To attract a large number of customers

Running head: PROJECT MANAGEMENT
Project management: Mobile application development for African Style Haircut shop
Name of the Student
Name of the university
Author’s Note

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PROJECT MANAGEMENT
Table of Contents
Task 1:.............................................................................................................................................2
1.1 Brief description of the organization.....................................................................................2
1.2 Project objectives and importance of project.........................................................................2
1.3 Justification that reflects that the project fulfils the criteria to be classified as project.........3
Task 2:.............................................................................................................................................3
2.1 Project scope statement..........................................................................................................3
2.2 Work breakdown structure....................................................................................................4
2.3 Network diagram...................................................................................................................7
2.4 Potential risks and contingency planning............................................................................10
Bibliography..................................................................................................................................18

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PROJECT MANAGEMENT
Task 1:
1.1 Brief description of the organization
The paper mainly reflects on the development of a mobile application for “African Style
Haircut shop” which is mainly located in 126B Henley Beach Road, Torrrensville, in Australia.
It is found that shop helps in providing high quality of hair cutting services to the people. The
services that are provided by well trained workers in proper ambience helps in providing proper
hair cutting and facial experience to the people of Australia.
1.2 Project objectives and importance of project
Project objectives
The objectives are:
 To develop a mobile application for the African Style Haircut shop
 To attract a large number of customers for flourishing the business and for gaining
profitability
 To provide speedy and quick customer service
Importance of the project
It is found that “African style Haircut Shop” wants to flourish its business in the
Australian market by attracting a large number of customers and therefore the shop aims to build
a mobile app for the business. A mobile app generally helps in allowing the business to properly
communicate with the customers and thus further helps in increasing the loyalty of the
customers. In addition to this, with the help of the app, the customers can check the status of the
shop, its location, services it provides and can use it for online booking in order to save time in

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PROJECT MANAGEMENT
their busy schedule. Furthermore, the app also helps in providing chat support system for
resolving the queries of the customers and for providing important information about the services
that they deliver. As today’s generation is extremely obsessed with speed as well as quick
customer service therefore development of mobile app is an important option before the store for
attracting customers.
1.3 Justification that reflects that the project fulfils the criteria to be classified as project
It is found that development of mobile application is considered as a project. This is
because a project generally has a single as definable purpose which is mainly specified in terms
of cost as well as performance requirements. Similarly, development of mobile app is a project
which is mainly helpful in improving the business as well as customer service related with the
African style Haircut Shop. Furthermore, it is analyzed that project must have temporal activities
and it is properly showcased during the development of app as after the app gets developed, the
project will be closed and the resources will be released. Furthermore, the characteristics of
project also reflects that it helps in cutting across different organizational lines and it is also done
during the development of mobile app as they generally need to draw skills as well as talents. All
the characteristics are related with mobile app which helpful in fulfilling the criteria to be
classified as project.
Task 2:
2.1 Project scope statement
In-scope
 Development of charter, project plan as well as financial plan
 Designing the interface for the mobile app

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PROJECT MANAGEMENT
 Coding and code validation
 Database development
 Adding features like online booking, shop status, chat supports well as services provided
 Reviewing the project
 Documentation and stakeholder sign off
Out-scope
 Training facility must not be given to the team members
 Information regarding the suppliers will not be provided in this paper
2.2 Work breakdown structure
WBS
The WBS that is provided reflects the activities as well as work packages that are needed
for developing the mobile app for African Style haircut Shop.
Figure 1: WBS

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PROJECT MANAGEMENT
Source: Created by author
Key accountabilities and responsibilities
The WBS that is provided in the table format generally helps in reflecting the
responsibilities as well as accountabilities of project resources in each of the project activity.
WBS Task Name Duration Resource Names
0
Mobile application
development for African
Style Haircut shop
77 days
1 Initiation phase 20 days
1.1
Development of business
case
4 days Project manager
1.2
Undertaking cost benefit
analysis
3 days Financial manager
1.3 Project charter 6 days Project manager, Project planner
1.4 Hiring team members 7 days HR manager
2 Planning phase 12 days
2.1 Project plan development 5 days Project planner
2.2 Resource plan creation 3 days HR manager, Project planner
2.3 Financial plan development 2 days Financial manager, HR manager
2.4 Risk management plan 2 days Risk analyst
3 Execution phase 37 days
3.1 Developing the interface 6 days Designer, Software [1]

