Role of Training and Development for Employee's Performance in Retail Industry

This research investigates the process of training and development for improving employee performance in the retail sector, with a case study on Sainsbury Organization. It aims to develop an understanding of the concept of training and development, assess its importance, evaluate best practices, and recommend effective training processes for Sainsbury organization. The research methodology involves qualitative research approach, exploratory research design, thematic data analysis, and primary data collection through surveys and interviews. Ethical considerations are also taken into account. Subject: Human Resource Management, Course Code: HRM101, College/University: Not mentioned.

TRAINING AND
DEVELOPMENT

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
Background of research topic:.....................................................................................................3
Background of organization:.......................................................................................................3
Aim:.............................................................................................................................................3
Objectives:...................................................................................................................................4
Research questions:.....................................................................................................................4
Rationale:.....................................................................................................................................4
Research methodology:...................................................................................................................4
Research type:..............................................................................................................................4
Research design:..........................................................................................................................5
Research approach:......................................................................................................................5
Research philosophy:...................................................................................................................6
Data collection:............................................................................................................................6
Sampling:.....................................................................................................................................6
Data analysis:...............................................................................................................................6
Ethical consideration:..................................................................................................................7
Timeline:..........................................................................................................................................7
Resources:......................................................................................................................................10
REFERENCES..............................................................................................................................11

Research topic: Role of training and development for employee's performance in retail industry.
INTRODUCTION
Background of the study:
Training and development helps the organization to improve or enhance the performance
of their employees for good results. This process refers to the educational activities to develop
the knowledge in employee for the better outcome of the work. Training includes the process to
develop skills and knowledge about the work it leads to the development of potentiality in the
employee for effective work (Bharthvajan and Kavitha, 2019).
Sainsbury company is the retail supermarket company of UK who have 16% share in the
supermarket area. Company was first developed in the year 1869, as a partnership (Moutinho,
and Sokele, 2018). Main headquarter of the company is in London, United kingdom. Company
has range of stores across the England which are able to earn generate good revenues for the
company. They have better streamline of the products they started with retailing of the fresh food

later on expand into the groceries. Company is facing issue in dealing with their employees as
they are less motivated towards their work. Hence, this research will enables the manager of
Sainsbury to overcome from the certain challenges related to training and development.
Aim:
To investigate the process of training and development for improving the employee
performance in retail sector: A case study on Sainsbury Organization.
Objectives:
 To develop the understanding about the concept of training and development.
 To assess the importance of training and development for the employee performance.
 To evaluate the best practises of training and development in retail sector.
 To recommend the Effectiveness of training process in Sainsbury organization to enhance
the effective work approach of employee.
Research questions:
 What is the concept of training and development?
 What are the benefits of involving training and development concept in Sainsbury
company?
 What are the effective practices of training and development for retail area?
 What are some recommended strategies for training process?
Rationale:
Reason behind choosing this training and development topic to improve the employee
performance. Training generally helps the company to develop specific skills and knowledge
among their employees for better work. It enables the employee to carry out effective work for
the organization, it also allows them to use resources well for carrying out the organizational
operations. This topic is important to study as it give the form of actions and evidence so that it
employee's performance can be improved.
Research methodology:
Research type:
Research is define as a careful practice for completing the particular topic. Research is
generally classified in approaches which are qualitative and quantitative methods. Both
qualitative and quantitative have their different aspects for the research (Urick, 2017).
Qualitative research can be defined as a collection of the data from open sources such as from

