Organizational Development and Change Management Plan

The provided assignment is an in-depth organizational development plan that covers various aspects of improving the organization's performance. It emphasizes creating a positive environment for participation in the organization development process through sports/social events to build trust and relationships among employees. The plan also focuses on collaborative approaches to problem-solving, team development, and training activities, including conflict resolution procedures. A workforce review is proposed to ensure the capacity and capability of all functions reflect ongoing needs, with a skills audit to identify in-house talent and areas needing development. The plan aims to create short-term wins, build on changes, and anchor them in corporate culture.

TransAtlantic Logistics (TALL) Development Plan,
2019-22
August, 2019
Prepared by Chidi [Executive Manager]
Purpose of this document
The following plan serves as a guide for development initiatives
through 2022. The organisational development plan outlines how
TALL will support the development of a culture of innovative
service, increase job/customer satisfaction, develop positive
relationships and foster greater participation in creating plans and
defining organisation goals. It is intended that this will be assessed,
revised and updated on an annual basis. This plan supports the efforts
of TALL's strategic plan, and as changes are made to the strategic
plan, this document will be updated to reflect that. The purpose of this
Organization Development plan is to:
shape and support TALL to deliver its strategic plan through key
stakeholders collaboration.
ensure that any short term actions support delivery of our longer term
objectives
ensure all organisational roles and responsibilities necessary are in
place and carried out effectively
effect perfect communication channels for problem solving and

developmental activities.2
Brief History
TransAtlantic Logistics is a registered and licensed Transport &
Logistics Services Company that will be based in New South
Wales. Founded in 2015, by Chidex Group, we have established
a reputation for proficiency in the secured transportation of
goods and services. We are in the business to create a strategic
supply chain and logistics platform for the supply and
distribution of goods and services from source to the last mile.
We are committed to our unflinching drive to provide
customised supply chain and logistics solutions to our
customers across Australia. Our operating style ensure that the
organisation has a culture, mind-set and behaviours that reflect
its ambitions.
Mission
Our mission is to provide quality, cost-effective and timely
services that responds to customers' needs and delivers
stakeholders value.
Vision
"Become the preferred choice of individuals and organizations

when it comes to the demand for transport and logistics services in
the whole of Australia".
Unique Value Proposition
Our core values include;
Speed
Customer oriented. Place customers' satisfaction at the heart of
everything we do.
Integrity: Be honest and open about the actions and decisions
we take.
Quality and cost-effectiveness.
TALL Structure and Priority Actions
Our business structure will be designed to accommodate both full-
time employees and part-time/contract staff; those who just want to
take some time off to generate additional incomes. To profile our
company's culture and improve our readiness to position ourselves as
the leading transport & logistics company in Australia, we ensure that
we hire people that are qualified, hardworking, creative, customer
centric to build an Enterprise that will benefit all the stake holders
(the owners, workforce, and customers).
Profit-sharing arrangement will be made available to all our senior
management staff based on performance for a 3 year period.

Roles and Responsibilities in TALL
Below are the roles required to be manned in the organizational
development process;
 Admin and HR Manager
 Freight Packing and Logistics Manager
 Marketing and Sales Executive (Business Developer)
 Accountant
 Material Handlers / Yard Spotters / Forklifts Operators
 Customer Services Executive / Front Desk Officer
Each has a function to perform as duties would be delegated as
follows;
 Admin and HR Manager
a. Oversee the smooth running of HR and administrative tasks
for the organization
b. Designs job descriptions with KPI to drive performance
management for clients
c. Review the effectiveness of HR Policies, Procedures and
Processes with key stakeholders
d. Defines job positions for recruitment and managing
interviewing process
e. Carries out staff induction for new team members