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for mobile design
3.2
Getting approval for mobile
app development
1 day Project manager
3.3 Coding 8 days Coder
3.4 Code validation 4 days Coder
3.5 Database development 7 days Database administrator, Hardware
3.6 Adding features 8 days
3.6.1 Online booking 1 day IT manager, Database administrator
3.6.2 Status of the shop 2 days Application manager
3.6.3 Location of the shop 1 day Application manager, Coder
3.6.4
Services and charge of
the service
2 days Application manager, IT manager
3.6.5 Chat support system 1 day Application manager, Coder
3.6.6
Option for providing
review
1 day Coder, IT manager
3.7 Testing 3 days Tester, Additional cost [1]
4 Closure phase 8 days
4.1 Post project review 3 days Project manager
4.2 Stakeholder sign off 1 day Project planner
4.3 Documentation 3 days HR manager
4.4 Releasing resources 1 day Project manager

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PROJECT MANAGEMENT
2.3 Network diagram
Predecessor and successor relationship
The predecessor and successor relationship with each of project activities is mainly
reflected in the below table.
WBS Task Name Duration Start Finish Predecessors
0
Mobile application
development for African
Style Haircut shop
77 days
Mon 13-
04-20
Tue 28-07-
20
1 Initiation phase 20 days
Mon 13-
04-20
Fri 08-05-
20
1.1
Development of
business case
4 days
Mon 13-04-
20
Thu 16-04-
20
1.2
Undertaking cost
benefit analysis
3 days
Fri 17-04-
20
Tue 21-04-
20
2
1.3 Project charter 6 days
Wed 22-04-
20
Wed 29-
04-20
3
1.4 Hiring team members 7 days
Thu 30-04-
20
Fri 08-05-
20
4
2 Planning phase 12 days
Mon 11-
05-20
Tue 26-05-
20
2.1
Project plan
development
5 days
Mon 11-05-
20
Fri 15-05-
20
5

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PROJECT MANAGEMENT
2.2 Resource plan creation 3 days
Mon 18-05-
20
Wed 20-
05-20
7
2.3
Financial plan
development
2 days
Thu 21-05-
20
Fri 22-05-
20
8
2.4 Risk management plan 2 days
Mon 25-05-
20
Tue 26-05-
20
9
3 Execution phase 37 days
Wed 27-
05-20
Thu 16-07-
20
3.1
Developing the
interface for mobile design
6 days
Wed 27-05-
20
Wed 03-
06-20
10
3.2
Getting approval for
mobile app development
1 day
Thu 04-06-
20
Thu 04-06-
20
12
3.3 Coding 8 days
Fri 05-06-
20
Tue 16-06-
20
13
3.4 Code validation 4 days
Wed 17-06-
20
Mon 22-
06-20
14
3.5 Database development 7 days
Tue 23-06-
20
Wed 01-
07-20
15
3.6 Adding features 8 days
Thu 02-07-
20
Mon 13-
07-20
3.6.1 Online booking 1 day
Thu 02-07-
20
Thu 02-07-
20
16

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PROJECT MANAGEMENT
3.6.2 Status of the shop 2 days
Fri 03-07-
20
Mon 06-
07-20
18
3.6.3 Location of the shop 1 day
Tue 07-07-
20
Tue 07-07-
20
19
3.6.4
Services and charge of
the service
2 days
Wed 08-07-
20
Thu 09-07-
20
20
3.6.5 Chat support system 1 day
Fri 10-07-
20
Fri 10-07-
20
21
3.6.6
Option for providing
review
1 day
Mon 13-07-
20
Mon 13-
07-20
22
3.7 Testing 3 days
Tue 14-07-
20
Thu 16-07-
20
23
4 Closure phase 8 days
Fri 17-07-
20
Tue 28-07-
20
4.1 Post project review 3 days
Fri 17-07-
20
Tue 21-07-
20
24
4.2 Stakeholder sign off 1 day
Wed 22-07-
20
Wed 22-
07-20
26
4.3 Documentation 3 days
Thu 23-07-
20
Mon 27-
07-20
27
4.4 Releasing resources 1 day
Tue 28-07-
20
Tue 28-07-
20
28