the conversation, communication and through questionnaire. Quantitative research as name
suggest it involves the collection of information through figures and numerical data. It generally
includes the patterns, predictions for the research (Askarzai and Unhelkar, 2017). for this
research qualitative research approach is used as it provide the advantage as it enables the
researcher to build the good understanding and emotional relation with the participants. Through
this approach researcher can also able to observe the changing behaviour of the participants
which is beneficial for the research (Greening, 2019). But in quantitative research approach there
are more chances in which researcher focus on false numbers which can be misleading in the
research. Therefore, for this research qualitative research approach is more suitable and relevant.
Research design:
Research design is the most important framework for the research which involves the
research methods and techniques which are being used by the researcher (Zawacki-Richter and
et.al 2020). It involves the factors which are exploratory, descriptive or cause and effects
methods. Exploratory research design is conducted for the research issue when there is no past
data available for the researcher, it also gives the flexibility which can be effective for the
research. Descriptive research is about collecting the information of varying topics this
information mainly focus on to examine the extent so that various conditions can be developed
among the concept. Cause and effects are mainly based on the experimental research (Azungah,
2018). As for this research the exploratory research is much more suitable as it involves the
surveys, qualitative analysis also it gives more flexibility to the researcher and it is cost effective
(Daniel and Harland, 2017). This research design approach also helps to develop the basic
foundation of the research topic so it will lead the researcher for further work. Descriptive
research design does not give proper information about the research also the outcome of the
result also reflect the biasses because of absence of statistical tests therefore for this topic
exploratory research is more suitable.
Research approach:
This involves the procedures which includes the stages as data collection for the research,
use of tools, interpretation (Bharthvajan and Kavitha, 2019).It is mainly divided into the
inductive, deductive and abductive part. Inductive is defined as initiating with the theories and
observations to complete the research is it based on the qualitative methods. It begins with the

empirical observations, which identify the patterns of the observation and further it theorizing the
patterns. Deductive method is concern with the creation of hypothesis which is mainly depended
on existing theory (Sartori and et.al 2018).This research is particularly focusing on inductive
research as it provide more flexibility to the researcher also gives the cooperation to build the
new theories. Deductive research approach method does not make understand the researcher
about the rules which involve in the research.
Research process:
For this research the data collection method is primary so the data is collected from various
surveys and interviews.
Research philosophy:
Research philosophy is the credence regarding the process in which collection and analysis of the
phenomenal data for use (Cohen, 2017).This generally evolve the two methods which are
interpritivism and positivism. Interpritivism define as it allows the researcher for interpreting the
features for the research study thus it usually integrate the interest of person into the study.
Positivism mainly focus on verifiability of the research data as researcher collects the factual
data. For this research topic positivism approach is suitable as it gives reliable data which is
needed for the good research. The interpritivism approach sometimes give low reliable and non
generalised data (Belotto, 2018).
Data collection:
It is the process of collecting the data from the relevant sources. This process involve two
process as primary and secondary. Primary data collection which is itself collected by the
researcher through surveys, interviews and questionnaire. Secondary data collection is through
the someone else in which researcher can gather the data from books and journals. For the
research primary data collection is useful as it give the factual data through observation (Nwaeke
and Obiekwe, 2017).It will help the researcher for gathering the information for research. The
data has been collected through survey method with the help of questionnaire which consists of
various questions related to training and development of the employees. The questions that are
included in the questionnaire are of certain type such as “Does your company provide effective
training and development program in order to enhance employee work performance”.

Sampling:
Sampling is the process for selecting the group for collecting the information which is required
for the research (Engetou, 2017).It include probability and non probability sampling. Probability
sampling involves the random selection of group of people. Non probability sampling is
generally based on the convenient selection. For the research 40 randomly selected employees of
Sainsbury are chosen by the researcher to collect the information about the topic. Researcher
conducts the interview of the employee to share their opinion over the topic (Noyes and et.al
2019). This information can be further used by the researcher to implement in research for the
good result.
Data analysis:
Data analysis is the systematic process of applying the methods and techniques to process the
data for the research. For the good result researcher must need to analyse the good information
so that it gives the good outcomes of research (Lowe and et.al 2018).This process involves the
two procedures as thematic and statistical process. Thematic data analysis process generally used
the qualitative approach which include the reading from data set also enables to find or analyze
the pattern of research. Statistical data analysis involves the quantitative approach which aims to
measure out the data for performing the statistical analysis. For this research thematic data
analysis is used as it gives the flexibility to the researcher to analyse the research data. It is
unsupervised method so that researcher does not need to set these stages in early process.
Statistical data can be consider as secondary data which have chances for misinterpretation
therefore thematic data analysis is better for this research (Khaldi, 2017).
Ethical consideration:
In order to fulfil the aspects of ethical consideration, researcher will provide a consent
form to randomly selected 40 employees of Sainsbury. This shows their willingness of the
participation towards the survey which helps the researcher in their investigation (Lew, Yang,
and Harklau, 2018). Furthermore, a list of references will also be added at the end of research
project which ensures that the research project has been made by the researcher itself and it has
not been copied from other sources.
Timeline:

