Employability Skills Project

This project examines the importance of employability skills in the context of Travelodge Hotel, a leading travel and tourism service provider. It analyzes key skills such as communication, time management, problem-solving, and teamwork, and their impact on individual and organizational performance. The project also includes a case study demonstrating the application of these skills in a real-world scenario.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop set of own responsibilities and performance as product and service manager at
Travelodge...................................................................................................................................1
P1.2 Evaluate your effectiveness for defined performance objectives........................................3
P1.3 Give suitable recommendations for improvement...............................................................4
P1.4 How motivational techniques can be used to improve quality of performance..................5
TASK 2............................................................................................................................................7
2.1 Develop solutions for at least two work place based problems.............................................7
2.2 Letter to senior management and memo to staff members to communicate in various styles
at different levels..........................................................................................................................8
2.3 Evaluate suitable time management strategies with work-based experience of a line
manager at Travelodge Hotel.....................................................................................................10
TASK 3..........................................................................................................................................11
3.1 Define various job role and their importance in a team to achieve shared goal..................11
3.2 Analyse team dynamics.......................................................................................................12
3.3 Alternative ways to complete task and achieve team goals. ...............................................13
TASK 4..........................................................................................................................................14
4.1 Evaluation on tools and methods to develop solutions to problems. ..................................14
4.2 Develop a strategy for resolving a problem of workforce turnover.....................................14
4.3 Explain potential impact on the business of implementing the strategy to avoid employee
turnaround..................................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES .............................................................................................................................17

INTRODUCTION
Employability Skills are the traits and qualities that are possessed by an individual which
helps it to carry out their business operations and activities within organisation. The effective
handling of employability skills or qualities will not only encourage an organisation to have a
sustainable growth but also to improve their personal skill set and qualities which are been taken
in context by the firm. Especially, in the travel and tourism sector, it plays a very important role
to improve chances of getting employed and meet customers needs or demands. For the present
report, Travelodge is been selected. It is a travel and tourism service provider enterprise that
operates in UK.
The report will cover the proper assessment of business operations along with roles and
responsibilities as a product and service manager within the selected firm. Also, the challenges
prevailing and effective recommendations to meet them are taken in consideration by a firm.
Effective solutions to various work based problems and communication styles with proper time
management strategies are been analysed and evaluated, the role playing within a team and its
dynamics are evaluated with alternate goal achievement measures are analysed with details of
different tools and methods of solution development with labour turnover and potential impact of
strategy on both financial and non financial impacts on business is evaluated.
TASK 1
1.1 Develop set of own responsibilities and performance as product and service manager at
Travelodge
Suitable roles, responsibilities and performance objectives are been set within the firm,
which will guide me and set suitable employability skill development goals to improve or
enhance the quality of services. Personal responsibility can be termed as the set of roles and
duties that are to be fulfilled by an individual to sustain its employability skills within a firm. It is
very important as it increases the quality or skill sets that are been possessed by an employee or
me as a product and service manager in order to have a good employability within the firm
(Spence, and Hyams-Ssekasi, 2015). This will also help the other managers of firm to set its
performance objectives that improves the quality of services and thus, guides the organisation to
enhance the quality of services which are been taken within the firm.
As the product and service manager, I will have certain roles and responsibilities such as
managing the working staff in production and service department of Travelodge. I will also
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personally look after the proper assessment of product and service quality amnd their proper
delivering. The setting of my own responsibilities and performance objectives will improve high
qualities and will help in improving overall self as well as organisational performance within the
firm. Some major responsibilities that are taken within the consideration by the project manager
for proper management of his job role and functionalities setting up performance objectives are:
 Personal responsibility: The product or service manager at Travelodge will help in
setting up of vision and developing suitable strategies that will help the firm to improve
their operations related to organisation. For developing and launching a product, suitable
strategies are required.
 Direct and indirect relationship: Product manager will perform suitable market
research to identify the feasibility to the proposed product and services by Travelodge.
