Total Quality Management Report of Toyota

INDIVIDUAL ESSAY

Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9
APPENDICS..................................................................................................................................11

INTRODUCTION
Total Quality Management has been considered as effective approach which is focusing on
the improvement of quality as well as performance. Through this firms can maintain manage
overall business functions and department. TQM is able to expands the scope of quality of each
and every department from top management to lower level workers. The present report is based
on Toyota which is largest automotive manufacturer (Yang and Yang, 2013). It has numerous
stores in the world. It produces approx. 10 million vehicles every year. Since, 2014 it has largest
market capitalisation. Toyota Motors has been considered as tenth most significant business
organization in the world as per the Fortune Global 500 as well as one of the firms on the list to
directly address TQM. In this report also will discuss Deming and Maslow’s theory which can
improve overall work quality and performance of company.
TASK
Total Quality Management defines a business management approach to long-term
achievement over satisfaction or expectation of consumers. During this approach, all members of
a Toyota company participate in improving procedures, goods, services as well as the culture in
which they work. In order to maintain quality of work, member of company have to understand
their roles and responsibilities for meet target of the firm. They have to focused on expectation of
people and try to provide goods and services accordingly (Zink, 2012). Toyota has been
considered as largest vehicle manufacturing company which provide best quality of products and
services in international market in order to attract people and increase number of customers as
well. As members of company are responsible to follow rulers, regulation and policies which are
imposed on them as per policies of firm. Members of company have to analyses current market
demand of customers and provide products accordingly. Furthermore, try to use advance
technology to maintain best quality in order to enhance their overall performance and work
quality as well.
TQM is the approach which is needs to be use by every company for maintain
performance and attract new customers. They are bound to follow rules and policies which are
imposed on them (Vanichchinchai and Igel, 2011). Total Quality Management is able to expands
the scope of quality of every department from top management to lower level working staff. It
allows organization to opt a strategic approach to quality as well as put more effort on prevention
instead of inspection. In order to achieved target within stipulated time period, company is
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