Total Quality Management

Running head: TOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENT
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1TOTAL QUALITY MANAGEMENT
Abstract
Total quality management and both the concepts of the total quality management are essential to
determine and define the concept of the quality management. A cross sectional study is selected
because the study will not analyse and examine any trends. Moreover, this study will involve
data collection from a large number of organization so as to promote the representative sampling.
While at the same time, there will be resource constraints, and lack of sufficient time. In this
study process, data will be collected through the usage of questionnaire surveys and the
questionnaires will be distributed through online surveys and email. A total of 300 employees
and 200 customers will be surveyed through the questionnaires. Two different online surveys
will be conducted through the online questionnaires and one online link will be shared with the
employees and the customers that will have different set of questionnaires. 50 different
construction companies that will be used for assessing its leaders.

2TOTAL QUALITY MANAGEMENT
Contents
Introduction......................................................................................................................................3
Research objectives.........................................................................................................................4
The key objective of the research is the to analyse the effect of total quality management on
the project performance...............................................................................................................4
Literature Review............................................................................................................................4
TQM practices that impact the project performance...................................................................4
Assessment of the project performance.......................................................................................6
TQM and its impact on the level of customer focus....................................................................7
Influence of the total quality management on the project management practices.......................7
Summary of the literature review................................................................................................8
Methodology....................................................................................................................................9
Research design...........................................................................................................................9
Ethics.............................................................................................................................................10
Expected outcomes........................................................................................................................11
Conclusion.....................................................................................................................................11
References......................................................................................................................................13

3TOTAL QUALITY MANAGEMENT
Introduction
Total Quality Management (TQM) can be described as a philosophy that has a scientific
point of view and that clearly emphasizes on the improvement of the organization so that a
superior value can be provided to the customers. The present generation of the TQM is based on
the approaches and the quality theory. The basic or the fundamental theme of the TQM are the
three major principles, which are the process involvement, employee involvement and eh
customer satisfaction (Oakland 2014). The success of the organizations depend mainly on how
the organization meets the needs of the customers. For each and every type of the entities, there
are two different types of the customers like the external customers (the consumer or the user of
the product or the service) and the internal customers (the employees). While it is important to
note that TQM as a management system is not a program that will put the customer satisfaction
before profit (Bon et al. 2013). Rather the system consists of the integrated philosophies,
processes and tools that will be used to accomplish the objectives of the business and this will be
achieved by the happy employees and the delighted customers. The practices, processes and the
activities of the construction industries are entirely project based. While at the same time the
practices, processes and the activities are the temporary endeavours based upon which the results
or services, unique product is achieved. Successful management of the project can be described
as the achieving the objectives of the project within the technology level, desirable performance
level, and within the cost and time limits. Moreover, effective utilization of the assigned
resources along with the proper acceptance by the customer (Talib, Rahman and Qureshi 2013).
This study will provide a research proposal on the effect of total quality management on the
project performance