Tourism and Hospitality Operations Management

Running Head: Tourism and Hospitality Operations Management 0
Tourism and Hospitality Operations
Management
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Tourism and Hospitality Operations Management 1
Table of Contents
The operational context...................................................................................................................2
The human resource context............................................................................................................2
The financial context.......................................................................................................................2
The product and markets context.....................................................................................................2
References........................................................................................................................................3

Tourism and Hospitality Operations Management 2
The operational context
Hospitality and tourism business is having a high-level of competition in present era. From last
two decades, this industry is having a huge growth and new entrants are entered in this industry.
Therefore, it is necessary to take competitive advantage from different products and services to
their existing and new customers. Tourism industry must adopt sustainable development
approaches in their business processes to make safe environment (Volo, 2013). Completive
advantage is a commercial setting, which is viewed as returning higher profit from different
business process than competitors. Higher profit makes a possibility to be retained to reinvest in
its strategy. Climate change is a huge issue in front of this industry (Becken & Clapcott, 2011).
Therefore, it is necessary to make a lead over competitors. To take competitive advantage, it is
necessary to maintain superiority over time. There are many sources to take competitive
advantage in their business. It is big reason to get successful in the industry and faster growth
then competitors of our organziation. There are few sources, which makes huge impact on the
competitive advantage, such as assets and skills. It is necessary to use the superior applications
of companies in their business to take competitive advantages and deployment of superior
resources, which makes a huge value for consumers. There are different categories of resources,
such as human, financials, operational, and intangible.
In operational resources, organization can make changes to take competitive advantages, such as
airplanes, coaches, ships, computers, and many others. Analysis is necessary to indicate where
strategy needs to focus and it is also necessary to make collaboration between different things,
such as suppliers, customers, and distributors (Binkhorst & Den Dekker, 2009).
The human resource context
Human Resource is an important part of the hospitality and tourism industry. This industry
requires a high level of labour in different processes. Therefore, it is necessary to choose skilled
and qualified persons to get competitive advantage from their competitors. There are few things
in which organization are critical, which are service quality, competitive advantage, loyalty,
customer satisfaction, and organizational performance. In this industry, integration makes a huge
impact on the business between guests and employees, such as front-line staff (Boniface, 2017).