Experience of a Staff in Check-in Department of Destinations North America

Running head: TOURISM MANAGEMENT
Tourism Management
Name of the student:
Name of the university:
Author note:
1

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Executive Summary
The report focuses on the job role of a staff, working in the Check-in departmentof the cruises
line service providing organization. Destinations North America has been chosen as the
organization. This is the cruise ship organization, providing best hospitality service to the guests.
This is a reflective file, presenting the experience of a staffs, who is working in the check-in
department of DNA. The career goal of the staff has been presented. Formal education has
played a very important role for the staff to play, his assigned task of checking the staffs, with
utmost efficiency.

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Table of Contents
Introduction:....................................................................................................................................4
Part 1................................................................................................................................................4
1. Overview of Destinations North America (DNA):..................................................................4
Part 2................................................................................................................................................6
2. Job onboarding:.......................................................................................................................6
3. My experience of working in the organization:......................................................................7
4. Introspection of the company:.................................................................................................8
5. Role of formal education received at Cap U in achieving career objective:...........................9
Part 3................................................................................................................................................9
6. Vision about reaching career goal:..........................................................................................9
Conclusion:....................................................................................................................................10
References:....................................................................................................................................11

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Introduction:
With the rapid development of travel and tourism across the world, the range of
businesses related to tour planning is increasing drastically (Pham, Andereck& Vogt, 2019).
Present paper will put forth the discussion regarding the experience of staff in working at a
company, who is working in a cruise line company. Destination North America(DNA) has been
chosen in the company. Brief overview of the company will be given. Mission, vision and
interview process of the company will be discussed. This paper will also shade light on the
career vision of the staffs, working in Destination North America.
Part 1
1. Overview of Destinations North America (DNA):
Destination North America is one of the leading organizations in the travel and tourism
industry, offering the travellers with high quality of cruise line with that of shore excursion
service and thereby keeping them delighted (Zhang &Cobanoglu, 2019). In addition, being the
service destination management company, DNA is highly committed towards assisting the cruise
line partner is the entire visit. Empowering the knowledgeable workforce is the key strategy
followed by DNA, through which they are becoming able to integrate innovation in their internal
business process and thereby attain long term success from business (Linkedin.com. 2019).
Effective interview process is being followed in the company in terms of hiring skilled
and resourceful human resources. Conduction of job fair is one of the major ways, through which
DNA recruits its staffs. Exploring the intensity of knowledge regarding the tour operation
management is the most significant way, followed by DNA in order to hire staffs. In addition,
geographical awareness among the people is also being assessed in terms of recruiting the staff.