Transport System for Frankfurt Airport: Operations and Information Management

This report analyzes the management of inventories and assets in the transport system of Frankfurt Airport. It discusses the key operations involved, failures in the delivery system, and the implementation of a lean approach to reduce failings. The report also includes a SWOT analysis of the airline industry and highlights the benefits of the transport system. The subject is Operations and Information Management, and the course code is not mentioned. The report is not affiliated with any college or university.

Running head: OPERATION AND INFORMATION MANAGEMENT
Transport system for Frankfurt Airport
Name of the Student:
Name of the University:

1OPERATION AND INFORMATION MANAGEMENT
Table of Contents
1.0 Introduction................................................................................................................................2
2.0 Management of inventories and assets within the production system.......................................2
3.0 Key operations involved in chosen production system.............................................................5
4.0 Failure of organization’s delivery system to align operational performance measures............7
5.0 Lean approach utilized in the production system to reduce failings.........................................8
6.0 Key findings on lean approach assistsselected production system............................................9
7.0 Conclusion...............................................................................................................................11
References......................................................................................................................................12

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1.0 Introduction
In this assignment, the selected production system is the transport system for the
Frankfurt Airport. This international airport is located in Frankfurt, one of the largest cities in
Germany. It is being operated by Fraport and serves as the main hub for Lufthansa includes of
Lufthansa CityLine and Lufthansa Cargo. In Germany, this airport is the busiest airport based on
passenger traffic. The airline industry is providingtransportation services to the passengers, and
also cargo therefore; the main production system for the airline industry is a transport system
(Frankfurt-airport.com 2017). The selected system is an enabler to achieve economic growth as
well as development.
The report is based on critically appraise the inventories and assets into the production
system. The key operations of the selected transport system are discussed with presenting a
logical operational flow. There is also an illustration of two points where the organization’s
delivery system may fail to align its operational performance measures.A lean approach is
utilized in the production system to reduce failings. Finally, the findings are analyzed to which
the lean approach would assist the production system with operational measures.
2.0 Management of inventories and assets within the production system
The paper discusses the development of the airline industry as a branch of the transport
system and highlights the system characteristics of the airline sector. The transport system has
grown into a major sector of the global economy. Frankfurt Airport is looking to reduce the
freight spend while maintaining the service levels. Implementation of a transport system means
the integration of dynamic order allocation in transportation planning processes. The order
allocation functionality is incorporated with automatic shipment planning (Bamfordand Forrester
2010). Due to Frankfurt Airport’s success with the transport system, it improves transportation
data to enhance freight management capabilities (Greasley 2013). The company has enhanced
their transportation platform so that they can offer order along with inventory management dealt
withservices. The company is improvingtheir transportation services by optimization across
inventory.

3OPERATION AND INFORMATION MANAGEMENT
The transport system manages the inventory and assets of the selected organization by an
implementation of a warehouse management system which can track product to lot level and
permits accurate sequencing. The company move to vendor managed inventory model by the
development of warehousing relations with the suppliers. With the transport system, the
company can reduce freight expenses as the system can provide savings by analytics along with
optimization (Johnston and Clark 2008). It also tracks deliveries in real time by viewing the
pilots along with shipments. It provides to create effective route schedule by providing the pilots
with effective routes. The system provides improved passenger service levels with an ability to
monitor on-time performance. An online portal is provided where the customers can see where
the shipments are along with informing the passengers. Therefore, the transport system provides
increased customer services as they have the ability to access shipment and information of
freight when required. With a constant flow of both incoming along with outgoing inventory, the
warehouse is required as part of logistics processes. It creates a record of orders along with track
where it is located in the warehouse and in transit (Mardaniet al. 2016). Finally, the transport
system of Frankfurt Airport increases the efficiency of a supply chain as it has the ability to track
the pilots, inventory and airline processes which allow the company to increase its productivity
and provide savings to the users.
LinepersonnelOperationsSub-contractorsMaintenanceSalesandmarketingReservationsandticketingStaffpersonnel