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PROJECT MANAGEMENT
Project duration, critical path, ES, EF, LS, LF
The diagram that is provided below not only reflects on the critical path, ES, EF, LS, LF
but also the relation of each of the project activities with the successor or predecessor while
developing the mobile app for African Style Haircut Shop. It is found that both forward as well
as backward pass calculation is done for calculating the early start, early finish, late start and late
finish within the mobile app development project.
Figure 2: Critical path for mobile application development project
(Source: Created by Author)
2.4 Potential risks and contingency planning
The potential risks that are associated with the mobile development project and the steps
that are taken as contingency plan for resolving the challenges are reflected in the table that is
given below:
Risk Id Risk Description Impact Probability Contingency
plans
1 Budget During the High High From the initial

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PROJECT MANAGEMENT
shortfall development of
mobile app, if
the expenditure
of the project
was not
effectively
tracked then the
project can face
budget related
issue in the
project.
stage, it is
necessary to
check the
expenditure on
the project and
additionally it
is necessary to
track the
budget of the
project quite
effectively for
avoiding
budget related
challenges.
2 Schedule
slippage
If the work
related with the
schedule is not
tracked on a
weekly basis
then it will be
quite difficult
to avoid
slippage in the
High High The project
schedule that is
created must
be tracked on a
daily basis for
avoiding
slippage and
delay in the
project. In

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PROJECT MANAGEMENT
project which
further can
cause delay
within the
project.
addition to
this, it helps in
managing the
project work
quite
effectively by
avoiding the
conflicts that
occur in the
project.
3 Lack of
resources
If the resources
that are
associated with
the project are
not available in
proper amount
then due to
unavailability
of resources,
the project can
face delay.
Medium Medium Before starting
the project
work, it is
necessary to
estimate the
resources for
the project
effectively for
avoiding the
problem
related with
resources as
well as delay.

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PROJECT MANAGEMENT
4 Scope creep The changes
that are needed
during the
progress of the
mobile app, if
done without
using
appropriate
process then the
project can face
issue due to
scope creep.
Medium Medium The various
types of
changes which
are mainly
required during
the mobile
application
development
must be
effectively
done with the
help of proper
procedure so
that the
changes can be
done
effectively. It
is quite
important to
get permission
from higher
authority to
make changes

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PROJECT MANAGEMENT
that helps in
avoiding the
issue of scope
creep.
5 Improper
design of the
interface
If the interface
that is mainly
designed for
the mobile app,
if not
effectively
done then the
project
manager can
face issue in the
development of
the app.
High Medium It is quite vital
to hire
experienced
designers
during the
progress of
mobile app
project so that
the designers
who are hired
for the project
can be able to
design
effectively as
per the project
requirement so
that it fulfils all
the objectives
of the project.

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PROJECT MANAGEMENT
6 Inappropriate
testing
If testing is not
properly after
the
development
phase then the
operational
manager are
unable to know
that whether the
developed
system will
work properly
or not.
High High It is necessary
to undertake
proper testing
after the
project
development
phase so that
the operational
manager
ensures that the
system will
function
effectively for
achieving the
objectives of
African Style
Haircut.
7 Lack of
experienced
project team
The team
members who
are associated
with the mobile
app project are
not much
Medium Medium If the project
team members
are skilled as
well as
experienced
then they can

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PROJECT MANAGEMENT
experienced
then the team
will face a lot
of issues as
well as
challenges in
handling the
conflicts as
well as issues
during the app
development.
be able to
handle any
type of conflict
or issues
related with the
project
effectively and
thus
experienced
managers are
capable of
handling
project in a
very much
effective way.
8. Improper
communication
Communicatio
n plays an
important role
in the project
success and if
proper
communication
is not present
Medium Low Proper
communication
is mainly
needed
between the
project team so
that the team
members can

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PROJECT MANAGEMENT
within the
project team
then the team
are unable to
make proper
decisions
related with the
project
effectively.
be able to
manage the
work of the
project and
right decisions
can be taken
on right time
within the
project for
achieving
success in the
entire project.
This will
further help in
achieving the
project
objectives
quite
effectively.

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PROJECT MANAGEMENT
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