Will also improve the quality of services offered by the firm (Minocha and Tudor, 2017).
This will help in proper guiding of the employees and building a good relationship with
each other.
 Decision making: This is the most important responsibility related to launching of
product. All the success and generation of revenue is based on the proper management of
strategies and following its operations in much suitable way. It involves the effective
evaluation of different roles and responsibilities to improve ability to learn and develop
work role (Ayoubi, Alzarif and Khalifa, 2017).
This will help me as a manager or an individual to improve their performance and
enhance the quality of services for given job description within the enterprise. Managers will
fulfil its services and responsibilities in order to improve its performance objectives effectively.
It will help the firm to guide their workforce to carry out operations related to product
development within the selected travel and tourism service provider (Peet, 2016). It includes the
manager to develop and set proper goals and set initiatives behind the product. Some major
performance objectives are:
 Improving the objectives setting ability.
 Increasing communication with subordinates and sustain their rights and giving them
proper appraisal.
 Maintaining productivity of the firm by following ethical approaches.
 Enhancing effectiveness of the firm by following different employability legislations.
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Some set of personal responsibilities are that will be followed by me as product and
service manager are as follows:
Adaptability and flexibility: As a manager, I am required to be adaptable and flexible towards
different changes that takes place within an organisation. Then flexibility towards the changes
will help in improving my performance.
Decision making and career planning: As a manager, this quality is important as it will help in
carrying out the operations and other activities within the organisation.
Ability to learn and develop: as a manager, I have to improve my knowledge and skill sets on
regular basis in order to improve my and other's performance.
Following legal ethics and laws of employment: as a manager, I will follow all the
employment laws and legislations that will help in proper management of business operations
and actions.
Manage your own time: This will help me to carry out the productions and service development
related operations in the best possible manner. This will help in proper assessment of the time
constraints that are taken within the firm.
Communicating with staff: This will help me to identify the issues and develop their solution
with the help of proper interaction with the workers in department.
On the basis of this assessment, certain strengths and weaknesses are required to be
analysed. As a manager my strength is good communication skills and ability to learn whereas
the lack of proper time management program will impact my performance as a manager. This
can be effectively improved by proper guidance and training.
P1.2 Evaluate your effectiveness for defined performance objectives
As a manager at Travelodge, the performance objectives that are being set are required to
be effectively followed out in order to improve the quality of services and thus guides an
organisation to set up proper action plan which will improve the quality of services and thus will
lead an organisation to enhance level of performance of the organisation. Various objectives and
skills like suitable communication, time management, problem solving etc. that are been set will
help in improving the quality of services and products manufactured by the firm (Hanna and et.
al., 2015). The management of the organisation will look after proper assessment of the business
operations that will improve the quality of services and thus, lead the organisation to enhance
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performance of firm. The effectiveness of various performance objectives at Travelodge are as
follows:
Skills I am
confident, I
can do this
I can still
Improve
I need to
work on it
well
Time and Self-management
I know how to organize my time in order to meet all
the deadlines
X
I know exactly where to get Support in order to
complete difficult task
X
Problem Solving and critical thinking
I am able to find solution to for any problem X
I can consider the best alternative from range of
solution
X
Oral Communication
I am confident that I can contribute my suggestions
and ideas for group activities
X
I would be confident for giving presentation to others
in front of everyone
X
Written Communication Skills
I am confident that my written work or documentation
will have the least number of grammatical mistakes or
any other kind of errors.
X
I am able to product meaningful written notes form
presentations, lectures or meetings
X
Information literacy
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I can gather required information for variety of
sources such as books and make useful use of that
information for any purpose
X
Resilience
I have high capacity in order to overcome any
challenging situation or difficulties
X
Creativity
I am a creative person with constant efforts to bring
innovation in my allotted projects
X
Based on this measure, suitable measures can be followed that will help in suitable
rise in the effectiveness of operation performed by manager at Travelodge. In order to
improve my oral communication skills, I can opt for adopting seminars and workshops on
the improvement of my oral communication.
