TITLE OF THE ASSIGNMENT.

Running Head: TITLE OF THE ASSIGNMENT 1
Critical Reviews

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Table of Contents
Institutional Violence and disability.......................................................................................3
a..............................................................................................................................................3
b..............................................................................................................................................4
Sex Work and Stigma..............................................................................................................5
a..............................................................................................................................................5
b..............................................................................................................................................6
Inside / Out Prison exchange program...................................................................................7
a..............................................................................................................................................7
b..............................................................................................................................................8
References...............................................................................................................................10

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Task 2
a) Prepare interview questions
Can you tell me a little about yourself?
How did you hear about the position?
What do you know about the company?
Why do you want this job?
Why should we hire you?
What are your greatest professional strengths?
What do you consider to be your weaknesses?
What is your greatest professional achievement?
What's your management style?
Tell me about a challenge or conflict you've faced at work, and how you dealt with it.
Why are you leaving your current job?
What are you looking for in a new position?
What type of work environment do you prefer?
How do you deal with pressure or stressful situations?
What would your first 30, 60, or 90 days look like in this role?
What are your salary requirements?
Do you have any questions for us?
b) Shortlist the applicants
The last step in planning selection is to short list candidates, schedule interviews and advice
relevant people of times, dates and venues of interview. Each selection panel member should
read the applications and rate applicants according to the selection criteria to come up with the

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selection decision. These must be consistent with the advertised requirements. To assist
members of the panel to work more effectively at the shortlisting task a matrix has been developed
plotting each applicant against each criterion on a grading scale agreed by the selection
committee. Space for comments and a final applicant ranking should also be included.
Justification of the individual member’s ranking decisions will assist the committee to address
issues essential to reaching consensus (Fernandez & Pougnet, 2018).
Template 4 – Shortlisting Matrix
Shortlisting Matrix
Date: 05-10-2019 Position Number: 00538
Branch/Section: Customer service Position Title: Customer Service Manager
Selection criteria
A. Degree/Diploma in Hospitality
Management
D. Computer literate
B. More than 5 years of experience
in similar role
E. Proven skills in communication and leadership
C. Experience in managing teams F. Proven ability to meet deadlines
Applicant Name Score for each selection criteria Overall assessment
A B C D E F
Tom Jones 1 2 1 2 3 0 Not suitable
David Cohen 3 3 4 4 4 3 Suitable
Lisa Lee 4 5 3 5 5 5 Highly Suitable
James Cain 3 1 1 2 2 1 Not suitable
Alfio Musu 1 2 1 1 2 0 Not suitable
Robert Smith 2 1 2 3 3 0 Not suitable