f. Responsible for training, evaluation and assessment of
employees
g. Responsible for arranging travel, meetings and appointments
h. Oversees the smooth running of the daily office activities
 Marketing and Sales Executives
a. Identifies and reaches out to new clients, and business
opportunities.
b. Identifies development opportunities; follows up on
development leads and contacts;
c. Writes winning proposal documents, negotiate fees and rates
in line with organizations’ policy
d. Responsible for handling business research, market surveys
and feasibility studies for clients
e. Responsible for supervising implementation, advocate for the
customer’s needs, and communicate with clients
f. Develops, executes and evaluates new plans for expanding
increase sales
 Accountant
a. Preparing financial reports, budgets, and financial statements
for the organization
b. Provides financial analyses, development budgets, and
accounting reports for managers

c. conducts market research to forecast trends and business
conditions.
d. Responsible for risks analysis.
e. Performs cash management, general ledger accounting, and
financial reporting for one or more properties.
f. Responsible for administering payrolls
g. Ensures compliance with taxation legislation
h. Handles all financial transactions for the company
i. Serves as internal auditor for the company
 Material Handlers / Yard Spotters / Forklift Operators
a. Responsible for handling packing goods for transportation
b. In charge of trade document preparation
c. Responsible for storing goods prior to and after freight
d. Responsible for handling packing services for motor carrier
and storage services
 Customer Service Officer
a. Ensures that all contacts with clients (e-mail, walk-In center,
SMS or phone) provides the client with a personalized
customer service experience of the highest level
b. Through interaction with clients on the phone, uses every

opportunity to build client’s interest in the company’s
products and services
c. Manages administrative duties assigned by the manager in an
effective and timely manner
d. Consistently stays abreast of any new information on the
organizations’ products and, promotional campaigns etc. to
ensure accurate and helpful information is supplied to clients
when they make enquiries
As the manager, compliance and committment would be ensured by
improved effectiveness by recruiting, selecting, orienting, training,
coaching, counseling, and disciplining smart hands; communicating
values, strategies, and objectives; ensuring accountabilities
procedures; planning, monitoring, and appraising job results on
monthly basis; developing incentives.
Areas of Improvement
Maintenance of vehicles is outsourced to service providers on
contracts to minimize overhead cost. Subsequently as we break even,
we would assemble an in-house maintenance team.
Change Management
A structured approach will be taken in transitioning individuals when

the need for change has been identified. In managing change, the
process will involve the following steps:
1. Create a sense of urgency
2. Establish a change management team
3. Create a vision for change
4. Communicate the vision
5. Remove obstacles
6. Create short-term wins
7. Build on the change
8. Anchor the changes in corporate culture
Communication approaches
Communication is essential for employee-employer relationship and
also in building an organizational culture that values employees and
supervisor-employee relations. Communication must be timely and
transparent, and it would occur throughout all levels of the
organization. Employees must have opportunities to communicate
with their managers and leaders on important workplace and work-
related issues, as well as amongst themselves.
IMPLEMENTATION

 Creating a positive environment for the participation in
Organization development process
Introduce sports/social events to build trust and relationships away
from workplaces.
Ensure staff are engaged with their respective roles, the vision and
plan.
Share, socialise and embed vision, mission, values with staff and
practices; discuss with staff and members ideas for how to become
“one organisation” via workshops, surveys and anecdotal sources9
 Collaborative approaches to problem solving through team
development and training activities
Tasks would be assigned to teams to encourage cooperation and
teamwork within a group and motivated to use the strengths of each
member to achieve their objectives.
Most activities for effective team building would focus on areas such
as problem solving, organizational development, and conflict
resolution; however, the development of leadership, interpersonal,
presentation, and other relevant skills can also be highlighted and
included.
 Conflict resolution procedures
Develop effective communication by Identifying suitable and
preferred communication methods through database being built, focus
groups, survey; make effective use of intranet, briefings, surveys and

conferences10
Recruit volunteers to focus groups to discuss how to improve
listening and appreciating diverse views, and encouraging a climate
of continuous development.
EVALUATION AND MAINTENANCE
Undertake a workforce review to ensure the capacity and capability of
all functions, including communications and other arrangements
reflect the on-going needs of the TALL.Undertake a skills audit of
technical support staff to identify extent of in-house talent and areas
needing development.
Review success of programmes in 2019/20and continue where
appropriate