Change Management in Subway and Burger King

This report analyzes the impact of change on the business operations and strategies of Subway and Burger King restaurants. It examines internal and external drivers of change, including technological advancements, customer preferences, and competitive pressures. The report also explores techniques for minimizing the negative impact of change on organizational behavior, such as effective communication and employee support. Desklib provides past papers and solved assignments for students.

UNDERSTANDING AND LEADING CHANGE
Subway has adopted the digital transformation in order to
provide more convenience, personalisation, and options
through accessing the digital methods. Like introducing
NFC technology which enables company to be mobile
wallet ready, company launched a Facebook messenger bot
that assist the customers in order and pay for the product via
social media. It can be said that Subway has adopted
AAKAR model which facilitates the changes in company.
Whereas, Burger king restaurant partly relies on
technologies, the changes of the micro-environment of the
firm affects the operations of the Burger King. The company
should adopt the various automation in technologies in order
to improve its operational efficiency. Also, the company has
to change its business operations to adapt these technology
in order to improve the operational efficiency. The change in
customer diversity and their taste affects the operations of
the company. The business activities as higher health
consciousness threatens demands of Burger King Product.
P2. Evaluating different ways of internal and external drivers of
change that are affecting leadership, team and individual
behavior.
Organisational change can be defines as the process in
which a company changes its structure, operational strategies and
methods, adopting new technologies or its culture. Organisational
change is the important characteristics that must develop
adaptability to change in order to stay competitive in the business
world. Change is the constant and all business should cope up their
business strategies and operations in order to accept the business
environment changes. There some internal and external pressures or
factors that helps in shaping and creating changes in organisation.
These pressures or factors are commonly known as drivers of
change in organisation. These drivers leads to organisational
activities and operations which affects the leadership, team and
employee behaviour in organisation. The internal and external
drivers of change in organisation are:
Internal factors:
The internal environment is affected by the organization's management
policies and styles, systems, and procedures, as well as employee attitudes. The internal
business environment comprises of factors within the company boundaries which impact
the success and business operations. Unlike the external environment, the company can
control over these factors. It is essential to understand the important opportunities.
However, managing the strengths of internal operations can leads to achieve the business
objectives and goals.
The role of company leadership is an essential internal factor. The leadership
style and other management style impact organizational culture. Often, firms provide a
formal structure with its mission and vision statements. It can be said that change in the
existing management structure is also an important because of any mistake or deficiency.
Management structure is also important as there can be lack of coordination in different
departments, barriers in business communication. It is important for leaders to effectively
manage the employees change occurs.
P3. Evaluating the measures that can be taken to minimize the negative impact of change
in organizational behavior.
Change in organisation is very essential but people handle it in different ways.
Change in organisation is almost always difficult for employees. Because change is ever-
present and its negative effects cannot be avoided, many organizations continually focus
on change management as the path toward convincing their employees that while change
is inevitable, it is good. Resistance to change is perhaps one of the important problems a
manager encounters because it can take many shapes. Change thus results in resistance
quite frequently, negative reactions doom the success of the change program especially
when a manager is unable to handle it properly. Some of the techniques or measures to
Proper communication: One of the easiest techniques to overcome resistance to change is to communicate the
employee who resist it. In many cases, employee do not properly understand the change and hence become afraid of
its consequences and resist change. However, it can be said that it can be difficult for leaders or manager to
communicate to the employees as they lose their morale as they can be angry of not being part of the discussion about
the change.
Support the employees: Unless there's a strategic communication plan for effecting change throughout the
organization, and employees are provided the information they need to understand change, the employees can suffer
from low morale. Support may be facilitative and emotional. Managers sometimes deal with potential resistance by
being supportive. This includes listening, providing emotional support, providing training in new skills etc. However,
providing training will increase the cost for the company and will also be time consuming.
Change is costly: Change is important and will assist the business operations and activities to be efficient in order to
be more profitable. However, it can also be said that the employee will low morale will not give productive outcomes
which affects the company's performance. Along with this, changing the business operations will required cost which
will create financial burden on company.
CONCLUSION
By summing up the above report it can be concluded that a continuous change in business operations and
strategy is important to compete in the competitive business world. The report will concluded the different impact of
change that are faced by Subway and Burger King Restaurant’s operations and strategy. It can also be concluded that
the internal and external factors of change are prominent that affects the organisational behaviour.
REFERENCES
Benn, S., Edwards, M. and Williams, T., 2014. Organizational change for corporate sustainability. Routledge.
Bryson, J. M., 2018. Strategic planning for public and nonprofit organizations: A guide to strengthening and
sustaining organizational achievement. John Wiley & Sons.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for business, government and
civil society. Routledge.
INTRODUCTION
Understanding and leading a change in
organization is prominent to take successfully adopting
any change in business activities and its operations.
Change in inevitable, it is essential for the company to
keep changing its business activities in order to remain
competitive. The present report will help in understanding
the impact of change in business organization. Report will
explain and compare the impact of change on the business
operations and strategy of Subway and Burger King
Restaurants. The discussion will be done to evaluate the
impact of internal and external drivers of change on
organizational behavior.
P1. Comparing different organizational with the impact of change on
organizational strategy and operations.
In today's competitive business world, an organisation has to
cope with the changes occur in the industry. Adapting these changes will
help an organisation to remain competitive in the industry. However,
adapting a change will leads to affect its strategies and operations. These
change is essential in order to adjust company's operations in order to adjust
it according to the new market trend or any new technological advancement
in industry. There many factors of changes in business environment that
impact the changes in internal environment of business operations and its
strategy.
Most of the organisation are facing dynamic changing in
business environment. Organisational change can be referred as ant
alteration that take place in the business activity. The companies that learns
to deal and manage these change in organisation will thrive and flourished
in comparison to another companies that are fails to manage such changes.
The main external factors of business environment that leads to change in
business operations ad its strategy.
Taking an example of two food retail outlet Subway and Burger
King which operates in international level. With the fast pace
change in business environment of fast-food restaurant, both the
companies are facing changes in their internal organisational
operations and their strategy. The main factors of changes in
business environment in such fast-food franchises are, customers,
technology, social changes etc. These changes affects the business
activities and strategies of management.
The factors of changes that changes in business environment are:
Technological change: With the change in time, technological
advancement in the changing continuously in business environment.
All organisation irrespective of their operations are adapting the
change to cop[e up with the changes. These technological changes
are impact the day today operation of Subway and Burger King as
they needs to be responsive to adapt the advances in technologies.
External factors:
The external environment are those factors that occur outside of the
company that cause change inside organizations and are, for the
most part, beyond the control of the company. Customers,
competition, the economy, technology, political and social
conditions, and resources are common external factors that
influence the organization. Even though the external environment
occurs outside of an organization, it can have a significant
influence on its current operations, growth, and long-term
sustainability. Ignoring external forces can be a detrimental mistake
for managers to make. As such, it is imperative that managers
continually monitor and adapt to the external environment, working
to make proactive changes earlier, which can lead to a vastly
different outcome.
These external factors affects the leadership in organisation, as
leaders has to make new plan and strategies to successfully adopt
the change in organisation. For example if company is going the
adapt the technological advancement in its operational process
which will help in increasing the efficiency of the business
operations. But this change can increase the resistance of employee
as they may not be ready to adopt the change, it may affect their
regular working activities. Leaders should ensure that all
employees understand the need and reason for the change. Fully
address concerns to avoid problems. Identify work pattern changes
that may cause employee confusion and disorientation. Educate and
train employees on new systems and ensure they feel comfortable
and can perform well
Drivers of
organizational
change
Internal
External