 Performance Appraisals: This will help in setting up of suitable strategies and action
plans which will guide an organization to lead the firm to enhance their performance in
much suitable way. This will help a firm to improve quality of services undertaken within
the firm. It will encourage the organization to improve performance of their work force
and guide work force to be loyal towards firm.
 Following employment legislation's: This will help the firm to sustain employee's
loyalty and determination towards enterprise. The following of employ ability law, anti
discrimination law and maintain the performance of organization within selected firm.
Other than this, it will help in developing a positive and supporting work environment
within the enterprise (Messum and et.al., 2016).
 Maintaining ethics (job roles and responsibilities, salary system): Different work
ethics are required to be followed out within the organization that will lead the firm to
enhance the quality of services that leads the firm to maintain the quality of services and
products manufactured by firm. It will also help in proper growth of learning ability of
firm. Maintaining effective job roles, responsibilities and appraisal or salary system will
improve their effectiveness to meet employ ability skill requirement within the firm.
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 Providing training and development opportunities: the management of business
operations and meeting needs and demands of customers will guide an organization to
enhance the quality of services and thus, will lead a firm to improve the quality of
services by improving managers and employees skill set to make suitable decision. As a
manager, I will look after proper imparting of training and development measures of
skills mentioned above by organizing effective training and development programs or
workshops and getting experts help over it.
Evaluating my own performance will help me to control my functionality and thus will
lead the organisation to have a good assessment of different operations and action plans for
enhancing the performance quality and services. It assists in evaluating my own scope of
improvement and enhance my performance.
P1.3 Give suitable recommendations for improvement
Proper recommendations for improvement can be taken within the management that will
guide an organization to enhance its performance. This will guide the individual to have proper
appraisal and growth measures within firm. Other than this, it will assist the management of
organization to lay certain growth measures which will be carried out within the firm. Some
major recommendations of self improvement and well as employee growth that will be taken by
me in relevance to my managerial roles are as follows:
 Increasing salary level and providing bonus: This will help the organization to sustain
their employees and maintain the qualities. Providing appropriate salary and giving
bonus on regular basis are few of the certain measures which are been taken in
consideration by selected firm. It helps in improving employee satisfaction level and
maintain its sustainability. For example, providing bonus to employees will help in
improving their loyalty towards Travelodge.
 Balancing strength and weakness: the management of firm is required to keep a
balance between strengths and weakness of employees which will help management of
organization to decide proper training and skill improvement approaches. The
identification of training needs will help an enterprise to meet functionality of
organization and thus, will lead the firm to improve the quality of services and products
manufactured by firm (Esa, Padi and Hassan, 2015). For instance, maintaining the
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strength and weakness will help in suitable performing of tasks and maintain
performance of hospitality firm.
 Management and assessment of objectives: Travelodge will look after effective
planning of various objectives, improving performance criteria of firm and thus will lead
the firm to carry out business activities and other operations within selected enterprise. It
includes the proper management of personal, production and judgmental data which will
improve the quality of services and thus will improve rating or effectiveness of the firm.
For example, setting and following of objectives will help in improving the quality of
services and finishing the tasks on time.
 Encourage the work force: Proper handling of these operations will guide the
management of firm to motivate its work force to maintain their proper policies and
action plans that will help in suitable management of business operations and thus, will
lead the organization to enhance quality of services by improving effectiveness and
efficiency of their employees. Following this recommendation will effectively enhance
the skill set of employees and guide therm to perform their job roles and responsibilities
effectively. For example, motivating the work force will help in improving quality of
products and services offered and will help in meeting the set goals of performance.
 Attaining different seminars and workshops: this will help in improving the quality of
oral communication skills and thus, will help me to improve my skill sets.
For example: In order to prevent the employee turnaround within the firm, I will interact
with them and will suggest proper solution to any sort of problem faced by them.
