How UAE Government is Using Emerging Technologies to Improve the Efficiency of Government Operations?

This report discusses how the UAE government is using emerging technologies like artificial intelligence, Internet of Things, and drones to improve the efficiency of government operations. It highlights the advantages of e-governance and the use of these technologies in reducing corruption, increasing transparency, and minimizing expenses. The report also explores the applications of AI, IoT, and drones in the UAE government and their impact on public services.

Running head: UAE GOVERNMENT TO USE TECHNOLOGIES
How UAE Government is Using Emerging Technologies to Improve the Efficiency of
Government Operations?
Name of the Student
Name of the University
Author’s Note:

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UAE GOVERNMENT TO USE TECHNOLOGIES
Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
E-Governance in UAE Government......................................................................................2
Use of Emerging Technologies in UAE Government............................................................5
Conclusion..................................................................................................................................8
References................................................................................................................................10

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Introduction
Emerging technologies are the technologies, which are being perceived as the
capability to change the status quo. It majorly involves a variety of several technologies like
the variety of several technologies like information technology, artificial intelligence or AI,
robotics, cognitive science, nanotechnology and many more (Sørensen & Torfing, 2016). The
following report outlines a brief discussion on the utilization of technologies for the UAE
government using technologies for the purpose of increasing the efficiencies. E-governance
or electronic governance can be stated as the proper application of ICT or information and
communications technology to deliver the government services, communicate with the
transactions, exchanging various information and even integrating several types of standalone
services and systems within government to government, government to business, government
to employees and government to citizens or even back office interactions and processes in the
complete government framework. This report will be providing details regarding the various
technologies that are used for efficiency improvement in UAE government.
Discussion
E-Governance in UAE Government
According to Kumar (2015), E governance or electronic governance is the proper
integration of ICT in each and every process with a core objective to enhance the ability of
that particular government for the purpose of addressing all types of needs of the generalized
public. The main purpose of this electronic governance is proper simplification of processes
for businesses, citizens and government at the local, state and national levels. It is the
utilization of electronic means for promoting good governance. This e governance even
connotes the subsequent deployment of IT within the government functions as well as
processes for causing simplified, moral, transparent and accountable governance (Ljungholm,

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2015). Electronic governance involves proper delivery and access of several government
services, communication in the most efficient manner and information dissemination.
Rotchanakitumnuai (2013) stated that, UAE government has been maintaining their
operations and services in the most efficient manner from start of their work and hence for
involving more advancements and effectiveness, they have involved emerging technologies
for making it e governance. There are various advantages of this e governance system in the
UAE government, which are as follows:
i) Reduction of Corruption: The first and the foremost advantage of UAE e
governance is the reduction of corruption. Due to the presence of better technology
orientation in government services, lesser chance of corruption is present. For this type of
reduction of corruption, UAE government has become more efficient and thus such issues are
resolved majorly (Banerjee et al., 2014). With the involvement of emerging technologies like
artificial intelligence and Internet of Things or IoT, the government of UAE got the chance to
make their systems even better than the rest. This helped them in identifying the corrupted
officers and detect corruption in a better manner.
ii) Higher Transparency: As per Janssen and Estevez (2013), the next important and
significant advantage of the e governance of UAE government is its higher and better
transparency. Hence, it becomes easier for the government people and other citizens to
understand the major operations of government and how these operations are being executed.
With the help of Internet of Things technology, UAE government was able to maintain higher
transparency and hence raising quality and coverage of services and information that are
being provided to the citizens.
iii) Increment of Convenience: The proper increase of convenience is the third
important and significant benefit of UAE government e governance. Due to this type of

