This presentation discusses the implications of employee and guest satisfaction in the timeshare industry, specifically focusing on the case study of Kalalau Inc. It explores the factors affecting employee and guest satisfaction, such as company mission, work environment, facilities, and employee service. The presentation also highlights the importance of leadership and HR practices in ensuring employee and guest satisfaction. The theories of Maslow's Need Hierarchy and Expectancy-Value Theory are used to analyze employee and guest satisfaction. Overall, the presentation emphasizes the significance of managing employee and guest satisfaction for the success of the timeshare industry.