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Total Quality Management- PDF

   

Added on  2021-05-31

18 Pages4414 Words68 Views
Running head: Quality Management 1QUALITY MANAGEMENTStudent NameInstitution
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Quality Management 2Table of Contents1.INTRODUCTION...............................................................................................................................22.TOTAL QUALITY MANAGEMENT................................................................................................32.1 Consumer-focused.............................................................................................................................32.2 Total employee involvement..............................................................................................................32.3 Process-centered................................................................................................................................42.4 Integrated system...............................................................................................................................42.5 Strategic and system approach...........................................................................................................52.6 Continuous Improvement..................................................................................................................52.7 Fact-based decision making and accurate evaluation.........................................................................62.8 Communication.................................................................................................................................62.9 Quality improvement.........................................................................................................................63.QUALITY ASSURANCE...................................................................................................................73.1 Determination of adequate technical requirement for inputs and output............................................73.2 Certification of suppliers...................................................................................................................83.3 Input compliance with quality standards............................................................................................83.4 Proper documentation of materials....................................................................................................83.5 Audit of final equipment for..............................................................................................................8a. Technical.........................................................................................................................................8b. Reliability........................................................................................................................................9c. Maintenance.....................................................................................................................................9d. Performance standards.....................................................................................................................94.QUALITY CONTROL........................................................................................................................94.1 Employee based quality control standards.........................................................................................94.2 Competency standards.....................................................................................................................104.3 Organizational and strategic elements of quality control.................................................................10
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Quality Management 34.4 Inspection........................................................................................................................................115.CONCLUSION.................................................................................................................................116.RECOMMENDATIONS...................................................................................................................127.References.........................................................................................................................................141.INTRODUCTIONQuality of medical equipment ensures that the health care services meet the set standardsof practice. Engineering Tooling Company is a manufacturer and supplier of medical equipmentis subjected to maintain the highest possible quality of equipment. This requires developmentand implementation of quality improvement strategy within the company manufacturing process.Quality in health care system works following medical standards, ethical practices, and integrity.This attributes integrated together forms the basis of a good quality improvement strategy thatEngineering Tooling Company can develop and implement. A good quality improvementstrategy has three major elements and these include Total Quality Management (TQM), QualityAssurance (QA) and Quality Control (QC) (Praxiom Research Group Limited 2017). Totalquality management can be described as the managerial approach to the delivery of qualityproducts. Quality assurance refers the strategy to maintain the desired level of quality in serviceor product through paying attention various stages of manufacturing. Finally, quality control, onthe other hand, is the process of ensuring the quality is maintained or improved withoutmanufacturing errors. Some of the recommendations that therefore by advanced include: qualitygoal as part of the strategic objective, development of quality standards of products,developmentand implement modern automated quality control system and use quality tools in evaluating the
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Quality Management 4quality management and improvement strategy. The aim of this report is to introduce qualityimprovement strategy baring exploring quality elements such as Total Quality Management,Quality Assurance, and Quality Control.2.TOTAL QUALITY MANAGEMENTTotal quality management can be described as the management approach of ensuringcustomer satisfaction through delivery of quality products and services. Development,introduction, and implementation of the total quality management follow some principles.Principles of quality management strategy include consumer focus, process centered, employeeinvolvement, integrated system, fact-based decision making, quality improvement, andcommunication. 2.1 Consumer-focusedThe consumer is the central stakeholder in every business and customer focus qualitymanagement is the main objective of total quality management. Under the customer focus qualitymanagement, the company will need to conduct a number of initiatives. Firstly, training ofemployees of the company on the value of customers in the company quality managementsystem is the core of the quality management. Secondly, having a customer in the mind, thecompany can integrate quality of the medical equipment into the designing process to achieve aproduct that can suit the end user. At the end of manufacturing of medical equipment, thecompany needs to understand that the medical industry will determine the worth of products.This implies that the main determinant of the quality of engineering products is the end customer(Papp s2014, p.372).
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