Impact of Training and Development Practices on Employee Satisfaction in the UK Ultra-Luxury Retail Industry: A Study on Harrods

This report focuses on the impact of training and development practices on employee satisfaction in the UK ultra-luxury retail industry, with a case study on Harrods. It covers the aims, objectives, problem statement, literature review, and research methodology.

Literature review and
Methodology

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Project Aim.................................................................................................................................1
Project Objectives......................................................................................................................1
Problem statement.....................................................................................................................2
Literature review.......................................................................................................................2
RESEARCH METHODOLOGY....................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCE..................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Training and development is main practice which is used by organization for the purpose of
getting ready and get work done from people that supported to grow the business effectively. The
management is having important role as it conduct the analysis and comes to know how to accept
the changes by offering training and development functions to employees (Khoreva, Vaiman,
and Kostanek, 2019). Without training it might be difficult for company to accept the challenges
and methods of new working. The environment is changing day by day where it became
important to introduce the new products and services by using new technology and innovation
that supported to grow business. To understand about training Harrods has been taken that is is a
department store located on Brompton Road in Knightsbridge, London, England. It is owned by
the state of Qatar via its sovereign wealth fund, the Qatar Investment Authority. This is larger
organization that brings new function by providing training to employees which can help to
develop business productivity by providing employees satisfaction. The management understand
the requirement and offer kind of services which could help to accomplish the business goals.
The report covers aims, objectives, and research methodology, and reviews.
MAIN BODY
Project Aim
The main aim of this project is impact of training and development practices on employee
satisfaction in the UK ultra-luxury retail industry. A study on Harrods.
Project Objectives
 To determine the knowledge about employee satisfaction.
 To analyse the impact of training and development practices on employee satisfaction in
the UK ultra-luxury retail industry.
 To determine the practices of training and development to satisfy the employees within
Harrods.
 To explain the benefits of training and development practices could be taken by Harrods
to satisfy their employees.
Research Questions
 What is the knowledge about employee satisfaction?
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 What is the impact of training and development practices on employee satisfaction in the
UK ultra-luxury retail industry?
 What are the practices of training and development to satisfy the employees within
Harrods?
 What are the benefits of training and development practices could be taken by Harrods to
satisfy their employees?
Problem statement
Now a days employees are leaving the organization due to lack of acceptance the
challenges which affected the organizational productivity. This has been created the problems for
organization where number of employees makes decision to leave the organization. This is
important for business organization to analysis the needs of their employees and provide training
so that they could accept the changes and support their work which could help to develop the
business performance. This report will consider the analysis and managing the all functions.
Research Scope
The current research relates to employee satisfaction where training and development is
provided to staff which could help to develop the business performance. The scope of current
research is about employees satisfaction where number of employees are ready to accept the
changes that supported to grow a business effectively (Ntaopane, and Vermeulen, 2019).
Literature review
To determine the knowledge about employee satisfaction.
As per view point of Adebola (2019), Employee satisfaction can be defined as main aspect
that is used by employees to get job after satisfying themselves. In an organization number of
people works collectively who understand the needs of their employees and provide them
various benefits which could help to develop the business productivity. In other words,
employees satisfaction is the a wide phrase used in the human resources business to express how
satisfied or content people are with aspects like as their jobs, their employee experience, and the
organisations for which they work. Employee satisfaction is one critical statistic that can assist
assess an organization's overall health, which is why many businesses conduct frequent surveys
to gauge employee satisfaction and track satisfaction patterns over time. A high degree of
satisfaction suggests that employees are pleased with how their employer treats them. Employees
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are assets of organization who perform their roles and responsibilities by managing all functions
and getting training which can help to develop the business performance and productivity
effectively. If there is lack of training and development programme then could be challenging for
organization to regulate their business and bring the changes at the workplace. In relation to
Harrods, employees are important who get work done by employees through accepting
challenges that supported to work effectively.
To analyse the impact of training and development practices on employee satisfaction in the UK
ultra-luxury retail industry.
