Building Strong Relationships within the Organization

In this assignment, the writer is asked to reflect on their experiences in building relationships with clients and colleagues, as well as analyzing comments on social media platforms. The writer shares two personal incidents where they had disagreements with a senior manager, Mr. A, which led to feelings of frustration and mistrust. Through critical reflection using Rock's Scarf model, the writer realizes that their responses were biased and assumptions about Mr. A's intentions were incorrect. The writer recognizes the importance of self-reflection in understanding the meaning of experiences and avoiding chaos. They conclude that a more subjective approach would have led to a positive outcome.

To open new Chinese hot pot
restaurant in London
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TABLE OF CONTENTS
PART B............................................................................................................................................3
Learning Pathway Rationale........................................................................................................3
SELF REVIEW PORTFOLIO ...................................................................................................5
Learning CV.................................................................................................................................5
Annotated job description............................................................................................................7
Critically reflective essay.............................................................................................................9
REFERENCES..............................................................................................................................12
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PART B
Learning Pathway Rationale
I have carried out the planning for QINGLU Ltd. regarding the project that is related to
opening of new Chinese hot pot restaurant in London. In the process of planning, I have gained
huge experience that would assist me in future course of time. In accordance with my point of
view, the role of business strategy is considered as one of the essential stages in business
planning. In order to start business plan, there is greater need to develop overall vision and from
that, mission is developed. Further, the creation of specific goals is done so that direction of the
new business can be set in the particular manner. When I was planning to start up new Chinese
hot pot restaurant in London, I have faced major trouble in determining the goals as these are
needed to be in accordance with the economic situations that are prevailing in the market. From
my experience of planning, I have gained insight to design the new concern under negative
situations. This presents that firm will go on for long haul and enables it to resist recession as
well as economic downturns.
Along with this, my willingness to learn certain profound knowledge related with
business management that focuses majorly on business strategy has assisted me in carrying out
planning of concern in an effective manner. From my experience, I have thoroughly understood
the principles relating to process as it is my belief that following the guidelines has increased my
chances of winning. Earlier, I used to work in my parent business as a director. But, recently I
have started to plan my own business that is to open new Chinese hot pot restaurant in London.
My study has helped me in creation of plan to a greater extent. My skills related with business
management have assisted me to a greater extent. From the planning experience, I have learned
several managerial skills. This is related with determination of series of activities that are
required to be developed for the successful accomplishment of business layout. In addition to
this, I have designed schedules so as that time duration for the completion of different planning
activities with reasonable time duration can be ensured.
As there is presence of huge competition in the market of London in relation with
restaurant runner so, I had carried out huge market research. This has helped in knowing the taste
and preferences of customers in London. With this, development of plan was carried out with
greater ease. In addition to this, such has enhanced my ability to carry out investigation of
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several markets in an effective manner. Success of the plan to a greater extent depends on the
market research. Thus, I paid huge attention in carrying out investigation with the aim to win.
My analytical skills have also enhanced significantly. This is because through application of
different marketing techniques in relation with planning, my ability to analyze has increased.
This has helped in proper planning regarding the new Chinese hot pot restaurant with greater
effectiveness.
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SELF REVIEW PORTFOLIO
Learning CV
Personal profile
I took birth in the city of Yangzhou. I grew up in the era when economic development in
China's took off. Further, my parents ran a successful footwear manufacturing company. At the
age 12, my parents planned to send me at Britain's high school and there I studied at Sherborne
International College School in UK for the first year. Later, I went to Kent College from 2007 to
2012. Studying in British school had influenced me to a greater extent. This is in terms that it not
only helped me in learning British culture but also in gaining knowledge regarding various fields
such as business management.
I came back to China after my graduation from high school and started to work in one of
my parent’s branch companies as a director. Gaining three years of experience at particular
position has assisted me in learning about operations of firm. It has resulted in making me an
enthusiastic and determined participant of firm. I have also gained knowledge of certain effective
organizational skills along with the potential to make appropriate presentations. My attitude
towards operations of firm became more mature. I like to carry out challenging tasks that ensure
professional development and growth. Moreover, flexibility has been developed within me to
tackle variety of tasks and abilities to learn new ones. The experience from managerial activity
made me learn qualities of businessman such as flexible, entrepreneurial, self motivated,
hardworking, loyal, supportive and working in teams. The developed communication skills have
offered me opportunity to attain organizational and personal targets. I have gained knowledge
regarding application of theoretical knowledge with practical experience so-as-to tackle
operational issues. Most importantly, I have understood that sound director needs to be renowned
and must contribute to team work. I have potential to have effective conversation with other
staffs, as I have learned that maintenance of sound relationship with different team members
plays crucial role for team leader. Such is the initial step in the development of sound leadership.
