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TK Ceramics: An Indonesian Opportunity Human Resource Management

   

Added on  2021-04-16

10 Pages2834 Words364 Views
Running head: TK CERAMICS: AN INDONESIAN OPPORTUNITYHuman Resource Management[TK Ceramics: an Indonesian Opportunity]Name of the student:Name of the university: Author note:

1TK CERAMICS: AN INDONESIAN OPPORTUNITYTable of ContentsAnswer to Q1:..................................................................................................................................2Best process to redesign the internally facing and customer-facing jobs:...................................2Answer to Q2:..................................................................................................................................3Advantages and disadvantages of drawing at least some of the shop workers from existingstaff:.............................................................................................................................................3Answer to Q3:..................................................................................................................................4Creating job descriptions and person descriptions for jobs in the shops that do not yet exist:. . .5Answer to Q4:..................................................................................................................................6Finding the relevancy of skills in between the field sales representatives and shop staffs:........6References:......................................................................................................................................8

2TK CERAMICS: AN INDONESIAN OPPORTUNITYAnswer to Q1: Best process to redesign the internally facing and customer-facing jobs:Internally facing jobs mean all kind of works that executives and staffs do it internally.Such operation is not open to customers. It can be termed as back-end operation. This mayinclude various like quality management, process designing, human resource management andothers (Timming 2017). On the other hand, customer-facing jobs are all those that involveinteracting with the customers. This can be while the executive teams are in their field operationor this can also be when customers are in the shop (Timming 2017). However, the differentnature of customer-facing jobs requires distinguished kind of expertise. The staffs that are therein shops to help their customers reach to a certain area of the shop or guide them on products thatthey like to see. This may also include helping customer until the time the customer purchasestheir desired product (Timming 2017). The case study organization TK Ceramics which has now the largest importer in Victoriais eyeing an entry to Indonesia. There are few very valid reasons for it. Cost of tiles which thecase study organization sells to the wholesale clients is expensive in Italy. The owners Tim andKate had recently visited Indonesia and found that cost of tiles is comparatively cheaper inIndonesia. The fact has compelled them to import tiles from Indonesia and target the retail sectorwhich is a radical shift from wholesale to retail sales. However, the company has few challengeslike the quality of ceramic tiles which needs to meet the guidelines of Australian Standards – ISO13006: 1998 10545 Test Methods (Bernzen & Braun 2014). The tiles that were being importedfrom Italy had met the guidelines of Australian Standards. However, it is very challenging tomeet the same criteria for the tiles in Indonesia. There are plans to recruit professionals whocould take care of several roles like designing, implementing and monitoring of qualityprocedures. The human resource manager Renee now has a challenging task ahead of her. She has todesign jobs for a long list of professionals who could stay there in Indonesia for at least a year.There are several techniques like motivational work design, socio-technical systems, Hackman &Oldman Theory and others. However, choosing one design could be the most viable decision.

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