Tools and Techniques for Organisational Performance Improvement and Role of Employee Well-being: A Case Study of BUNI Travel

This report discusses the tools and techniques used for organisational performance improvement and the role of employee well-being in a case study of BUNI Travel. It covers the use of monitoring and feedback, key performance indicators and metrics, management by objectives, 360-degree feedback, and rewards and compensation. It also highlights the importance of employee well-being in improving motivation and performance. Additionally, the report includes a PESTLE analysis on selecting a travel agency.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Contents
Introduction 3
What tools and techniques will help improve
organisational performance? 3
1

The role of employee wellbeing in improving motivation
and performance 4
Conclusion 6
References 6
Appendix 7
2

Introduction
The term people performance is basically used to define those process or techniques
that ensure best working abilities of employees and put business value into the practices.
Through people management different practices are encompasses such as retention,
optimization and talent acquisition when offering a continuous support to an enterprises and
instruction to workers at workplace. Performance management make enable the management
to monitor employee's working by evaluation. It efforts to create such surrounding in which
employees work by utilize their best abilities and qualities with more effectiveness (Adamu,
2022). This report will be based on the case study of the BUNI travel that work as a local
travel agent. It is situated in Bolton. Therefore, this study will cover the use of different tool
or techniques which are used by organization to performance improvement, role of employee
well-being to improve the motivation and performance. This study will also include the
PESTEL analysis on selection travel agency.
What tools and techniques will help improve
organisational performance?
With this modern era, every business organization uses the performance engagement
as it help them to improve the organizational and individual's performance. There are
different software and tools which are used by companies to evaluate their progress so that
success become achievable for them. Project management contain an array of the aspect
related to team's successful functionality. So there are various techniques which can be used
in order to tackle the issues. It is key for choosing techniques or tool for each scenarios.
BUNI travel can also undertake use of some of tool an software which are discussed here,
 Monitoring and feedback- it allow the business to track organizational and
individual's performance and also provide them with an ownership for their
improvement and development (Deari and Trinh, 2022). It allows the opportunities to
BUNI travel that support and help the, of employee need to any help in accomplishing
their goals. The feedback intervals could be quarterly or monthly.
 Key Performance Indicator and Metrics- It provide the ways in which a business
measure that how well units, organizational, individual or projects are performing
related to their strategic objectives and goals. Main value of the KPI is as a
management techniques that help to take better decisions. In relation to BUNI travel,
3

its should designed a well KPI that provide clarity for the current level of the
performance and represent if business is where it require to be.
 Management by objectives- It define the specific goals and setting out how to attain
each individuals' objective. This technique is very powerful for a specific work that
should must be done one step at a specific time (Kang and Hua, 2022). This method
is consider as good way for BUNI travel to cre4tae working culture in order to
accomplish their common objectives as once each goals is attained those included are
aware of their accomplishment that aid in improving moral and motivation.
Management by objectives measure performance of individual and compares that the
performance to standards antecedently set.
 360 degree feedback- This tool allow the peer to provide both the constructive and
positive feedback. It provide a broad assessment to individual of their individual
performance by consider review of their surrounding people. In context of BUNI
travel, this process is handled by its team members, but its manager should also
oversea reports which are generated in order to ensure that any claims, praise and
concern are made note of and addressed. This practice show tea, the significance of
peer review as it has consequence in action being taken and team is more likely to get
involved in this process.
 Rewards and compensation- For workers to continue to develop and accomplish
there need or requirement to be certain kind of the encouragement for them for doing
this (Kim and Jang, 2022). Rewards may be in any form such as bonus, shares, salary
increment, promotion, holidays and many more. BUNI travel should rewards its
employees with some bonus or salary increment so that it workers perform with a
positive attitude and full efficiency. BUNI travel should consider that what tools or
technique will fit their structure and size and how to manage the performance
management will fit with the other organizational policies.
The role of employee wellbeing in improving motivation
and performance
Employee well being defined as state of the employee's physical and mental health,
resulting from the dynamic within and outside. It include their relationship with other co
workers, utilization of resources and tools, larger business decision making that influence
their work and other factors (Rajala and Laihonen, 2022). Organization need to understand
4

that the employee well being encompasses more than only physical health. Furthermore, it is
related to less tangible elements, their employee's cognition and mood. Employee well-being
is related to understanding employees from the holistic perspective that can just be
accomplished within organization which are employee centric. In relation to the BUNI
travel, it should take care of its workers as employee well-being play important role in
organization which are mentioned below:
 Improve productivity- A poor employee productivity is described as physically
being at work but not actually work, this type of the poor productivity is known as
presenteeism. therefore, it is estimated that cost associated with the presenteesim due
to weak health of employees is at least 2 to 3 times greater than the direct health care
expanses. So, BUNI travel should conduct employee well being programs by
focusing on assisting its employee have a good health behavior that impact on their
productivity.
 Build and sustain a high employee morale- The employees well being build a
sustain and high morale. Employees well-being through the health and safety can
augment a business sustainability efforts (Siddiqui and Farooq, 2022). In this,
employee feel more valued and competent when their desires are met including
mental, financial and physical. In relation to BUNI travel, if it will take care properly
its employee then it will increase morale among worker that bring a sustainability in
organization that help the respective firm to survive for a long time period within
market.
 Better talents with effective decision making- When organization has good
reputation within market as an employer who support and respect work life balance,
they are more likely to get skilled applicants and retain their existing employees for a
long time period (Slack, 2022). The employee well being boost performance and
productivity as when an employee feels well and his healthier behavior make enable
them to take an effective decision
 Improved CRM- In organization, happy employees are best brand ambassadors. If
company treat them well, then positive energy will passes on their customer. In
connect of BUNI travel, this practices of respective firm motivate its employees and
make them understandable that how Comanche's services or product will best serve
customer's requirement or needs.
5