As per perspective of Alcázar (2019), Training and development is the involvement of
organizations and individual who works as a team for the purpose of getting work done. There
are different training and development practices which are used by organization for developing
employee’s confidence and supports to complete their work. The management is having major
role who conduct analysis and comes to know how each functions and activity could be perform
for the purpose of getting work done and increase the business performance. The UK is an
independent country where number of retail industry is established providing number of products
and services in changing environment. This is important for each organization to understand
what is happening around and how their services are introduced to employees so that each
function could be perform to accomplish the business goals. In relation to Harrods, impacts of
training and development practices on employees satisfaction are defined below:
Build the employee’s confidence – Employees are important to organization who have
contributed to each function and activities for the purpose of developing their business. The
management requires to provide the training programme to their staff who could work properly
and feel satisfaction that can help to build the employee’s confidence. In relation to Harrods,
employee satisfaction is needed for the purpose of getting work done that build the confidence to
work continuously.
Develop the organizational productivity – This is important for each organization to
have skilled and talented employees who analysis the needs and perform their functions
effectively. By providing training and development programme to staff Harrods organization
could develop the business productivity and profitability.
To accept the changes and challenges – For each organization it is important to accept
the changes and challenges which could help to accomplish the business goals. The managing is
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having good skills which is used to provide new challenges for the purpose of developing
business productivity and profitability effectively. In relation to Harrods, managers and
employees accept the changes by using training and development which could help to develop
the profitability.
Increase the employee’s performance – Employees are the collection of people who have
collected to perform their roles and responsibilities to work continuously. If there is lack of
performance then could be challenging to regulate the business. In relation to Harrods, training
and develop is used to employee’s performance and productivity effectively by managing all
functions and activities.
To determine the practices of training and development to satisfy the employees within Harrods.
As per opinion of Ebrahim (2020), Training and development is the main practices which is
used by organization for the purpose of getting ready and work done effectively. This is
important for each industry to analysis the needs of their staff and provide them various benefits
which could help to develop the organizational productivity If there is lack of training then could
be difficult to accept the changes. In relation to Harrods, training is provides to employees
collectively who accept the changes and innovation to improve their existing performance. The
practices to training and development are followed by Harrods are defined below:
Identifying key competencies requires in retail – This is important practice which is used
by organization for the purpose of identifying key competencies and developing the business
performance. In relation to Harrods, HR management has major role who identify the key
competent employees and select the people who could work in retail sector. This also helps to
develop the business performance.
To develop the cultural awareness – Training and development program is needed n
business industry and it develops understanding and skills to work effectively. The management
need to follow the training practices which are followed to manage the work and accomplish the
business goals. In relation to Harrods, management is having major role who analysis the
environment and develop employee’s understanding to create cultural awareness that supported
to grow a business effectively.
To explain the benefits of training and development practices could be taken by Harrods to
satisfy their employees.
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As per view point of Shulga, and Busser (2019), Training and development practices are
more effective to organization as followed by organization for the purpose of getting work done
and attaining higher performance. This is important for each organization to bring new
technology and innovation at the workplace which supported to grow the business. In relation to
Harrods, benefits of training and development are taken by management that are as defined:
To influence and attract the employees – Training and development is the main aspects
which are used by organization in order to build skills of employees and influence to work
effectively. In context to Harrods, Training and development practices are followed by
management that supports to influence the number of employees and get work done which can
help to accomplish the business goals and productivity.
Providing wide range of opportunities to employees – Employees are main assets of
industry who have employed for the purpose of bringing new functions and activities at the
workplace by providing number of opportunities to work. In relation to Harrods, training and
development is provided to employees who have performed to work continuously and supported
to managed the work continuously (Abdullah, Salleh, and Zin, S. 2020).
To motivate the employees – If employees are motivated then they could perform well and
retain for long period of time in the organization. This is important for business organization to
follow the training and development programme to their staff and motivates them to work
effectively which could help to improve the business performance. in relation to Harrods,
training and development activities are followed to motivate the employees and get work done
effectively which can help to accomplish the business goals.
From the above it could be explained that training and development is the main function
which is followed by organization for influencing number of employees and get work done
continuously which supported to grow the business and attaining higher productivity.
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RESEARCH METHODOLOGY
The research methodology is the main term which is used by researcher to conduct the
study and analysis all activities that supported to develop the knowledge and understanding
effectively. The research methodology explains how to collect the data and resources from right
perspectives and brings good functions to work. The current research report is about training and
development that should be provided to employees for increasing satisfaction level and develops
the business productivity. If staffs are enough motivated and satisfied then it could be
opportunity to grow the business and accomplish business goals. The methodology is explained
below:
Research philosophy – This could be explained as foundation stage to collect the data
and information which are used to develop the understandings and managing the functions. This
is important for each individual to conduct the analysis and comes to know importance of
training and development at the workplaces which is providing to staff for the purpose of
developing their understanding. The philosophies of research are positivism and interpretivism.