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higher convenience, it becomes extremely easy for the government or citizens to improve
their experiences and they are happier with the services or operations of the government (Al
Athmay, 2013). This type of convenience is hence responsible for reducing the subsequent
issues and problems majorly.
iv) Growth in the GDP: Due to the presence and involvement of electronic
governance, there had been a constant growth in the GDP or gross domestic product of the
UAE. This type of growth in the economy was extremely important for overall growth of this
country. The economy growth is the increment within inflation adjusted market values of
goods and services that are being produced by the economy on time (Misuraca & Viscusi,
2014). It is then properly measured as the respective percent rate of increment in the real
GDP or real gross domestic product. More than 0.8% annual change was observed in GDP in
the year of 2017 in UAE.
v) Direct Participation of the Constituents: Another vital and noteworthy advantage
of e governance in UAE government is the direct participation of each and every constituent.
Due to this type of direct participation of the constituents, it becomes quite easier for the
government people and citizens to reduce the complexity of constituent participation. This
type of direct participation even makes the entire system extremely easy and thus e
governance has been much effective.
vi) Minimization of Overall Expenses: The sixth important and significant benefit of
electronic governance in the UAE government is the proper minimization of the total costs.
This is mainly because the entire system has been changed to technologically from manually
(Rothstein, Borraz & Huber, 2013). The mistakes and errors are lowered and hence energy
costs are reduced to a major level without much complexities. Productivity is being

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monitored in a better manner and outsourcing is allowed. The UAE government people and
citizens have been extremely benefitted from this type of advantage.
vii) Expansion in Reach of the Government: It is yet another significant and
important for the UAE government. The proper expansion in the reach of the government has
allowed them to reduce the complexities majorly and thus this type of advantage was
responsible for bringing some of the core and significant changes in the government of UAE.
Due to this type of advantage, it was mandatory for them to reduce the complexities and
make the system much easier and efficient.
Use of Emerging Technologies in UAE Government
According to Van Essen, Engelen and Carney (2013), the use of emerging
technologies in the UAE government has provided them with several major advantages to
make the government services extremely advanced and significant in comparison to others.
They have maintained e governance services with emerging technologies so that there is
absolutely no issue with the technological advancements. The emerging technologies are the
significant technical innovations that solely represent progressive development to gain
competitive advantages and the converging technologies significantly represent the
previously distinctive areas that have strong interlink with goals and objectives.
Economic viabilities of various converging technologies and emerging technologies
are being checked properly and hence it becomes easier to effectively manage the entire
governmental services without much complexity (Roy & Karforma, 2013). These
technologies are then featured by the relatively faster growth, coherence, proper impact and
ambiguity. Moreover, the emerging technology even could be defined as the technology that
is observed in respect to the composition of interaction patterns, institutions and actors for
evolving towards the similar objectives. Due to the technological convergences, various

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resources are also shared and then interacted with one another for creation of new
efficiencies.
UAE government had been using several types of emerging technologies like drones,
artificial intelligence and Internet of Things (Padmapriya, 2013). They have combined with
the organizational changes or new skills for the core purpose of improving public services as
well as democratic processes and strengthening public support. However, this electronic
government has no provision for the ICT governance and it needs a proper increase in policy
making and regulation capabilities. Thus, the social stakeholders get the core opportunity to
use the technologies for both governing and getting governed. Beneficiary is being reached
by e governance and service needs are properly met. This UAE government would
automatically identify the significance to achieve the objective for maximizing overall
efficiency (Estevez & Janowski, 2013). They have used one way communication protocol for
establishing the identity of that particular end beneficiary. It is the subsequent challenge
within each and every citizen centric service.
The UAE government has been using AI in their business so that they could easily
detect the duplication under several services of e governance that would be helpful for the
government to save money and electronics. The utilization of artificial intelligence has the
major potential for ameliorating the existing structural inefficiencies to discharge the
governmental functionalities (Sharma, Bao & Peng, 2014). With the development of
respective AI driven solutions in governance, the capacity of infrastructure, finance and
technology is being increased and the gap of ethical and legal issues is being reduced to a
high level.
Artificial intelligence is the method to make any system, software and computer
controlled robot to think intelligently. The modernized machine capabilities are being usually