P1.4 How motivational techniques can be used to improve quality of performance
Motivation is the techniques that is undertaken within the organisation to encourage
employees and work force to meet their operational goals. It can be termed as the individual's
intensity or perception towards attaining other objectives. The amount of effort applied with
proper planning and strategy in the right direction can be termed as motivation. In order to
motivate or encourage the work force, Travelodge will look after different motivational theories
that will play a very important role in setting up of goals and achieving different objectives.
Some major motivational theories that are been taken are:
Maslow's Hierarchy of needs: It is the needs that re required to be fulfilled for motivation and
is looked after by selected firm. It includes psychological, safety, social and self actualisation
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needs that are required to fulfilled by an organisation to sustain its work force. It can be
explained as follows:
 Physiological needs: This are termed as basic needs of an employee or human being that
is required to fulfilled. It includes food, water, cloths shelter etc.
 Safety needs: This are the safety or security needs that are required to be placed within
the organisation that will help to motivate a person to perform its duties. It included the
physical, financial and social security.
 Love and belonging needs: every person or individual is required to be loved. The
friendship, love and sense of belongingness is a part of motivation that helps a person to
work and be part of a group.
 Esteem needs: this is need of respect or reputation that helps the firm to improve their
performance and it further precedes to self esteem needs.
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Illustration 1: Maslow's Hierarchy of needs
Source: McLeod, 2018

 Self actualization needs: It is a sense of self achievement and exploration of one's
talents, it is based on personal growth and development of an individual.
Advantages and disadvantages:
Advantage: It helps to identify the basic needs and requirements of the employees that will help
the organisation to have good employee satisfaction level.
Disadvantage: It will not provide the behavioural aspects of the individual employee.
Hertzberg's two factor theory: Also termed as the Motivation-Hygiene theory, it will
help in suitable management of satisfaction and dissatisfaction level of the employees or workers
at work place. It is been carried out within the firm to improve performance of organisation. It is
based on job role and the satisfaction or dissatisfaction caused due to it (Ismail and Mohammed,
2015).
Following of both theories of motivation will prove out to be beneficial for the firm.
Besides this, the rewards, appraisals and incentives that are provided by the management of
travel and tourism organisation to their employees will help in improving their operations. It will
help the work force to identify its full potential and improve quality of performance.
Advantages and disadvantages:
Advantage: It will help in identifying the behavioural aspects and nature of an individual
employee within the firm.
Disadvantage: The needs and basic requirements of an organisation is not clearly depicted
within the theory.
TASK 2
2.1 Develop solutions for at least two work place based problems
Problem solving at work is an approach of providing suitable solution to an issue or
limitation faced by a firm while operating. At a work place like Travelodge, various operations
and activities will be carried out that will play a very deep role in meeting the performance
requirements of the firm. However, there are certain work place problems or issues that can rise
at the work place and are required to be managed or resolved effectively within the travel and
tourism enterprise. Problem solving can be termed as the approach to have proper solutions to
some issue or problem at work place. Solution to some major conflicts or work based problems
are as follows:
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Interpersonal conflicts: this is the major problem that is required to be looked after by
organisation in order to sustain performance of organisation in much suitable and better way.
The indifferences among the workers at work place are required to looked after to improve
overall performance of organisation. Some major tools that can be undertaken within the firm for
its resolution are:
 Arrange various programs to improve employee interaction and understanding that will
help in enhancing the quality of services which will improve the quality of services. It
will assist in developing proper understanding and resolving any sort of conflicts at work
place (Williams., 2015).
 Improving communication can also turn out to be effective solution to business
operations and thus, guides the firm to improve quality of services that will improve
firm's performance.