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Figure 1: Functional chart of the airline and relationship among
the business functions
(Source: Mardaniet al. 2016, pp-379)
The above figure shows the functions of the airline industry which are managed through
the use of the transport system. The system can improve operations, drive the business, provide
better services to the customers and manage the inventory and assets (Belobaba, Odoniand
Barnhart 2015). It assists the company to move freight from origin to destinations properly
moreover cost effectively. Therefore, by an implementation of a transport system in the airline
industry, the company can gain more productivity and achieve profitability so that it can gain a
value to their business in Germany. Using the SWOT analysis, the strategic decisions are to be
analyzed for the airline industry such as the following.
The strong areas of Frankfurt Airport in managing the inventories and assets in their
transport system are:
Strength of service:The company increased its propensity to fly which has provided
immense growth into the industry.
Low-cost service:The airline services bring an opportunity to fly at a low cost than their
competitors.
Deal with advanced technology: From the fuel-efficient transport to advanced as well as
an automated process, the technological advancement makes the industry a faster-growing
industry.
The weak areas of Frankfurt Airport are:
Lack of IT infrastructure:The government of Germany is trying best to build a proper IT
infrastructure for airports, even there is a lack of technical experts those can structure the airport.
Expensive flight tickets: The airline company is providing with cheap offers, even the
flight tickets are expensive as well as required pricy disbursements.
The opportunities areas are:

6OPERATION AND INFORMATION MANAGEMENT
Technological advancement:The airline industry is facilitating some technical services
such as automated ground processes, and fuel-efficient aircraft and others.
Increase revenue: The in-flight customer’s services are increasing, and value-added
products have raised the revenue as the customers are paying discretely.
The threats areas are:
Economic downturn: The economic slump provides an effect on the growth of the
company as it will disturb leisure travel and business travel.
Increase in the cost of fuel:As the fuel-efficient airlines are emerging, the airlines are
based on fuel. When there is an increase in cost, it will make flights expensive (Holloway 2017).
3.0 Key operations involved in chosen production system
The transport system is processing to achieve the required business functions and
operations. The system helps the company to gain economic health along with a quality of life.
The management of transport operations is being comprised of tracking as well as managing the
aspect of maintenance of airline, fuel costing, routing, mapping, and air-to-ground
communication, handling of cargo, selection of carrier and management of accounts (Slack,
Brandon-Jones and Johnston 2013). The transport operations are encompassed aspects of the
logistics chain and at heart of service enterprise. Air transportation is important components into
the transport system. The benefits of the lean approach are that it is used of less building space,
suppliers required to meet with inventory demands from the buyers.Lean approach is based on
effective customer relations as they are involved meeting with the requirements of loyal
customers on a scheduled basis. It is easier to customize the products and production processes
when to select buyers (Greasley 2013). Following are detailed of key transport operationswhich
are used to create a competitive strategy into air transport and development of information
system such as:
Tracking and managing the aspect of maintenance of airline: The transport system can
track the route of the pilot and ensure a safe as well as correct functioning through the flight. The

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aircraft maintenance is periodic inspections which are done in aircraft after a certain amount of
time. The airline industry performs a continuous inspection program (Bazargan 2016).
Fuel costing: It is one of the biggest expenses for the airline industry. On average,
Frankfurt Airport accounts for 29% of fuel costs of operating expenses and 27% of the airline
industry revenue. The industry is benefited from the decline of oil and fuel prices (Kleymann and
Seristo 2017).
Routing and mapping: The transport system can create animated and interactive route
maps of the flights showing the destinations of flights to the passengers so that they can know
the exact time required to reach the destination. The passenger can add icons, texts on top of the
map and then connect them with the lines. Each of the icons is clickable and contained
information inside (Kleymann and Seristo 2017).
Air-to-ground communication:This communication channel is done by means of which
people in the ground,as well as airborne vehicles, are communicated with each other. The staffs
on the ground communicate with the pilots in the air. The ground controls the use of visual aids
for providing signals to the pilots in the air (Wensveen 2018). There are also portable radios
which are to be placed in the flight so that the pilots can able to communicate back to the ground.
The flights are outfitted with a new radio, internet, and video capabilities along with GPS
systems.
Handling of cargo:The handling agent can table of the air cargo at the airport to as well
as from the aircraft. It is based on the kind of goods, destination, and delivery type (Ford,
Paparoidamis and Chumpitaz 2015).
Selection of carrier: Selection of the right carrier is required to get satisfied services
from the airline company. The system helps the passenger to select the carrier by providing user-
friendly web-enabled tracking tools. This system provides with proper status messages of the
worldwide shipping data in real time (Williams 2017). Booking, as well as documentation, are
electronics which will facilitate worldwide shipping processes.

