logo

Total Quality Management Doc

   

Added on  2020-10-04

12 Pages3609 Words37 Views
Total QualityManagement

Table of ContentsINTRODUCTION...........................................................................................................................3About the venture Toyota Motor Corporation........................................................................3Main body .......................................................................................................................................4What is total quality management..........................................................................................4Different tools and most effective tool of total quality management used by the Toyota MotorCorporation.............................................................................................................................6Successful of Kaizen total quality management by Toyota Motor Corporation..................10Best tool for the venture and what did it change..................................................................10RECOMMENDATION AND CONCLUSION.............................................................................10REFERENCES..............................................................................................................................11

INTRODUCTIONTotal quality management is the management approach which helps the venture to have longtermed success in their business which the helps of proper customer's satisfaction. It is the effortwhich is made by the venture in order to maintain their quality in different processes, products,services, culture, organisation structure, strategies, aim, objective etc. There are being 8 principleof total quality management by which firm can manage their quality in the business that arecustomer focused, total employee involvement, process oriented, integrated system, strategic andsystematic approach, continuous improvement, fact based decision making and propercommunication. For this report, Toyota Motors have been selected which has been veryrenowned for total quality management and lean manufacturing. Toyota Motor Corporation is amultinational automotive manufacturer headquartered in Toyota, Aichi, Japan. In 2017, they arehaving more than 364445 employees worldwide (Bolatan and Zaim, 2016). In 2016, they havebeen the world's largest automotive producer. Toyota was the world's first auto-mobilemanufacturer to produce more than 10 million vehicles per year. Toyota is the market leader insales of hybrid electric vehicles, and one of the biggest ventures to promote the mass-marketacceptance of hybrid vehicles in all over the world. About the venture Toyota Motor CorporationThe main vision of Toyota is to manufacture effective vehicles as well as sustainabledevelopment of society by producing innovative or high-quality goods and services. There areseven main principles of the Toyota which helps them to gain quality management in theorganisation that are as follows:Respect every culture and tradition of the countryProduce clean and safe vehicles and provide quality servicesFoster an organisational culture that increase both individual creativity and the value ofteamwork.Achieve growth with the help of harmonyHave proper partnership with the different stakeholders in order to fulfil the stable, longterm growth and mutual benefits of the business.

Honour the language and spirit and the law of every country.Manufacture advanced technologies and provide differentiated products and services.Total quality management can always be achieved with the help of production system, thisis because customers always judge the venture on the basis of their quality of products andservices. Thus, they need to focus on their production system so that they can cater to needs andwants of customers related to quality and provide them maximum satisfaction. Toyota motorsalways have major focus on their production system, they have adopted Just In Time system,lean manufacturing and Kaizen (Continuous improvement) approach in order to maintain theirquality (Sin and Ishak, 2016).Main body What is total quality managementTotal quality management is the process by which organisation adopt different system inorder to maintain the quality of their products in order to cater the needs and wants of thecustomers. Total quality management can be implemented with the help of different system ofthe business such as their processes, procedures, manufacturing system, organisational cultureand structure etc. But when total quality management comes to the point of customers, thenventure need to focus on inventory and production system. In simple words, it can be said that ithelps the venture to reduce their efforts related to manufacturing, contour supply chainmanagement, enhancing the customer experience, and ensuring that employees are up-to-speedwith their training. The key aim of total quality management is to hold all the stakeholders of theventure in proper production process where all of them are accountable and responsible for thequality of organisation products and services. It is the process by which venture ensure that allthe members of the organisation from top executive to the low-level workers which have focuson the improving the quality or their products and services in order to deliver the highestcustomer satisfaction (Khanam and Talib, 2016). There are 8 basic principles by which venturecan achieve the highest quality in their organisation, processes, goods and services that are asfollows:Customer-focused: Customers are the person to which the goods and services are ultimatelydelivered, thus customers are the key focus of the venture when they are managing the quality. Itis very important for the Toyota to find out that what quality of products and services for their

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Effective Organisations and the Consultancy Process Assignment
|13
|3996
|336

Global Marketing Management Assignment
|17
|3893
|38

Toyota Motor Corporation: Operation Management and Strategies
|17
|1727
|98

ASSIGNMENT ON INTERNATIONAL SALES MANAGEMENT.
|27
|7278
|55

Strategic Management Report on Toyota PDF
|6
|2168
|23

Assignment on Economic Strategy Analysis Toyota
|18
|4187
|90