Code of Conduct for National Australia Bank

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National Australia Bank
Code of Conduct
National Australia Bank has been present for more than 160 years to help the customers and
manage their finances. There are various operations spread in more than 900 locations in
Australia, New Zealand among other countries in the world with the main aim of satisfying our
customers (“About us – We’re NAB”, 2015). Our aim is to serve businesses (including small
scale, medium scale and large scale) by giving them a positive experience and serving them
thorough out their business lives. We do our part to ensure that we fulfill our responsibility
towards the society. The focus is to carry out all financial and non-financial dealings with
fairness and integrity; and to avoid all forms of discrimination in our bank premises.
The purpose of creating and adopting this code of conduct is to ensure that we focus on
developing principles which are accepted by the staff as well as by the customers and to
maintain a high standard of work practices (McKay, 2019). All the members of the Bank are
expected to follow this Code at all times. This code of conduct is applicable to all customers,
staff and banking partners of National Australia Bank.
Our Principles
We, at NAB, aim to carry out our operations ethically and for this we have agreed to follow the
below given principles and establish a moral code of conduct which is also legally valid
(Leonard, 2019). Our principles are given:
 To act with fairness, honesty and integrity at all times.
 To conduct ourselves in a manner that is professional and dignified.
 To carry out all legal, ethical and moral duties towards all our partners and stakeholders.
 To manage all forms of conflict.
 To admit to and resolve all mistakes made by us and our partners.
 To follow client regulations.

 To ensure confidentiality in our dealings and not to disclose private information at any
time.
 To create and adhere to anti – discrimination policies and have an attitude of zero
tolerance towards exploitation of any form.
 To not participate in unfair acts or indulge in corruption in any manner.
 To meet our Corporate Social Responsibility and become more than just financial
institutions (Scholtens, 2009).
 To ensure protection of our whistleblowers.
 To identify, report and punish any form of misbehavior or fraudulent practice in the
premises.
 To give ethical education and training to all our workers so that enforcing this code is
easy (Green and Weber, 2010).
Anti-Discrimination Policy
Discrimination is the practice of unjust behavior towards certain categories of people and on the
basis of sex, race, religion and color. This discrimination causes low morale and a feeling of
dissatisfaction (Mayhew,2010.). At National Australia Bank, we aim to follow an anti-
discriminatory policy and promise to:
 Discourage and protect against all forms of gender bias. All men and women will be
treated equally and no unfair treatment of women on grounds of gender will be tolerated.
 Keep a firm check on discrimination on the basis of race or color of a person (Doyle,
2018). Any members who are found to discriminate on the basis of racial differences will
be terminated.
 Ensure that no age discrimination is practiced in the Bank. All staff members and
customers will be treated with respect and dignity.
 Ensure that all members and workers coming from different countries will be treated at
par and no discrimination on the basis pf nationality will be tolerated.
 Accept no discrimination on the basis of the profession of any party (Chau and Evlin,
2018). It does not seem fit that the Bank decides which professions are moral or immoral.
All work is equal for us.