In relation to current research philosophy positivism philosophy is being used by researcher that
can help to develop the skills and understanding regarding specific topic.
Research methodology: The research methodology is the important aspects to collect
information from different point of view that can help to make right decision. There are
Qualitative and quantitative are two types of methodology that is used to carry out study, and
managing the data properly. The quantitative methodology is apply because it provide data in
reliable as well as valid manner. In relation to current research qualitative method is being used
by researcher that can help to collect data regarding training and development which are used o
influence the number of employees and get work done. As compare to qualitative methodology,
quantitative research is more appropriate and also save time and resources of investigator.
Research approach: This is determined main planning and procedure which are followed
to conduct the research and manage the performance. The approaches of research are inductive
and deductive which are used by researcher to complete their study (Pauli, and Pocztowski,
2019). In relation to current research deductive approach is being used by researcher that can
help to know how an employer could provide the satisfaction to employees and managing the
changes in well manner. This can help to develop the understanding and knowledge effectively
by managing all functions and activities.
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Research design – The design is being prepared by individual for the purpose of
developing their understanding and knowledge effectively. This is important for each individual
to analysis the environment and comes to know how each function could be perform effectively.
The design of research are descriptive, and experiment. The researcher has been used descriptive
study to collect the information and develop the skills and abilities to work.
Choice of methods – The methods of research are different which are used by researcher
to conduct the analysis and managing the all functions effectively. The methods of research are
mono, mixed, and multi method which are used to different purpose. The mono method is used
to focus over single method, multi method is used to focus over qualitative and quantitative and
mixed method explains use of more than two strategy which can help to develop the
understanding. The current research is about training and development which are used by
employer to provide right suggestions and get ready to work effectively by accepting the changes
and challenges. This has supported to grow a business and accomplish business goals.
Data collection: The meaning of data collection is to focus over number of information
which are used to develop the understanding and managing all functions effectively. Data
collection is the important technique in which researcher decided to collect data regarding
specific topic and supports to develop the understanding and skills effectively. It has seen that
there are two method of data collection primary and secondary. The use of primary is possible
when information are collected from first hand sources and collection of data from already
collected source is considered as secondary sources which can be used to develop the business
skills and conduct research properly (da Costa, and et.al., 2019). This is important for researcher
to analysis the topic clearly and select right source to collect the data properly. This can help to
manage the all functions and activities effectively that supports to accomplish the business goals.
The current report covers a discussion of employee satisfaction where management requires to
focus over number of strategies and planning which can be used to attracts the number of people
and getting work done which can help to attaining higher performance. Moreover, training and
development program is provided to individual which can help to build the confidence to work
and accomplish business goals. In current study, researcher have been used secondary research to
conduct the analysis and bring lots of information that can help to manage the all data clearly and
systematically.
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Time Horizon – This is a framework which is used by individual for the purpose of
completing their study in certain period of time as it supported to grow the business functions
and activities. The horizon of time schedule are cross sectional and longitudinal which can be use
to complete the study. In relation to current research, cross section horizon has been used by
researcher as it is short time duration study which could be complete in less time. this will help
to develop the abilities and skills of individual by managing all functions and activities.
Sampling: Sampling is the effective technique to receive the responds from other person in
relation to particular topic which is used by individual for the purpose of developing their skills
and abilities to work. This is important for each individual to analysis the environment and
comes to know how to provide the training to staff for satisfying employees and get work done.
The method of sampling are probability and non-probability which are used for different
purpose. In relation to current research, probability method where 20 people have been selected
randomly and given their views on training and development programme to employees.
Recommendation – From the above it has recommended to employer to make the use of
training and development programme which could help to influence the number of employees
and get work done effectively. The management requires to have proper understanding and
knowledge about training which should be provided by Harrods to their staff for accepting
changes and managing all work.
CONCLUSION
The above report it could be concluded that training and development is the practice
which is used by organization for the purpose of getting ready to their staff to accept the changes
and perform well. The management is having major role who identified the needs and
understanding of employees and provide all benefits which can help to retain for long prod of
time and increase the productivity. Without training it could be challenging for business
organization to operate their business because employees are not skilled and does not get ready
to accept the challenges at the workplace which has been affected the organizational
productivity. The researcher has been used positivism philosophy and deductive approach that
are followed to develop the business research. Training is used to develop the skills and abilities
of employees who get ready to work continuously.
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