“To determine an effectiveness of staff training and development

CHOOSE A TOPIC FROM BUSINESS AND APPLY FOR A COMPANY PLEASE MAKE A ONE PAGE PLAN PROPOSAL AS WELL PAY ATTENTION TO THE BRIEF PLEASE VERY IMPORTANT THAT YOU ADDRESS ALL QUESTIONS

“To determine an effectiveness of staff training
and development on customer satisfaction”. A
case study on ASDA.

INTRODUCTION
Training and development is an internal part of a business
firm. On the other hand, consumer satisfaction plays a
necessary role in the success of business. ASDA is a big
retail business firm and it deals in providing the large
number of services and products in all over the country.

THEME 1: Like products and services of
ASDA company
Yes No
0
2
4
6
8
10
12
14
16
Column B

THEME 2: Training and development is
helpful in increasing the skills
Strongly agree Agree Disagree
0
2
4
6
8
10
12
Column B

THEME 3: Training program of ASDA are
beneficial
Yes No
0
2
4
6
8
10
12
14
16
Column B

THEME 4: Training is helpful to sustain
customers
Yes No
0
2
4
6
8
10
12
14
Column B

THEME 5: Technique should used through
ASDA company to attract more consumers
Economic cost CSR Discounts Quality services
0
1
2
3
4
5
6
7
8
Column B

THEME 6 : Training method is beneficial
for increasing knowledge of employees
On the job training Off the job training
0
2
4
6
8
10
12
14
16
Column B

THEME 7: Major features of ASDA
services and products
Value services Quality of its products
0
2
4
6
8
10
12
Column B

THEME 8: Rank would you provide the
services and goods of ASDA
Excellent Good Satisfactory Average
0
1
2
3
4
5
6
7
8
Column B

THEME 9: ASDA needs to render more
training to its employees
Yes No
0
2
4
6
8
10
12
14
16
Column B

REFERENCES
Conceição, S. C. and Altman, B. A., 2011. Training and
development process and organizational culture change.
Organization Development Journal. 29(1). p.33.
Daley, D. M., 2012. Strategic human resources
management. Public Personnel Management, pp.120-
125.

THANKS