Low motivation and job satisfaction: This is another work place issues which is required to be
looked after by the organisation. The low motivation level of employees at work place will
decrease their enthusiasm of services and thus will reduce the brand image and customer
satisfaction level. Solutions or tools that can be taken for its better management are:
 Train and improve skill set in order to improve their skill set and confidence level. Other
than this, it will increase loyalty and trust level of employees towards the firm. It will also
improve job satisfaction among employees at work place (Rowe and Zegwaard, 2017).
 Hear the needs and requirements of employees. It will help management of Travelodge to
undertake suitable measures which are taken in context by the firm to maintain its
performance and meet the needs of customer's and employee's.
2.2 Letter to senior management and memo to staff members to communicate in various styles at
different levels
Letter
To,
Senior management,Travelodge Hotel,
London, UK.
Subject: Conflict resolution and job satisfaction related communication issues at workplace
Respected Sir,
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This is to inform you that recently I carried out a meeting of the staff of our hotel to provide
them with proper training to improve their performance. However, recently I found that the
conflict resolution and job satisfaction measures which were talked upon were not well
communicated.
Communication at work place is important to induce proper understanding and learning among
the employees and management to have a good performance and reduce conflicts.
Communication within an organisation using various styles and at different levels is important
for carrying out the business operations in much effective way. As per Mehrabian's Model of
communication, within an organisation, the communicator and receiver is required to have clear
understanding for the words and their meaning which is been communicated (Demaria,
Hodgson, and Czech, 2018). Different methods of communication includes e mails, memos,
notices and verbal or non verbal communication. Besides this, other factors as voice and body
language is been taken for purpose of interpersonal communication at workplace. Different
styles like aggressive, passive and assertive can be applied, looking after the level of
management and person to be communicated. This will play a very important part in handling
the conflicts at workplace and maintaining the job satisfaction of employees.
In order to deal with these issues related to maintain job satisfactions and reduce conflicts at
workplace, certain measures are taken in consideration such as:
 Incorporation of proper ICT tools as an effective medium of communication along with
effective socialisation skill.
 Formal and informal communication from the end colleagues that will help in proper
assessment of the work efficiency.
 Applying positive and clear body language and communication language in order to
improve the efficiency of the organisation in much suitable way.
 Enhancing the interpersonal skills and removing any sort of conflict using assertive and
proper negotiation skills at the work place that will help in proper management of
business operations.
Hopefully looking after the implementation and looking after of these measures guided by you
Yours Sincerely
Manager
Travelodge Hotel
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Memo
To: All Staff, Travelodge Hotel
From: Manager, Travelodge Hotel
CC: Senior management
Date: 10/ 01/ 2019
Subject: Conflict resolution and job satisfaction related communication issues at workplace
This is to inform you that recent meeting of the staff of our hotel to provide them with proper
training to improve job satisfaction and conflict resolution have found that the training measures
which were talked upon were not well communicated. In order to maintain the proper
communication for training purpose, certain measures are taken such as:
 Incorporation of proper ICT tools as an effective medium of communication.
 Formal and informal communication from the end colleagues that will help in proper
assessment of the work efficiency.
 Applying positive and clear body language and communication language in order to
improve the efficiency of the organisation in much suitable way.
 Enhancing the interpersonal skills and removing any sort of conflict at the work place
that helps in proper management of business operations.
2.3 Evaluate suitable time management strategies with work-based experience of a line manager
at Travelodge Hotel
Definition: Time management is an approach to maintain the work processes in a fixed
time frame. For a manager, time management will help in proper assessment of the operations
which will help in proper assessment of the operations within the selected firm. Different time
management operations and action plans are been taken within the firm that will help in proper
assessment of business operations. Besides this, the time management is important as a
employability skill to provide suitable services and action plans by a line manager to customers
or clients. Some major time management approaches which are taken by the line manager to
improve operational capacity of organisation are as follows:
 Setting up the Workload: This approach is very important in order to manage the excess
of customers within the firm (Yang, Cheung, and Fang, 2015). As in a travel and tourism
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industry, the seasonality brings higher number of tourists and this managing them will be
a very important that will help in proper assessment of business operations and train
employees to meet the needs of their customer's on time.