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4.0 Failure of organization’s delivery system to align operational performance
measures
The delivery system of the airline system sometimes failed which provides a huge effect
on the operational performance measures. The air transport system is one of the delivery systems
for the passenger as it moves the passengers from one place to another. The first point is a failure
in the flight plan system causes widespread delays into the time of flights (Pattonet al. 2011).
The computerized system for the loading flight plans is failed, which may cause widespread
traffic delays of 90 minutes, as well as there, are cancellations of the flights. The second point is
that the failure means that the automated system at regional facilities is not processing
information to the pilot present in the flight. The result is that it causes delays as the flight
personnel is not forced to input flight information manually (Stevenson 2009). This type of
failure is attributed to software configuration problems into the airline infrastructure. The
disadvantages of the lean approach are that it is based heavily on the suppliers as those can
provide products for manufacturing processes. The problems are related to airline delays, quality
errors on part of suppliers and others. The vendors are not able to supply parts and products on a
strict schedule. Implementation of the lean approach requires higher cost as a training of
employees is required in this case. The purchase of machinery for the airline is increasing
efficiency, and the cost of a changeover (Helmreich and Merritt 2017).The flight delay is a
service operation failure which provides an effect on the satisfaction level of travellers.
The level of customer satisfaction is low for the service failures and the customers are
blaming the service providers for the delivery system failure. The airline cost structure increases
in cost along with a decrease in demand. The failures can provide a negative impact on the
increase in oil price, drop in growth of GDP, political uncertainty and also natural disasters. The
airline’s industry becomes safer and efficient with more profitable with the management team
(Slack, Chambers and Johnson 2007). The problems that are affecting the airline industry are not
gone away. In fact, it is becoming more complex. Sometimes, the internal and external
operations of the airline industry are affecting operational performance. The main concept of any
airline industry is the satisfaction of the customers. The goal of the company is to achieve a
higher level of customer satisfaction and enhance relations with the customers. The loyal

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customers are a profitable group for the airline industry those are used of that particular airline
for traveling purposes.In order to avoid dissatisfaction and keep the customers satisfied, the
service providers are getting second chance to improve the organizational performance is service
recovery (Shaw 2016). It is required for the service providers that they should employ effective
service recovery strategies to alter consequences of the system failures. Due to failures, it
provides a huge effect on the performance and therefore the passengers are not wished to use
their airline services. It reduces the profitability and the company should face a huge operational
loss. When it comes to operating properly, then the industries are directly impacting customers
such as aviation. A delayed flight is caused problems when the passengers are tried to make the
connecting flights.
5.0 Lean approach utilized in the production system to reduce failings
The airline industry is facing problems in their airline operations and therefore the
company is going to implement a lean approach to reduce failings into the business operations.
The lean approach is defined as rapid in addition to the smooth flow of the goods and
information, reduction of the wastes from the business. Into the airline industry, long lead time,
as well as higher inventory levels, are required for the global supply chain. The global supply
chains are long, sales forecasting are accurate as well as managers are content with delays. The
lean approach is used to reduce and eliminate the waste and ensure on time that the failures are
mitigated (Odoni 2015). The capacity of air travel is growing immensely along with competition.
The lean approach is focused on cutting out the waste in the process. Six-sigma is focused on the
elimination of defects in existing processes and designed as possible. The goal of this lean
approach is the elimination of variation, append flexibility along with putting the systems that
can exploit the employ of human talents (O’Connell 2018).It provides the organization with
more control over the quality of the final product and service.
The airline industry is involved with the lean approach with the addition of issue of
safety; the airline industry is aimed to improve the satisfaction of passenger. The operational
failure areas are delayed flights, missed connections, longer layovers, lost of luggage in addition
to canceled flights (Ford, Paparoidamis and Chumpitaz 2015). The weather is one of the issues
beyond the operation failures of airline. Most of those issues are being reduced and eliminated by