Acti
vities
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Aim
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Rese
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selec
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Liter
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Rese
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Gantt chart:
Task Name Duration Start Finish
Selection of the topic 1 wk Tue 10/5/21 Mon 10/11/21
Aim creation 2 wks Tue 10/12/21 Mon 10/25/21
Research proposal 3 wks Tue 10/26/21 Mon 11/15/21
Method selection 6 wks Tue 11/16/21 Mon 12/27/21
Literature review 7 wks Tue 12/28/21 Mon 2/14/22
Data collection and
analysis 8 wks Tue 2/15/22 Mon 4/11/22
Research methods 9 wks Tue 4/12/22 Mon 6/13/22

Tutor approval 2 wks Tue 6/14/22 Mon 6/27/22
feedback 3 wks Tue 6/28/22 Mon 7/18/22
modification 4 wks Tue 7/19/22 Mon 8/15/22
submission 13 wks Tue 8/16/22 Mon 11/14/22
Resources:
The main resources which are required are internet and books and journals.

REFERENCES
Books and Journals
Askarzai, W. and Unhelkar, B., 2017. Research methodologies: An extensive
overview. International Journal of Science and Research Methodology. 6(4). p.21.
Azungah, T., 2018. Qualitative research: deductive and inductive approaches to data
analysis. Qualitative Research Journal.
Belotto, M.J., 2018. Data analysis methods for qualitative research: Managing the challenges of
coding, interrater reliability, and thematic analysis. Qualitative Report. 23(11).
Bharthvajan, R. and Kavitha, S.F., 2019. A Research on Effectiveness of Training and
Development in its Solutions. Training. 12. p.11.
Bharthvajan, R. and Kavitha, S.F., 2019. A Research on Effectiveness of Training and
Development in its Solutions. Training. 12. p.11.
Cohen, E., 2017. Employee training and development. In CSR for HR (pp. 153-162). Routledge.
Daniel, B.K. and Harland, T., 2017. Higher education research methodology: A step-by-step
guide to the research process. Routledge.
Engetou, E., 2017. The impact of training and development on organizational performance.
Greening, N., 2019. Phenomenological research methodology. Scientific Research Journal. 7(5).
pp.88-92.
Khaldi, K., 2017. Quantitative, qualitative or mixed research: which research paradigm to
use?. Journal of Educational and Social Research. 7(2). pp.15-15.
Lew, S., Yang, A.H. and Harklau, L., 2018. Qualitative methodology. In The Palgrave handbook
of applied linguistics research methodology (pp. 79-101). Palgrave Macmillan, London.
Lowe, A. and et.al 2018. Quantifying thematic saturation in qualitative data analysis. Field
Methods. 30(3). pp.191-207.
Moutinho, L. and Sokele, M., 2018. Innovative research methodologies in management.
Springer.
Noyes, J. and et.al 2019. Qualitative evidence. Cochrane handbook for systematic reviews of
interventions, pp.525-545.
Nwaeke, L.I. and Obiekwe, O., 2017. Impact of manpower training and development on
organizational productivity and performance: A theoretical review. European Journal of
Business and Management. 9(4). pp.154-159.
Sartori, R. and et.al 2018. How do you manage change in organizations? Training, development,
innovation, and their relationships. Frontiers in psychology. 9. p.313.
Urick, M., 2017. Adapting training to meet the preferred learning styles of different
generations. International Journal of Training and Development. 21(1). pp.53-59.
Zawacki-Richter, O. and et.al 2020. Systematic reviews in educational research: Methodology,
perspectives and application (p. 161). Springer Nature.