 Setting objectives and appointments: This is an important approach and line manager
will look after the proper setting of objectives in form of proper action plans that will lead
organisation to meet needs and demands of their customers (Ito and Kawazoe, 2015). The
planning of operations will improve work efficiency of organisation in effective way.
Besides this, management of appointments will help in suitable communication and
interaction with employees and thus, will look after the proper planning of business
operations.
 Working constantly and planning rapidly: This will help in proper handling of the
work load and will reduce the impact of work load this will help in proper assessment of
business operations and thus will lead organisation to improve quality of services within
the firm. The erratic working may lead to the reduction in quality and thus will lead firm
to maintain the quality of services within Travelodge Hotel (Gill, 2018).
 Estimating time frame: The line manager will see through this practice as it will help to
set proper milestones and follow them in order to maintain the quality of operations and
thus will guide the operations of organisation to maintain the quality of services and
supplying the goods on time.
Various time management tools like time management quadrant can be used.
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Quadrant 1: This involves the tasks which are urgent and important. Thus, they make the
highest priorities.
Quadrant 2: Involves important but not urgent tasks and can be managed by manager.
Quadrant 3: It includes urgent but not important tasks. This can be time wastage and can be
delayed.
Quadrant 4: Neither urgent nor important and hence can be avoided by the manager at
Travelodge.
TASK 3
3.1 Define various job role and their importance in a team to achieve shared goal
A team is the group of suitable group of individuals with similar mindset or goals and
objectives. It is important to work in a team as it helps in achieving the objectioves and
operational goals of the organisation in an effective way. As per the Belbin's team role theory,
there are about 9 roles that will help in proper assessment of a team role and thus, will lead the
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Illustration 2: Time management quadrant
Source: Time Management Matrix, 2019

team or a group within an organisation to perform their job role effectively. Some major job
roles with their advantages and disadvantages are:
 Resource investigator: Their role is to find new ideas and resources to perform and have
a good growth of a firm like Travelodge Hotel. Their inquisitive nature and superficial
research skills are their core strength however the major drawback is that they are too
optimistic and looses interest very easily.
 Team worker: they identify the work and complete it as a part of a team. The major
strength is that they are cooperative and good listener but the biggest disadvantage is that
they avoid any sort of confrontation (The Nine Belbin Team Roles, 2019).
 Coordinator: They set team objectives and delegate suitable job roles as a team member.
Their strength is that they are confident and set proper goals but can be termed as
manipulative and make to do their share of work.
 Plant: They are problem solver within a team. They are creative and idea generate but
are too incidental and are usually occupied (Dowling, Rose and O'Shea, 2015).
 Monitor evaluator: They provide the logical thinking to team and makes impartial
judgements. They are sober and analyse all the available ideas. However, they sometimes
get over critical and lack motivation.
 Specialist: They have an in depth knowledge of a key area. They are single minded and
determined but have very narrow contribution .
 Shaper: They look after that team keeps moving and doesn't loose focus. They provide
the courage to overcome the challenges or restriction but may offend people with their
behaviour.
 Implementer: they look after the implementation of strategy and has quality to change
ideas to work however they lack flexibility and response to opportunity.
 Completer/finisher: they finalise the task and removes errors. They are anxious for
quality and loves perfection however they worry a lot.
All these roles work as a team to achieve the shares goals and thus will guide the
organisation to improve the performance level of the firm. All they can work together to improve
the overall performance and thus will lead the organisation to enhance the quality of services or
products offered by the firm. They will interact and collaborate with each other to achieve shared
goals.
