Bouygues Telecom Knowledge Management System Analysis

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Contents
Executive Summary........................................................................................................ 3
Introduction.................................................................................................................. 4
The problems Bouygues Telecom faced............................................................................... 5
The strategy adopted by Bouygues Telecom to cope with the situation......................................5
Incorporation of IT tools by Bouygues Telecom to implement the knowledge management system. 6
Cloud computing......................................................................................................... 6
Expert system............................................................................................................. 6
Initial step Bouygues Telecom took to share tacit knowledge...................................................7
How Bouygues Telecom converted technical tacit knowledge into explicit knowledge...................7
Conclusion.................................................................................................................... 8
References.................................................................................................................... 9
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The report analyses the Bouygues knowledge management system

Executive Summary
Bouygues Telecom is a mobile telephony company that faces a problem in managing the huge
amount of data, information, and knowledge that accrues because of the six million customers
that it serves. At the end of 2000, Bouygues Telecom tried to provide a solution to this problem
but faced implementation, management and cost difficulties on the solutions available. They then
contracted Valtech company that solved their knowledge management problem by rapidly
delivering four knowledge management systems; SAP best practice, technical reference system,
information system innovation knowledge management system and innovation tracking system.
SAP best practice and the technical reference system helped Bouygues Telecom to convert
technical tacit knowledge into technical explicit knowledge.
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