Arati Dahiya - Resume and Career Overview

In this resume we will discuss about career resume and below are the summaries point:- The document includes personal details, educational qualifications, and work experience of Arati Dahiya. Arati is seeking a challenging job in a reputed organization where she can use her competencies and fulfill organizational goals. Arati has experience in customer service, sales, and administrative tasks, and has achieved sales goals and received appreciation for good customer service.

Career Resume
Personal Details
Name: Arati Dahiya
Nationality: Please fill
E-mail: [e-mail]
Mobile: [phone]
Date of Birth: Please fill
Address: 14/630, North Road Ormond, Victoria 3204
Marital Status: Please fill
Career Conspectus
To seek a challenging job as a potential employee in a reputed organization where I can
effectively put to use my competencies and endeavour with commitment to explore myself
completely and realize my potential while fulfilling organizational goals.
Educational Qualification
Serial No. Examination School/University Year of
Passing
Percentage
1. Master of
Engineering and
Management
La Trobe
University,
Australia
2018 71%
2. Bachelor in
Technology
(Electronics and
Communication
Engineering)
Maharishi
Dayanand
University, India
2011 79%
3. Senior Secondary
Certificate
Examination
Central Board of
Secondary
Education, India
2007 84%
4. Matriculation
Examination
Board of School
Education, Haryana
2005 87%

Work Experience
Durati
on
Position Company Responsibilities Key Achievements
July
2017
to
Present
Custome
r Service
Team
Member
Woolwort
hs Ltd.
 Cash handling.
 Transactions at the service
checkout registers.
 Attending to customers
either in person or over the
phone, taking their
inquiries and providing
useful answers to give
them clear direction on
what they want.
 Handling all complaints of
customers with regards to
company goods and
services.
 Keeping clean records of
all customer inquiries,
complaints, and
transactions for future
reference and evaluation
by management.
 Interacting with customers
in the organization,
providing them with
information about
company products and
services to enhance their
buying decision.
 Got contract in two
months period of time.
 Got appreciation from
the store manager for
fast learning.
 Got compliments from
the customers for good
customer service.
May
2017
to
Februa
ry
2018
Sales
Represen
tative
Euro
Solar,
Victoria
 Responsible for travelling
in different suburbs going
from door to door for
booking the appointments.
 Convincing the customer
to buy solar products using
script and persuasive
techniques.
 Explaining services and
prices and demonstrating
benefits of solar products.
 Posting promotional
material in a specific area.
 Reporting feedback from
customers to management.
 Following up door to door
interactions with phone
calls.
 Achieved weekly sales
goals in a challenging
and fast-paced
environment.
 Implemented various
marketing and
advertising techniques
to generate new sales.
 Organized several
appointments daily for
new customers to
receive service.
 Learned consultative
selling skills to
identify opportunities,
overcome objections
and close sales.

 Completing administrative
records.
Februa
ry
2013
to May
2016
Custome
r Service
Represen
tative
Agilent
Technolog
ies
 Generating Quotations for
products using SAP CRM.
 Processing purchase
orders and delivering
products at customer site
along with invoices.
 Creating Invoices using
SAP ECC.
 Managing large amounts
of incoming calls.
 Scheduling Onsite
Engineers at customer site
for breakdown calls.
 Generating sales leads.
 Handling complaints
provide appropriate
solutions and alternatives
within the time limits and
following up for ensuring
resolution.
 Setting up new customer
accounts.
 Ensuring that all orders are
placed in the order
database and delivered to
the customer in a timely
fashion.
 Preparing customer and
productivity reports for the
benefit of supervisors.
 Consistently achieved
Quality scores
exceeding the
expected targets,
demonstrating
excellent knowledge
of compliance issues
related to banking
legislation and credit
codes and positive
customer experience.
 Consistently met tight
deadlines including
month end reporting
and received positive
feedback about
attention to detail.
 Increased sales by
70% through word by
mouth campaign,
following delivery of
exceptional customer
services to existing
clients.
 Got “Employee of the
quarter” award from
the company and
bonus for achieving
target in Trade
process.
 100% closed loop
feedback and follow
up done for all the
customers every
month.
August
2011
to June
2012
Lecturer PM
College of
Engineerin
g, Sonipat
 Conducting lectures and
preparing the material for
graduate and
undergraduate students.
 Marking work, giving
appropriate feedback and
monitoring pupils’
behaviour and
development.
 Organizing the industrial
visit for students.
 Attended Seminar of
'Technology in current
education' in Delhi
University.
 Successfully
organized industrial
visit for 500 students.
 Got appreciation
certificate from
college.

 Developing the
extracurricular activities of
students.
 Participating in the in
student recruitment,
registration, and placement
activities.
 Keeping up to date with
any new developments,
resources or methods
available within the fields
of Science.
 Setting and marking
assignments and
examination papers.
 Participating in education
fairs and road shows.
 Preparing monthly reports
for senior managers.
 Actively leading class
discussions and
encouraging debate.
Key Skills
 Strong organizational and communicational skills.
 Tech Savvy, quick learner in new business applications and systems.
 Excellent team player.
 Bright, enthusiastic and well groomed personality.
 Ability in multi-tasking and problem solving.
IT Proficiencies
 Operating systems: WINDOWS, MAC.
 Software: Microsoft Office (Outlook, Word, Excel, SharePoint and PowerPoint), C,
C++, MATLAB, SAP ECC, SAP CRM.
Projects Undertaken
 Planning Simulation, and Evaluation in “LTE-A Radio Access Network “using a
cellular network software planning tool.
 Designed a Micro strip antenna Using Antenna Magus and FEKO software packages
for GNSS applications.
 Face Recognition using Line Edge Map Technique in MATLAB.

Declaration:
I, the undersigned, hereby declare that information furnished above is true, correct &
complete to the best of my knowledge.
Date: Signature
(ARATI DAHIYA)