Importance of Training and Coaching in the Banking Sector

Running head: TRAINING AND COACHING AT WORKPLACE
TRAINING AND COACHING AT WORKPLACE
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1TRAINING AND COACHING AT WORKPLACE
Executive Summary
Training and coaching are two most important paradigms of human resource management.
The provisions of training and coaching enables an employee to enhance his or her
professional skills as well as the professional attitude and knowledge. Not just that,
appropriate training and coaching programs builds among employees trust for the company
and a sense of importance. This paper aims at evaluating the importance of training and
coaching in the banking sector. In order to achieve the aim, the paper discusses various
aspects of training and coaching programs starting from identification of the needs of training
and coaching to the implementation of training and coaching techniques to the evaluation of
the effectiveness of the training and coaching programs. In conclusion, training and coaching
programs are extremely important in developing professional skills within an individual that
ensures better organizational performance.

2TRAINING AND COACHING AT WORKPLACE
Table of Contents
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Section 1: Training.................................................................................................................3
Identifying Training Needs in the Banking Sector............................................................3
Training Techniques to be Implemented in the Banking Sector........................................4
How Knowledge of Various Learning Style can be Helpful in Training..........................4
How to Evaluate the Training Effectiveness in the Banking Sector..................................5
How to Maintain Training Records in the Workplace.......................................................6
Section 2: Coaching...............................................................................................................6
Identification of Coaching Needs for Individuals In the Workplace.................................6
How to Plan Coaching for an Individual in the Banking Sector........................................7
Importance of Feedback in Coaching at the Workplace....................................................8
How to Evaluate Effectiveness of Coaching in the Workplace.........................................8
Conclusion..................................................................................................................................9
References................................................................................................................................10

3TRAINING AND COACHING AT WORKPLACE
Introduction
It has been seen often that employees value having opportunities to enhance their
performance through the development of new and professional skills such that they can fit
into further challenging roles (Silberman and Biech 2015). In fact, training and coaching
opportunities within the professional space provides the employees support and demonstrates
an organization’s endeavors towards the personal and professional growth of the employees.
This in turn enhances the sense of purpose inherent within the employees (Goff et al. 2014).
This paper aims at evaluating the importance of training and opportunities at the workplace
with its focus to the banking sector. The first section of the paper discusses on the importance
and the ways to provide necessary training at the workplace and especially the banking
sector. The second section of the paper discusses on the importance and ways to provide
coaching to an employee within an organization with close reference to the banking sector.
Discussion
Section 1: Training
Identifying Training Needs in the Banking Sector
The banking sector has now and again demonstrated the importance of training of the
employees especially in the operational paradigms of customer service as well as in the
organizational behavior. These needs can be identified through various methods of analysis.
Primarily among them is the organizational needs analysis that determines the major goals of
the organization or the banking industry in this context. Organizational analysis mainly
considers the goals, strategies and objects of the organization (Ford 2014). This kind of
analysis determines the problems as faced by the organization in the accomplishment of its
goals and seeks to provide solution to the training needs required in the mitigation of the