Conclusion
From the above report, it is find out that people management and organizational
performance are ties very closely. With the purpose to improve business performance,
companies uses various effective tool and techniques that help them to bring an improvement
in their working system. To accomplish the improved performance, organization uses
different tools such as feedback review, reward and compensation, management by objectives
and many more. These tool are very helpful for chosen organizational as it make enable the
company to improve performance more efficiently. Furthermore, in organization, employees
well-being also play an important role as it bring sustainability and high morale among
workers. It also make enable the employees to stay loyal toward the organization. Therefore,
it is concluded that the every business need to conduct the employees well-being program so
that their business can remain sustain with morality. By this practices company will get an
success in effective and efficient manner in their respective industry.
References
Adamu, R.D., 2022. A REVIEW OF CLASSROOM MANAGEMENT STRATEGIES ON
STUDENTS’ACADEMIC PERFORMANCE IN DUTSIN-MA
LOCALGOVERNMENT AREA OF KATSINA STATE, NIGERIA. FUDMA
Journal of Educational Foundations, 4(1), pp.126-134.
Deari, F. and Trinh, H.H., 2022. The Relationship Between Risk and Firm Performance: A
Review. Handbook of Research on New Challenges and Global Outlooks in
Financial Risk Management, pp.25-37.
Kang, F., Li, J. and Hua, Y., 2022. How and when does humble leadership enhance
newcomer well-being. Personnel Review.
Kim, M. and Jang, J., 2022. The effect of physical environment of the employee break room
on psychological well-being through work engagement in the hospitality industry.
Journal of Human Resources in Hospitality & Tourism, pp.1-22.
Rajala, T. and Laihonen, H., 2022. Fragmentation and performance dialogues in public
management. International Journal of Public Sector Management.
Siddiqui, M.A.M. and Farooq, A., 2022. Ergonomics and Its Contribution to Strategic
Management. In Ergonomics for Improved Productivity (pp. 229-234). Springer,
Singapore.
Slack, J.D., 2022. Profit Versus Safety: Mask Enforcement at Supermarkets During the
COVID-19 Pandemic.
Uddin, M.B. and Akhter, B., 2022. Investigating the relationship between top management
commitment, supply chain collaboration, and sustainable firm performance in the
agro-processing supply chain. Operations Management Research, pp.1-19.
6

van Zoonen, W., Treem, J.W. and ter Hoeven, C.L., 2022. A Tool and a Tyrant: Social Media
and Wellbeing in Organizational Contexts. Current Opinion in Psychology,
p.101300.
Appendix
A PESTLE analysis for BUNI Travel
From last some decades, tourism industry is growing more and shows not sign to stop.
As people form entire world have more spending than before and get to see the various
wonders of universe through social medias, it show that they want to travel in this world. But
is this outlook for tourism sector is really as bright as it seems?. For this, there is PESTEL
analysis that reviews economical, social, political, legal, environmental and technological
element influencing this industry. This tool help to gain a wide picture of the industry
environment. In relation to BUNI travel, the PESTEL analysis is mentioned below:
 Political – In success of the tourist destination, political stability is considered as
major factors. Travelers are curious by nature to visit every corner of this world and
they can really be swayed by threat of the danger. In relation to BUNI travel its
should take care its tourist mostly popular tourist destination are very safe. This firm
also get impacted by the tax incentives as in many nation tourist claim tax refund on
the products purchased when their trip upon departure.
 Economic- As world's economy grows, income level of those people who were
previously unable to afford the international tourism are now able to do so (Uddin,
and Akhter, 2022). Since the living expenses are increasing slower than the purchase
power, individual are able to afford the luxuries like tourism. Due to this economic
growth, tourism company such as BUNI travel will only be provided with the
advantages from it.
 Social- As travel is becoming very fashionable. Due to the social media, people have
a constant, an online presence that make them to use that to impress. Travel's social
popularity is causing people to travel when they might have otherwise stayed home.
In relation to BUNI travel, this factors produce peer pressures that has provided boost
toward tourism company. As people wants to know about others culture due to that
encourage them to travel different place, this cultural awareness is very beneficial for
BUNI travel.
7

 Technological- Now people can get about different places across this world bu using
the smart devices due to which their is boost in the tourism industry. transports
industry has brought major up gradation recently due to which BUNI travel improved
its transport services. By using latest technology tourism industry give option in
which there is further access to the middle class traveler. Tourism industry is
becoming more advanced so respective company also need to remain up to date with
this advancement so that it can attract more customers.
 Legal- This factors fiend that what should a business to do and what they nee to
avoid. Government has mad many legal laws relate d to the tourism industry which
are essential to follow by the traveling agency (van Zoonen, Treem, and ter Hoeven,
2022). If BUNI travel want to survive in market then it need must follow all the
tourism related laws otherwise it create many consequences that many impact
respective company negatively.
 Environmental factors- Rising with the tourism level, world is is facing an
increment on the pollution level from different sources of the transport. The tourism,
industry is under a heavy fire from the critiques regarding usage of the option that
pollute the environment heavily. BUNI travel need to taken int account that it should
avoid use of such tools that impact the environment negatively. It should practices to
reduce carbon dioxide so that it can minimize the global warming.
8