INTRODUCTION Total Quality Management has been considered as effective approach which is focusing on the improvement of quality as well as performance. Through this firms can maintain manage overall business functions and department.TQM is able to expands the scope of quality of each and every department from top management to lower level workers. The present report is based on Toyota which is largest automotive manufacturer(Yang and Yang, 2013). It has numerous stores in the world. It produces approx. 10 million vehicles every year. Since, 2014 it has largest market capitalisation.Toyota Motors has been considered as tenth most significant business organization in the world as per theFortune Global 500as well as one of the firms on the list to directly address TQM. In this report also will discuss Deming and Maslow’s theory which can improve overall work quality and performance of company. TASK TotalQualityManagementdefinesabusinessmanagementapproachtolong-term achievement over satisfaction or expectation of consumers. During this approach, all members of a Toyota company participate in improving procedures, goods, services as well as the culture in which they work. In order to maintain quality of work, member of company have to understand their roles and responsibilities for meet target of the firm. They have to focused on expectation of people and try to provide goods and services accordingly (Zink, 2012). Toyota has been considered as largest vehicle manufacturing company which provide best quality of products and services in international market in order to attract people and increase number of customers as well. As members of company are responsible to follow rulers, regulation and policies which are imposed on them as per policies of firm. Members of company have to analyses current market demand of customers and provide products accordingly. Furthermore, try to use advance technology to maintain best quality in order to enhance their overall performance and work quality as well. TQM is the approach which is needs to be use by every company for maintain performance and attract new customers. They are bound to follow rules and policies which are imposed on them (Vanichchinchai and Igel, 2011).Total Quality Management is able toexpands the scope of quality of every department from top management to lower level working staff. It allows organization to opt a strategic approach to quality as well as put more effort on prevention instead of inspection. In order to achieved target within stipulated time period, company is 1
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