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applying of lean six sigma approach. Following are the steps of the lean approach which are used
to reduce the operational failure such as:
Collection of data: It is the first step of lean methods to gather data on existing operation
of the airline industry to determine areas which require improvement as well as identify the
wasteful process steps. Monitoring of the passenger traffic flow, the total number of delays,
cancellation of flights, instances of the lost luggage are the operational issues, while the airline
leaders can obtain straight feedback from the passengers through survey and provide the
information that they are required on what works and does not work (Belobaba, Odoniand
Barnhart 2015).
Delay in departure: The application of lean reduces in addition to eliminating the
duplications and delays by breaking the process into sub-processes, identification of details of
each business operations and time of each activity (Duran, Gurel and Akturk 2015).
Wastage of employee time: One of the wastes which are identified in lean is employee
time. The issue is related to determine the right level of staffs both into customer services and
maintenance. It leads to check the passengers, understaffed baggage and mechanics are tried to
find a part rather than work on the plane. The lean approach helps to improve the employee time
and quality of services(Odoni 2015).
6.0 Key findings on lean approach assistsselected production system
The airline industry is continued to face of competitive as well as cost reduction pressures
while the company is striving to make the industry safer. Due to an increase in the technical
reliability of the airline industry, a lean approach is used to make improvement in operational
performance measures. The lean methodology integrates quality with its existing management
processes which attain effectiveness in addition to reveal the safety performance in observance
with new aviation safety regulations (Helmreich and Merritt 2017).Following are three findings
to which the lean approach is assisted into the airline industry such as:
Improvement of inventory: The Frankfurt Airportis adopted of lean management
approach using just-in-time production which allows the company to reduce the inventory, get
better over the accurateness of catering services in the airline and raise of entire consistency of

11OPERATION AND INFORMATION MANAGEMENT
stocks (Chao and Li 2017). The company is adopted workflow practice where the employee is
responsible to stock drawers improves the quality of their stocking processes.
Low cost and fare: The lean approach helps to reduce the cost of running operations of
the airline and reduces fare for the customers. The lean practice is used to reduce the time that
the airline is on the ground (Burghouwt 2016). The crew can request the passengers to pick own
magazines as well as trash that do not reduce ground time but helps to reduce the cleaning
expenses. The lean strategy is used to diminish boarding time by calling the passengers that are
seated at various portions of the airline at various times at the time of boarding processes to get a
better entire efficiency of business processes. Frankfurt Airport has lowered the cost and
improved reliability of the airline services through this particular strategy. Therefore, among the
employees, there is a higher airline in addition to employee productivity (Kleymann and Seristo
2017).
Enhance the customer service: The lean approach is used to improve the customer
services, and then the airline company is included with the check-in system which would
increase by segmenting the passengers. Most of them are handled based on routine as well as rest
is by service agents (Stolzer 2017). This lean technique is allowed the company to match with
staffing with the arrival of passengers and monitoring varied processing time. It assists to
eliminate causes of slowdown as well as a set protocol to deal with uncontrollable events like
cancellations because of weather conditions.
Refine the baggage handling: The handling of baggage is an issue which is associated
with the airline company. Poor baggage handling is taking a lean management. The lean
strategies are used to reorder with the workflow of the baggage handling as well as reduce the
time which is required for bags to arrive at the luggage carousel. The airline industry is not
delivering baggage with higher reliability along with speed (Lawton 2017). Frankfurt Airport
improved baggage handling through utilization of lean six sigma strategy. As the plane is on
blocks, the cargo doors are being opened and bags are taken even before the passengers are
started to move. The limits of operation management and lean approach are that the airline
company has lack of proper IT system as lean processes are based on complex procedures like
Just-in-time. There is a limitation to set up an ERP system to enable planning and strategy
formulation (Johnston and Clark 2008). Therefore, it limits accurate monitoring of the system.

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7.0 Conclusion
It is concluded that the transport system of Frankfurt Airport is such that it provides
connectivity to national and international scale. It helps to generate trade, in addition, to create
employment opportunities. Into the airline industry, the operational failures are inventory issues,
low-cost fare, customer dissatisfaction, loss of the baggage and cost overrun. Those operational
failure issues provide a huge effect on the performance of a company which leads to loss of
productivity and revenue of the company. There should be proper tracking of airline route as it
provides to create effective route schedule by providing the pilots with effective routes. In order
to overcome with the system failures, the lean approach is used as a workflow with automated
alerts as well as notifications. It has robust search capabilities along with advanced reporting an
analytics. The lean approach is improving customer services. The business efficiency is the goal
of continuous process improvement efforts. It is involved with elimination that is not adding
value for the customers. It is focused on quality furthermore performance improvements.The
lean approach creates efficiencies into the airline industry. The airline improves its maintenance
programs, process related to ticketing in addition to airline design.

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