Career Viewpoint: Trends and Skills in Travel and Tourism Industry

Career Viewpoint

Table of Contents
INTRODUCTION...........................................................................................................................2
Analysis and Application.................................................................................................................2
Trends likely to set major impact on chosen profession or industry...........................................2
Evaluation........................................................................................................................................5
REFERNCES:..................................................................................................................................6
Books and Journals:.....................................................................................................................6
Online-.............................................................................................................................................6
Appendix-........................................................................................................................................7

INTRODUCTION
There is a high scope of professionalism in travel and tourism industry because this is the fastest
growing industry in UK. Hence, there is a good opportunity for new jobs in this industry
(Sofronov, 2018). The main practice of customers travel industry is to travel from destination to
destination for different purpose. There are various sector and companies in travel and tourism
industry such as transportation, car rental, railway and many others. Travel and tourism industry
generate 3.96 million jobs in UK in the year 2020 (Total contribution of travel and tourism to
employment in the United Kingdom from 2012 to 2020, 2021). The following report covers
trends likely to set major impact on chosen profession or industry and Skills, Knowledge as well
as experience required in the selected profession or industry. It also covers evaluation of a job
role within the selected industry.
Analysis and Application
Trends likely to set major impact on chosen profession or industry
There are various trends in travel and tourism industry which are mentioned below-
Safety and hygiene tourism trend- After COVID pandemic, hotels and restaurants seek
opportunity to gain more customers by focusing on maintaining the cleanliness of the hotel.
Today, most customers get attracted toward those hotels and restaurants which are clean. “First
impression is the last impressions”- this is the perfect example of tourism industry growth. Here,
customers analyse how hotels looks and what impression they receive by visiting the hotel at
first time.
Growth of contactless payments- Most of the businesses are turning toward digitally and allow
contactless payment options for their customers such as paid by credit cards, through phones and
many others (Munasinghe, Gunawardhana and Ariyawansa, 2018). It helps to improve the speed
of check-ins and check-outs of customers because only few seconds will required to pay the bills.
Mobile bookings- It is another important trend in travel and tourism industry where most of the
customers book their rooms through mobile phones by using the website or mobile a application
of respective hotels. Hotels also allow discounts for their online booking to motivate customers
to use online mode for bookings.
Voice search and voice control- Mobile assistants such as Siri, Bixby, Google Assistant and
many others are used to search through voice of the customer. In context of tourism industry, it is