I have also gained the habit of reading books on psychology and skills associated with carrying
out smooth communication which includes observing significant signals from other people's
words and expression. But keeping sound relationship does not implies that director has to
compromise on crucial issues so-as-to become popular. Every director possesses the aim of being
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effective while carrying out operations. From my past experience, as director I have gained
knowledge about three principles to attain efficiency. This includes:
 To have clear vision of task.
 To be positive even at difficult times.
 Not to ignore the smallest detail while working process is being carried out.
Organization:
QINGLU Limited, China
Director
December 2015 – present
The Role:
 Setting market strategy that determines goals and objectives along with time bound
actions in order to attain them.
My contribution:
 Designed various research projects so-as-to determine special groups of young
customers who prefer new brand of trendy footwear. This is due to the reason that
research involves study of cultural references that are related with young Chinese
customers. This further involves costumes utilized by stars of pop films and music in
East Asia including area of Japan, Taiwan, Hong Kong and Korea.
 Invited renowned designers of China to take part in designing programs for
organization. This was an event with greater promotional values as top designers not
only bring better quality of product but also seek attention of large customers.
 Organized parties for consumers at the time when the firm launched new product brand.
This event has developed greater deal of sensation as invitation was given to popular
young singers along with VIP guests to attend the party. The common consumers who
felt great after meeting their idols made positive comments on the official website which
assist in increasing the image of brand.
 Set up training programs for the employees.
 Initiated product promotion campaign including live fashion shows in coordination with
television channels.
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 Launch promotional website for the company's footwear products.
Key areas of learning and personal development
It includes manner to design particular actions which are needed to attain organizational
goal with appropriate understanding of vision of firm that refers to big picture idea what needs to
be achieved. It is important to take into account the mission of business which is general
statement reflecting ways in which vision and core values can be attained. Further, it helped in
learning the specific actions that are needed to gain new customers and retaining the existing
ones. I have gained insight into several stages that relates with development of plan so-as-to
establish objectives that would lead to attainment of organizational targets such as increasing
customer base, creating vision statement. Such is long term mission of the firm that promotes
shareholders and lay emphasis on attributes of brand of products.
I have gained knowledge regarding the skills of implementing SWOT assessment so-as-
to examine the strength, weakness, opportunities and threats that organization can face. With this
analysis, strategic plan can be determined so-as-to develop business. By taking into account the
areas such as customers, channel, competition and climate, organizational objectives can be
achieved. The key areas of learning also include organizing of industry trade shows, exhibition
and conferences which firm attends for examining particular outlets. Along with this, it covers
understanding of actions required to be taken so-as-to reduce the cost of production. The learning
needs to be regarding requesting of proposals from alternative vendor sources in order to
decrease the cost of textile chemicals, finishing supplies as well as dyeing. It is essential to learn
manner in which new media can be used to create new options related with marketing plans.
Learning needs to be develop regarding development of actions through use of social media,
online video and viral marketing tools to attain marketing goals. It also includes understanding
the formation of targeting strategies that assists in reaching customers with the assistance of
internet.
Annotated job description
Post: Director
Work with: Managers at different level
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Staff members
Main duties of the post: Organizing social events for marketing purpose: I possess the responsibility to organize
events for the purpose of marketing. It also includes event relating with launch of new
product, meetings and gathering distributors for organizational new products. I am
engaged in designing invitations for huge number of guests. Effective skills relating
with organizing plays crucial role in success of the particular job. Developing new organizational strategies: I have the responsibility towards
participating in several activities related with development of new marketing strategies.
It needs not to be complicated and the team is implementing automation so as to
increase the value of data, enhance engagement and measure effectiveness. Moreover
automation technology also assists in facilitating the company to become more data
driven and enhance accountability. Here, it can be difficult to gain insight to the manner
in which most of functionality can be made. Develop social media for marketing goals: This is regarded as an important essential
responsibility for the post. Social media is gaining huge popularity in the present era.
With the presence of social networking sites larger audience can be reached in an
effective manner. This is due to reliability it posses and the tools to promote brand. My
work has offered platform for the organization to get engaged with the customers and
create awareness regarding the product across several channels to varied user groups.
Number of my duties involve looking through websites and focusing on the one having
significance with respect organization's business. Further it also includes leaving
messages as well as comments on social media of essential clients so as to strengthen
the relationship with the organization. I ask manager to make search regarding good
comments online and make efforts towards collecting them within firm's social media
platform. Along with this resources needed are being determined. Communicate with people: Such duty involves immense amount of daily practice that
includes writing cards as well as note to thank people who have assisted in the business
of the firm. Further it includes e-mailing to the selected group of individuals and asking
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them regarding what they are doing. In addition to this my duty is to send newsletter to
the customers of the business and offering them ideas in accordance with their
requirement.
