Quality Management for Organisational Excellence

Quality Management for Organisational
Excellence

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................2
MAIN BODY..................................................................................................................................2
Quality improvement strategy.....................................................................................................2
Total quality management (TQM)...............................................................................................3
Quality assurance.........................................................................................................................4
Quality control.............................................................................................................................6
Contribution of improvement strategy in sustaining quality culture...........................................8
CONCLUSION AND RECOMMENDATIONS............................................................................8
REFERENCES..............................................................................................................................11
INTRODUCTION
Quality management is defined as the management practice which aims at developing
employees and practices so that high quality standards can be maintained and followed in all
aspects of operational activities (Bouranta and et.al., 2019). For the competitive advantage,
satisfactory services and operational cost efficiencies it is necessary that organisations must
emphasis upon regular improvements in quality. The report is based upon case study of Quality
Tooling Company (QTC). For maintaining the sustainable growth it has become essential for the
company to improve its quality and control the operational efficiency so that customers can also
be delivered satisfactory services.
The organisation is manufacturer of engineering callipers, micrometers, scribers and
other specialist items related to engineering. The organisation has also been approached to
produce highly precise medical equipment for research purpose. Thus for managing the
increasing competition from globalisation and local competitors it has become vital for the

company to enhance its quality aspects. The approach will not only help to retain its success in
this competitive environment but also to manage the operational cost and employee efficiency.
The report will discuss the quality improvement strategies for implementing in the
company so that its long term success goals can be achieved. It will also describe the
implications for the quality control and quality assurance methods which can be implemented by
the organisation. The study will also evaluate the impact of quality improvement approaches in
retaining the quality and efficient work culture of QTC.
MAIN BODY
Quality improvement strategy
For producing the engineering and medical equipments higher degree of precision and
accuracy is required in the production process. Thus QTC must adopt a variety of strategies so
that quality can be improved and number of inaccuracy or defected equipments can be reduced.
QTC must build a quality culture in which innovative suggestions must be encouraged from the
staff members so that errors can be identified and rectified easily. QTC must also emphasis on
improving its relationship with the suppliers in England so that drastic changes in engineering
industry can be explored. It will also help organisation to increase its operational region and
profits in England as well as in other regions.
With good supplier relations QTC will be able to procure good quality component parts
for its equipments so that number of faults or inaccuracies can be minimised to great extent. In
order to enhance the demands of products in domestic UK market as well as for the new
opportunities in international market QTC must also integrate technology in its practices.
Technologies such as automation, cloud computing and real time based mobile devices are
helpful in making production process more controllable and efficient (Bajaj, Garg and Sethi,
2018). Another strategy which can be used by QTC for quality enhancement is that it must use
manufacturing intelligence so that its supply chain gaps can be filled and inventories are
managed properly. It will encourage more controlled and quality industry outcomes. The
organisation must also give priority to the needs of its customers. For this purpose QTC must
upgrade its design and manufacturing principles so that order cycles time for medical equipments

as well as other engineering products can be lowered. This can be done by automating process,
involvement of product quality reviews from customers and quality experts, real time monitoring
process and goal setting for individual team members.
Total quality management (TQM)
TQM is known as the process to detect and eliminate the manufacturing errors and to
enhance the supply chain management so that consumer satisfaction can be improved. This
approach focuses on participation of all the stakeholders which are accountable for ensuring
quality. The key principles of TQM and relevant strategies are as follows:
Customer focus and leadership: QTC must interact with its customers so that their existing
needs can be identified and required innovation can be made in designing and benchmarking
process Organisation must plan and product products which are in great demand by consumers.
For this purpose it is also essential for QTC that its leaders must develop an environment in
which all employees can meet the quality objectives (Düren, 2017). Like if there is regular
quality control and monitoring process then each staff member will pay more emphasis on
eliminating the operational errors.
People engagement: Though all employees of QTC are loyal and helping great in creating brand
value. However for improving quality organisation must empower its staff members with latest
and advanced competencies so that their capabilities can be increased and values can be
delivered. This can be done by initiating training programs for advanced skills and
manufacturing process as well as by recruitment of new talented staff member’s expertise in
engineering processes.
Process approach and improvement: When team members have better understanding of systems
and activities then more predictable and accurate results are obtained. Thus QTC must determine
interdependences between its process variables and necessary risks must also be identified.
Organisation must also give all necessary information to employees so that they can operate in
better way (Obeidat and et.al., 2016). For the sustainable outcomes company must also respond
to internal and external environmental changes such as change in technology, economic and
social changes.