Understanding and Leading Change

UNDERSTANDING
AND LEADING
CHANGE

Table of Contents
INTRODUCTION...........................................................................................................................5
TASK 1............................................................................................................................................5
P1 Compare different organisation where has been an impact of change on the strategy and
operation of business...................................................................................................................5
TASK 2............................................................................................................................................7
P2 Determine ways in which internal and external drivers of change can influence leadership,
team and individual behaviors within the company....................................................................7
P3 Determine measures which can be taken to reduce negative impact of change on
organisational behavior................................................................................................................9
TASK 3..........................................................................................................................................11
P4 Describe different barriers of change and how it can impact leadership and decision making
in a company..............................................................................................................................11
TASK 4..........................................................................................................................................12
P5 Implement different leadership approaches for dealing with change in organisation..........12
CONCLUSION..............................................................................................................................14
REFERENCES...............................................................................................15
Books and journals....................................................................................................................16

INTRODUCTION
Organisational strategy is a plan which helps the business in allocating resources which
can help in supporting infrastructure, production, marketing, inventory, and other business
activities. There are many drivers of change which can affect the operations and strategies of the
organisation, some of these responsible factors of change can be internal or external factors of
business environment. These responsible factors can create both positive and negative impact on
the regular operations and strategies of the business (Alam and et.al, 2015). Marks and Spencer
is a multinational retail company which offers wide variety of products. M&S is specialized in
selling clothes, home and food products under their label. The company was founded in 1884 in
Leeds, UK by Michael Marks and Tomas Spencer. The company offers wide variety of products
and services and also offers banking services under the label of M&S bank through which they
provide insurance and financial services in the market.
This project report highlights all necessary information which depicts the measure which
are taken by organisation to survive in this competitive business environment. The report is
based on the drivers of change in the organisation which can affect the business environment and
thus several measures are taken through which negative impact on the business can be measured
and minimized.
TASK 1
P1 Compare different organisation where has been an impact of change on the strategy and
operation of business
Organisational change is a responsible factor for bringing change within corporate
culture, people, procedures, infrastructure, technology, goods and services which are followed by
the company. Change in the organisation can create a positive as well as negative impact on the
strategy and operations of the business. Some of the examples of impact of successful change on
the strategy and operations of organisation are listed below:
Microsoft- It can be see you that Microsoft is one of the examples of change
management strategies which were successfully implemented in the organisation (Cosenz and
Noto, 2018). In the year, 2014 when Satya Nadella took over the control on the managerial

activities of Microsoft, he analyzed that different departments of the company are highly
competitive and have lack of communication which is also responsible for the competitive
rivalry in different departments of Microsoft. Therefore, to bring change in the business, he
restructured organisational structure of the company which helped him in introducing internal
division among different departments and encouraging employees to focus on the
accomplishment of share corporate goals and objectives.
Google- Google also focused on forming change management strategies which can help
them in transformation by building greater divisions in the organisation. After successful
research and development, the management team of Google analyzed that the company is
working on projects which needs support and attention of upper management and they must
focus on prioritizing and executing the projects effectively (Kim and Lui, 2015). For bringing
change in the organisation, the company divided itself into multiple companies which helped
them in narrowing the focus and dividing the work pressure into different divisions which will be
helpful in prioritizing all work correctly and meeting the required standard of performance
whereas all the divisions will be fully responsible and answerable to the new parent company
Alphabet which will manage all operations of different divisions of Google.
British Airways- British Airways restructured its whole organisation and it is one of the
largest airline in UK which is the merger of four other companies. Due to this huge merger, the
company has faced many issues in effectively managing all operations of the organisation. By
restructuring, the entire organisation with the help of reducing the work force at high number
helped British Airways in eliminating unprofitable routes and maximizing revenue generation
and high profit. By bringing the change to number of personnel in the workforce it helped
company in enhancing transparency and strong communication which help them in generating
profits and maintaining their goodwill in the industry. Furthermore, it also helped them in
preparing themselves to adopt the upcoming changes which will be beneficial for the
profitability and sustainability of the organisation (Lopes de Sousa Jabbour and et.al, 2020).
Therefore, it can be stated that change in an organisation is one of the major factor to
bring continuous development in the managerial activities of the business. These are some of the
biggest companies in the industry which has focused on brining change in their strategy and
operations through which they can enhance the efficiency and productivity of the organisation. It
can be seen that after identifying the need of change in the managerial activities of the business,