Operation and Service Management: Total Quality Management in Unilever

Operation and Service
Management

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Identifying one operation management practice in the organization...........................................3
Critically analysing operation management practice impacts the organization in regard to
efficiency......................................................................................................................................4
Explaining how technology could be embedded in this process or has already been achieved. .6
Supporting functions that are linked to Total Quality Management and evaluating how they
can assist with ensuring organizational success...........................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operation management and the service has the responsibility for producing the functional
services of the company and providing that services directly to the customers. Unilever is the
multinational company having its headquarter in London, England. The company used to
produce the food which includes tea, coffee, ice-creams, breakfast cereals, etc. This report will
outline the one operation management practice in the organization and further it will outline that
how the operation management practice has impact on the organization in regard to the
efficiency. Further it will outline that how the technology will be embedded in the process. At
last, it will outline the supporting functions are linked to the operation management practice and
how they assist in order to achieve organizational success.
MAIN BODY
Identifying one operation management practice in the organization
Operational management practice are the practices which helps the company to resolve
the issues related to operate in the organization. It is the administration of the practices of the
business in order to create the highest level of efficiency which is possible in the organization
(Wang, Li and Zhao, 2018). This includes to maintain the quality management standards and
systems, stock control, delivery and supply chain management, information management and
purchasing and ordering the products. Operation management involves the planning, organizing
and supervise the management of the company in order to earn and improve the profits of the
company. The company can identify that which operational areas will give more profit by using
benchmarking, internal analysis or reviewing appropriate national and international standards.
There are different operation management techniques which includes the capacity, quality and
supply chain management. The operation manager take improves the productivity and assist the
growth of the company in order to earn the profitability (Best Practices In Operation
Management, 2021). In order to keep the operation management practices in the company
manager has to keep focus on the purchasing, manufacturing, shipping, packaging, etc. There are
five performance objectives in the performance management which includes quality, speed,
dependability, cost and flexibility. Each objective are important in order to measure the
performance and its significance on the organizational goal.
The one operation management that Unilever is having is the Total quality management
(TQM). Total Quality Management is the best operation management practice that used to