 Analyzing comments of social media: As I need to view number of organization's
website followers grow I try to keep in mind that quality of followers who takes into
account social media are more significant in comparison with quantity. With this, I keep
on reviewing the statistics that is being offered by several social media. This involves
number of people who views posting in comparison with number of people who
commented or liked what has been written by me. From my signing up for social media
tool management program has acted as an aid for me to make analysis of all sites at once
instead of going through individually. I also check the traffic on website of business in
order to determine that whether it is increasing because of work of the several teams.
Critically reflective essay
In accordance with the views of Lieberman, 2007 it has been examined that defining of
the condition of human being is the major requirement towards understanding the meaning of
experience and to integrate it with what is known so as to avoid threat of chaos. This has been
argued by Rock, 2008 that there is powerful urge within us that is gain insight into these things
related to people we interact with. This is due to the reason that response is given to what
customers say. For the purpose of attaining such essential procedure relating with understanding,
self reflection is critical manner of thinking. From amongst the several cases of reflection on
earlier incidents, I clearly remember the incident that occurred at my parent's company where I
used to work as Director. The incident took place while the senior manager of marketing
department was discussing plan with me as well as other member of staff. As there was
difference in the ideas regarding development of plan. Therefore the discussion soon turned in
quarreling. I used to think about this incident at times and felt uncomfortable of it due to the
reason that it was something’s which I was trying to avoid. This had a negative impact on
working experience at parent's company that is valued by me. The major thing that bothered me
was that my mind was troubled with this incident. I thought of such experience a number of
times bat could not get positive outcome from my retrospection. In contrast to this, I got in touch
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with learning regarding critical reflection, at this I started to gain insight to the possibility of
drawing positive outcomes from the unsatisfactory incident. This includes challenging my
present way of thinking and enhancing the fundamental of my mental ability.
Another incident occurred on 21st December 2015. In the sales department of the business
planning activity was going on in relation with the promotion of new product of apparel. A
fashion show was being organized but there was need to make detail planning regarding launch
of big party. I was enthusiastic in inviting various famous singers as I believe it to be effective
way of advertising. Further the attraction of stars would be helpful for the appreciation of
product by young customers. A very surprising thing was that Mr A, a senior manager of
department made certain negative comment on my suggestion. He demonstrated my proposal as
an unprofessional idea that would only cost a lot to business without attaining positive outcomes.
I have known Mr. A from long time as a fact that he was amongst one of the founding member
of parent's company. Though I have given certain respect when he deserved but I have viewed
bit of his unhappiness with my work as I became director. Several times he criticized my work
badly and never demonstrated appreciation that was expected. It was determined by me that he
was not happy with my appearance at work. While I also heard that he was unsatisfied due to his
slow promotion in the organization. While carrying out important meeting he criticized my view
and at this I firmly stand out to defense my proposal. This has resulted in quarrel that was
stopped by several members of staff. It was the incident that has strongly influenced me. I was
very disturbed due to this.
Through analysis of my personal ability regarding dealing with other people, I believe
that there is lack of competence in me as I quarreled with senior manager. My belief in carrying
out the work effectively and doing things with colleges was in doubt. By making use of Rock's
model I realized that my response to criticism of Mr. A was biased. I did not consider it with
good intention rather I took it as challenge to my ability so as propose meaningful plan. I
believed that my ability to predict the development has been challenged. With this experience I
felt annoyed and frustrated by Mr. A doubt regarding my ability that I thought has been done
with purpose. This has resulted in creating misunderstanding of his intention to assist the
organization. It becomes difficult to work with the individual that do not have trust and does not
possess belief. The feeling of misunderstanding as well as frustration would last for longer term
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and develops feeling that relates with threatening of status continuously. There are certain people
to tries to avoid communication with such subordinates and colleagues. But this negatively
affects the work to a greater extent. A better solution to this can be in relation to reflecting the
problem critically and raising the question on earlier assumptions. After the reflection of the
incident which was occurred between me and Mr A with the tool such as Rock's Scarf model I
realized that the major reason due to which I became angry on Mr A comment is due to the
reason that I felt that my status is being threaten. If I would have been more subjective and put
down my assumption of his ill purpose and regard his criticism as his intention to keep
operations of firm on right track I might feel much comfortable and happy to take into account
his views in positive manner.
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REFERENCES
Lieberman, M. D., 2007. Social Cognitive Neuroscience: A Review of Core Processes. Annual
Review of Psychology.
Rock, D., 2008. SCARF: a brain based model for collaborating with and influencing others.
Neuro Leadership Journal. (1)
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