Arati Dahiya - Resume and Career Overview

Career Resume
Personal Details
Name: Arati Dahiya
Nationality: Please fill
E-mail: [e-mail]
Mobile: [phone]
Date of Birth: Please fill
Address: 14/630, North Road Ormond, Victoria 3204
Marital Status: Please fill
Career Conspectus
To seek a challenging job as a potential employee in a reputed organization where I can
effectively put to use my competencies and endeavour with commitment to explore myself
completely and realize my potential while fulfilling organizational goals.
Educational Qualification
Serial No. Examination School/University Year of
Passing
Percentage
1. Master of
Engineering and
Management
La Trobe
University,
Australia
2018 71%
2. Bachelor in
Technology
(Electronics and
Communication
Engineering)
Maharishi
Dayanand
University, India
2011 79%
3. Senior Secondary
Certificate
Examination
Central Board of
Secondary
Education, India
2007 84%
4. Matriculation
Examination
Board of School
Education, Haryana
2005 87%

Work Experience
Durati
on
Position Company Responsibilities Key Achievements
July
2017
to
Present
Custome
r Service
Team
Member
Woolwort
hs Ltd.
 Cash handling.
 Transactions at the service
checkout registers.
 Attending to customers
either in person or over the
phone, taking their
inquiries and providing
useful answers to give
them clear direction on
what they want.
 Handling all complaints of
customers with regards to
company goods and
services.
 Keeping clean records of
all customer inquiries,
complaints, and
transactions for future
reference and evaluation
by management.
 Interacting with customers
in the organization,
providing them with
information about
company products and
services to enhance their
buying decision.
 Got contract in two
months period of time.
 Got appreciation from
the store manager for
fast learning.
 Got compliments from
the customers for good
customer service.
May
2017
to
Februa
ry
2018
Sales
Represen
tative
Euro
Solar,
Victoria
 Responsible for travelling
in different suburbs going
from door to door for
booking the appointments.
 Convincing the customer
to buy solar products using
script and persuasive
techniques.
 Explaining services and
prices and demonstrating
benefits of solar products.
 Posting promotional
material in a specific area.
 Reporting feedback from
customers to management.
 Following up door to door
interactions with phone
calls.
 Achieved weekly sales
goals in a challenging
and fast-paced
environment.
 Implemented various
marketing and
advertising techniques
to generate new sales.
 Organized several
appointments daily for
new customers to
receive service.
 Learned consultative
selling skills to
identify opportunities,
overcome objections
and close sales.