“To determine the effectiveness of training and development of

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“To determine the effectiveness of
training and development of staff
members on customer's
satisfaction.”

INTRODUCTION
Today a company can not survive without its workers. These are
the one who execute all business operations and make final
products for company's customers to fulfil their requirements.
Skilled employees with a positive work attitude support firm in
reach its final goals in an effective manner.

Theme 1: Like products and services of
ASDA
Yes No
0
5
10
15
20
25

Theme 2: Training and development programmes
increase skills and abilities of staff members
Yes No
0
5
10
15
20
25

Theme 3: Training and development programmes
help in enhance company's productivity
Yes No
0
5
10
15
20
25

Theme 4: Training and development activities help
enterprise in retain customers for long period
Yes No
0
5
10
15
20
25
30

Theme 5: Tool which should be used by managers of
ASDA to motivate individuals to buy its products
Discounts Economic cost Quality services CSR
0
2
4
6
8
10
12

Theme 6: Which mode of training is more
effective
On the job training Off the job training
0
5
10
15
20
25
30

Theme 7: Main element of ASDA
products
Quality of products Value services
0
2
4
6
8
10
12
14
16

Theme 8: Rank to the products and
services of ASDA
Excellent Good Satisfactory Average
0
2
4
6
8
10
12
14

Theme 9: ASDA require to offer training
to its employees
Yes No
0
5
10
15
20
25

REFERENCES
Luo, X. and Homburg, C., 2013. May. Neglected outcomes
of customer satisfaction. American Marketing
Association.
Regis, R., 2008. Strategic Human Resource Management &
Development. Excel Books India.

THANK YOU