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3.2 Analyse team dynamics
Team dynamics can be termed as the suitable practice of developing relation between
various team mates. It is a psychological force to direct team performance. It helps to decide how
a team works and operates. There are various types of teams within an organisation like self
managed teams, problem solving teams and cross functional teams. For a suitable team
development, Tuckmen's team development strategies can be carried out. Tuckmen's team
development model will be taken in the consideration that will help in proper assessment of
business activities and plan the strategies of the organisation in much suitable manner. The team
development stages like forming, storming norming, performing and adjourning will guide the
proper assessment of the business operations and thus, will guide the organisation to enhance the
quality of services offered by Travelodge hotel.
Forming: the team members are gathered and team is formed.
Storming: The ideas and objectives are discussed and roles are been assigned. Conflict may
occur at this stage.
Norming: In these stage, proper conflict resolution measures are undertaken.
Performing: At this stage, the tasks are executed and roles are done.
Adjourning: once the tasks are been executed, at this stage, the team is been dissolved.
It helps the firm to control their operations and will lead their operations in much suitable
way. This will help in guiding the operations in much effective way (Team Dynamics, 2019). It
will help selected firm to develop a strong and effective team building and thus, will lead the
employees to perform operations of organisation with much efficiency. It includes the proper
assessment and managing the skills and knowledge of each team members that will help in the
proper assessment of the business operations and thus will lead the organisation to enhance the
quality of performance at Travelodge. It also increases the communication process at the
operational level and make each team member as a major team player. This will also improve the
quality of services and thus, will help in meting the needs and demands of their organisation in
much effective way.
3.3 Alternative ways to complete task and achieve team goals.
Team is key to bring success to the enterprise. Thus, successful team can grow and
develop in terms of changing market conditions so it is helpful to determine the effectiveness of
16

team work (Simatele, 2015). Furthermore, there are following alternative to achieve team goals
as-
GRPI mode of team effectiveness- This is model that is inclusive of four pillars of mode as
goals, role, processes and interpersonal relationship.
 Goal- It is crucial to have clear objectives, intention with regards to individual and team
goals and it also combined with robust communication about the priorities and
expectation.
 Role- The entire team has needs to defined the team leads and distinct individuals
responsibilities.
 Processes- under this, it is essential to establish decision making and problem, solving
procedures with clear team process.
 Interpersonal relationship- The better team performance is based on frequent, honest
communication, engagement and better flexibility among team members (Messum and
et.al., 2016).
Katzenbach and smith team effectiveness model- This is term that defines the main objectives
of the team. It belongs to collective work process, personal growth and performance result. Thus,
it includes as-
 Commitment- Team members are dedicated to work they get engaged and aligned have
particular mission of the enterprise. Thus, teams are committed when they have goals.
 Skills- The member in team must have proper skill as to deal with problem solving,
technical and interpersonal skills to perform.
 Accountability- Team members should have mutual accountability and with the proper
accountability things can be conducted in well and effective manner.
Different measures are taken in consideration such as:
Action planning: This involves the practices to plan and decide proper action plan. It helps in
proper execution of operations but requires extensive researching.
Monitoring and feedback: this includes the assessment of different operations and providing
suitable feedbacks. It will help in identifying the risk and threat factors with showcasing of
scope of improvements.
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Coaching skills: this involves the suitable training measures to improve organisation's
performance. This will play a very crucial role in meeting the set goals and objectives of the
organisation.
TASK 4
4.1 Evaluation on tools and methods to develop solutions to problems.
Various problems such as interpersonal conflicts and low job satisfaction level among the
employees leading to employee turnover is the major issues or job related problems that will
influence the role of operations within the firm. Employee turnover is term that will be faced by
almost all business enterprise. At time when employees leave it becomes costly to the enterprise
too. Thus, there are five method to get overcome with the issue of employee turnover as-
 Hire the right people- By hiring the right employees for suitable job help to boost
Woking environment. The work needs to be given on the basis of their skills. If
employees do not get placed at right pace they cannot be happy and their behaviour
affects the working culture (Devambatla, and Nalla, 2015).
 Offer competitive pay- The employees to the enterprise must get the competitive pay.
So, employees must be capable of cover standard expenses like housing, food and
utilities.
