THE TOURISM AND EVENT INDUSTRY

Running head: TOURISM AND EVENT INDUSTRY
Tourism and Event Industry
Name of the Student
Name of the University
Author’s Note

TOURISM AND EVENT INDUSTRY1
Project Overview
I am doing the job of Integrated Learning currently at Silva travel and tours in Auckland.
Silva Travel and Tours is the travel agency located in Auckland which is dedicated to providing
the tourist with the finest travel options and the cheapest airfares for all the well-known airlines.
The organization understands the needs on travel (Lai, 2014). Their experienced and skilled
staffs are committed in delivering excellent customer service as well as saving the money
and time. Silva Travel and Tours provides cheap and subsidized ticketing options for airlines
around the globe. With the outstanding customer service skills, the organization not only sell
tickets and also build great customer relationships. The operators of the organization create
itineraries, mostly customized to the customers, for booking and scheduling the travel itineraries
with the suppliers. Travel agents are liaising with the tour operators for booking their consumers
tours and packages. As such, the tour operators frequently concentrate on a specific market
area or destination, whereas the travel agents may focus on selling the entire world with
the extensive list of the suppliers in the list. A ground handler works for the day-to-day activities
and travel scheduling such as picking up passengers from airport and organizing sightseeing
tours (Tsai, 2017). The organization exists to give other participants in the tourism industry
funding, promotion, and incentives. They all work with the slightly different purpose, whether
encouraging sustainable business practices, celebrating the luxury travel sector or linking
travelers. The organization has multiple experienced and skilled staffs for providing the best
service to the clients.
My project for the job Integrated learning at Silva travel and tours is the analysis of the
travel consultant at the organization. For my project for being successful, I will use the content
analysis method and thematic analysis method. The company Silva Travel and Tours will be