Training and Development in Retail Sector

RUNNING HEAD: TRAINING AND DEVELOPMENT 1
TRAINING AND DEVELOPMENT
Student Name
Institute Name

TRAINING AND DEVELOPMENT 2
Contents
Introduction................................................................................................................................3
Justify the use of a needs assessment of the company...............................................................3
Develop a customer service training implementation plan........................................................4
Design job and task analyses that align with the overall HRM strategy....................................7
Conclusion..................................................................................................................................8
Reference....................................................................................................................................9

TRAINING AND DEVELOPMENT 3
Introduction
The retail sector, a staff member required some kind of assessment as an asset for the
organization. Also, in this industry, it is crucial for all the workforce to be able to work in an
efficient manner as well as effectively.
Justify the use of a needs assessment of the company.
Process of a needs assessment is utilised to gain clarity on the level of present issues. In
addition, a needs assessment also assists to recognize any kind of gaps in the service
provided. A needs assessment also can completely expose any current performance-based
deficiencies by paying attention on the prospective employee’s personal needs. Also, this
assessment permits the managers to understand right kind of needs of the potential workforce
which also based on the assessment. This is very advantageous since it permits a personal,
particular training to meet the requirement of the prospective workforce. The parameter of the
needs can also expose the current performance-based deficiencies by assessing the
organization performance (Brewster, 2017). This also assist to recognize the skill set and the
overall knowledge that is required from many prospective workforces and this will also
permit the workforce to be able to target as well as recruit the prospective set of workforces
that can be an asset to the organization. Another method that a needs assessment can assist
with exposing any present deficiencies in the performance via an occupational level of needs-
based assessment. The assessment of occupation also evaluates the skills set, knowledge as
well as the abilities needed for the impacted occupational groups. This evaluation also
recognizes the current discrepancies of the occupation or the gaps. An assessment of the
occupation also evaluated the job performance of an employee. There are so many distinct
and different set of new work for the employee that can decide as well as implement if
required. A need-based assessment can also expose any present performance deficiencies by