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classified as the artificial intelligence for proper inclusion of understanding the human speech
and effective simulations. With the cognitive intelligence, UAE government is able to
properly represent to the world and use learning based on the past experiences for informing
future decisions (Margulis, McKeon & Borras Jr, 2013). The human inspired artificial
intelligence comprises of elements from the cognitive and understanding and emotional
intelligence. Thus, they could easily take the decisions related to AI.
The next subsequent and significant type of emerging technology is the Internet of
Things or IoT. It is the specific network of devices like home appliances and vehicles, which
comprise of software, connectivity, electronics and sensor for allowing the things in
connecting, interacting as well as exchanging data (Soma, Termeer & Opdam, 2016). The
IoT also includes the extension of the Internet connectivity beyond the standardized devices
like tablets, smart phones, laptops and desktops to the range of traditionally non Internet
enabled physical devices or regular objects. Technology embedment has allowed them to
communicate as well as interact over the Internet and hence remote monitoring and
controlling is possible here.
The applications of these devices of Internet of Things are thus responsible for
maintenance of consumer, industrial and commercial spaces. Moreover, they have also
implemented smart home technologies for gaining long term benefits by including lighting,
heating as well as security systems. The automated home can be based on the hubs or
platforms, which are responsible for controlling the smart devices or appliances (Al Athmay,
2015). These smart home appliances are being used by the UAE governance and hence major
advantages and features. Unauthorized entries are subsequently stopped with this type of
Internet of Things applications. The smart home technologies were being applied within a
specific method so that users could get more efficiency and quality of operations.

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UAE has improved the usage of IoT enabled devices and solutions for the public
services with the core objective of accomplishing the vision of digital government, which
involves financial inclusion, wide spread adoption of the e governance services within
platforms and even digital literacy. The key services to citizens like security, transportation,
public safety, health care and education are also provided by the UAE government with
Internet of Things appliances. It helps every government people to deliver several services on
real time as well as situation specified conditions.
The third distinctive type of emerging technology that is being used by UAE
government for improving efficiency is drones. They are being using drones for their
government operations and processes. These drones are flying robots, which could be
remotely controlled and fly autonomously via software managed flight plans with the
embedded systems, by undertaking the on board GPS and sensors (Do & Hussain, 2013).
UAE is using wider range of civil role that is ranging from the rescue and search, fire
fighting, weather monitoring, drone based photography, personal drones, traffic monitoring
and many more. UAE has been using drone technology for the military, although being
extremely unreliable and costly.
The military utilization of drones are hence expanded for playing the core roles to
drop the leaflets and then acting as the spying decoys. They have hence obtained several
major advantages by capturing images and videos of the threatening entity for undertaking
subsequent actions against those detected entities and maintaining security (Sharma, Bao &
Peng, 2014). Apart from military, drones are also used in other sectors like security of
government buildings and thus gaining major advantages or benefits. The disaster response
and communication relay are also considered in this case. Hence, UAE government has
obtained these features and benefits and have improved efficiency from emerging
technologies.

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Conclusion
Therefore, from the above discussion, it can be concluded that e governance is the
most upgraded government that is made available to the citizens within the most convenient,
efficient and transparent manner. There are three target groups, which could be distinguished
in the governance concepts that are citizens, interest groups and government and there are no
distinctive boundaries. UAE government is one of the most advanced and efficient in respect
to the others. Better services are being delivered at extremely lower costs and increment in
the public sector efficiency, minimization of corruption and finally improvement of
accountability, responsiveness and transparency of that public sector. UAE government is
using several types of emerging technologies such as drones, artificial intelligence and
Internet of Things for making their government services much more effective and efficient
than any other government services and hence making them better than the rest. The above
report has clearly described about the utilization of emerging technologies by the UAE
government for improving their efficiency of the various government operations. Relevant
details regarding this type of uses are provided here.

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References
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