Tour Operation Management

TOUR OPERATION
MANAGEMENT
TASK 2

INTRODUCTION
 The tour operation and management is one of the dynamic and service driven
industry and to be successful in the market they need to deliver high quality
products to the customers (Brennan and Bae, 2018 ). Thus, operators need to make
the arrangement for the transport, accommodation and tours package so that it can
attract to the customers.
 The present report is based on the Hilton in UK and they are working as the tour
coordinator. They must provide the effective services to the customer.
 Thus, report need to look upon the various things as current and recent trends and
development, stages and time scales involved in developing holidays, various
method of contracting, selling price of the holiday, planning decision taken for the
selected brochure and the suitability of alternative tradition brochure for various
tour operator. Lastly, the strategic decision are needed to be made by different team
operator.

2.1 Define the stages and timescale involved in developing holidays.
There are various stages that get involved in order to develop the sightseeing and or this ICB tour operators are taking
various initiatives steps as-
 Market research- It is one of the main objectives in terms to analyse and understand the major attributes and that
must relate with special market with tourist as well destination. It is typical for the tour operators to arrange the all
services for the individual (Fang, Yin and Wu,, 2018). In this term, they decide to undertake below mentioned
points and this all are defined in following context as-
Identification of the factor associated with economic, political, social and climate that can impact over growth of package
tours.
To get effective approach to the suppliers.
To take better policy decision.
 Planning and scheduling- It is the responsibility of tour operator to suggest better place to the travellers. The time
date and location all things are need to be decided so that things can be scheduled in better manner (Ferguson,
2018 ). With help of planned out all activities the customer can get the effective services.
 Contracting- After finalising the locations, there are organisation for lodging, airline, operators for transport and
many more. There the tour operator provides option as to negotiating directly with airlines or to get booked with by
themselves.