Human Resource Development: Needs Assessment, Customer Service Training, and Employee Motivation

This report aims to highlight the use of needs assessment in the company’s customer training services for the employees. Being the member of HR department of a small retail company, I would further stress on the ways of exposing performance deficiencies. Moreover, training plan has also been implemented and methods of training that are through presentation and modeling, which is practiced in the retail company. The report highlights on the various ways motivate an employee for attending the training class. Furthermore, an employee survey has been done after the training procedures by collecting information and feedback from the hired employees.