 Give praise- the employees must feel encouraged and motivated so that they can able to
perform their best in the enterprise. This is helpful in order to create positive working
environment.
 Show the career path- By providing employees the projected career path allows giving
sense of direction and purpose so that long term profitability can be achieved (Suleman,
2016). The employee must be give training opportunities so that they can perform at their
best.
 Allow flexible work schedules- By providing flexible work schedules the employee can
perform their activity in the better manner.
4.2 Develop a strategy for resolving a problem of workforce turnover
Employee turnover and workforce resigning is a big issue that impacts the performance
of the firm. It impacts overall performance of an organisation and reduces productivity. This will
help the firm to improve the quality of services and operations that are taken within the
consideration by travel and tourism firm. There are many reasons of employee turnover and
18

managers at Travelodge hotel are required to handle these operations and action plans with much
efficiency. Turnover, whether being voluntary or non voluntary, is required to look after by
management in order to adopt suitable strategies for employee retention and sustaining
productivity of firm. Suitable strategy related for avoiding of employee turnaround are as
follows:
 Selecting right person for the right job: recruiting the skilled and willing candidate for
a job role will help in suitable job will help in proper assessment of business operations
and thus, will prove out to be beneficial for controlling the turnaround rate within
organisation (Tsitskari and et.al., 2017).
 Developing a positive environment: Developing a good and supportive work
environment will help the firm to carry out its operations and thus will lead the firm to
improve the quality of services and thus increase employee satisfaction level. It also
increases workers loyalty towards organisation.
4.3 Explain potential impact on the business of implementing the strategy to avoid employee
turnaround
The strategies like selecting right person for the job and developing a positive
environment will help in reducing employee turnaround. It will have both financial and non
financial implication which will help in meeting the organisational objectives. Thus, will help in
proper assessment of business operations and help in meeting the needs of customers.
Financial implications: selecting skilled and knowledgeable candidate for the job will reduce
the cost of training and will save resources and time of Travelodge Hotel. Besides this, it will
help in planning the possibilities of growth of the firm (Collet, Hine and du Plessis, 2015.).
Non financial implications: the effective implementation of these strategies will help in proper
assessment of business operations and will encourage organisation to improve overall
performance not only of themselves but also of the firm.
All these measures will play a vert deep and crucial part in the setting up of the job
related issues and thus, influence the performance of organisation to a greater extent.
CONCLUSION
On the basis of the evaluation carried out within the assignment, this can be said that the
employability skills are required to place out within the firm to maintain the employability and
effectiveness of firm. The assessment will lead the evaluation of role sand responsibilities of a
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manager with suitable management of the efficiency of a manger or employee. This will include
the adoption of the proper communication that will help in the effective development of a team
and resolving the conflicts at the work place. It will help in team building and thus will lead the
firm to enhance the team bonding an increase chances of employability. Other than this, the issue
of employee turnaround is been analysed and proper solution for their mitigation is been
presented.
20

REFERENCES
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Suleman, F., 2016. Employability skills of higher education graduates: Little consensus on a
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Online
The Nine Belbin Team Roles, 2019. [Online]. Available through:
<https://www.belbin.com/about/belbin-team-roles/>
Team Dynamics, 2019. [Online]. Available through:
<https://www.sqa.org.uk/e-learning/ProjMan03CD/page_15.htm>
McLeod, S., 2018. Maslow's Hierarchy of Needs. [Online]. Available through:
<https://www.simplypsychology.org/maslow.html>
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Appendix
PDP of manager to maintain problem solving operations are:
Skills needed to
be improved
Activities to improve skills Evidence Time
taken
Rating
Communication
skills
Attending workshops,
By training, through online videos and
by books and journals
Feedbacks by
peers, fellow
employees
and
subordinates
6 months 4/10
Negotiating skills Attending workshops,
By training
Able to solve
conflicts,
convincing
others
4 months 3/10
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