Understanding and Leading Change

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
P1. Impact of organisational change on strategy and operations of 2 companies..................3
M1 Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected...............................................................................5
P2. Evaluation of ways in which internal and external drivers of change affect leadership,
team and individual behaviours..............................................................................................6
P3. Evaluation of measures taken minimising negative impact of changes upon organisational
behaviour................................................................................................................................8
M2 Apply appropriate theories and models to critically evaluate organisational response to
change.....................................................................................................................................8
P4. Barriers for Change .........................................................................................................9
M3. Force field analysis.......................................................................................................11
P5. Leadership Approaches..................................................................................................12
M4 Extent to which leadership approaches can deliver organisational change...................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Change can be referred to as a procedure whereby something is altered or made in a new
manner owing to a specific purpose. It is an essential aspect for each and every business
operating as a part of the economy as this is aimed at facilitation of improvements within the
organisational premises, implying inflated efficiency of operations (Latham, 2013). This
provides aid to an enterprise in attainment of competitive edge and certainty of long term
sustainability at market place. The change may take place internally or externally but both of
them have a substantial impact upon the functioning of a business.
The present project is carried out to gain knowledge of the manner in which change is
managed and executed in Marks & Spencer which is a leading multinational engaged in retail
operations across the global periphery. It offers a diverse product portfolio to customers
consisting of beauty care, healthcare, accessories, apparel, general merchandise, home
appliances, kitchen ware etc. The report includes comparison of changes in two organisations
and their impact over operations and strategies of corporation. Also, it covers effect of external
and internal drivers of change on team, leadership and individual behaviour. Further, it includes
measures to reduce adverse impacts of change along with impact of barriers to change on
decision making. Lastly, leadership approaches to deal with proposed change are discussed.
P1. Impact of organisational change on strategy and operations of 2 companies
In context of business, it can be defined as the modifications which take place in the
business environment of company. It is significant for an enterprise to align the operations of
company with the changes taking place in its working atmosphere. The nature of change may
differ from organisation to organisation, but one thing is fixed that all types of changes have a
significant impact over the operations and strategy of company. The same is illustrated below
with the help of a detailed discussion over the changes introduced within 2 well renowned retail
companies and their associated effects:-
Change Marks & Spencer TESCO
Technological
Need
Constant advancements take place
within the confines of technology.
These have disrupted the global
The rigorous updates occurring within
technological trends in retail sector
have impacted upon TESCO in a
3

Impact on
Strategy
Impact on
Operations
retail market. This has a significant
impact over the operations of Marks
& Spencer. Looking upon this, the
management of company has
decided to bring about alterations in
its strategy and operations. This
would ensure the long term
sustainability of company at market
place.
substantial way (The changing state of
Retail, 2019). As the entity had not
been able to incorporate such trends
into the operations at the beginning,
TESCO underwent major loss of sales
and profits. Looking upon this,
management of this corporation
decided to introduce technological
changes in the company.
Looking upon the evolving and
emerging technologies pertaining to
retail sector, Marks & Spencer has
opted a strategy to pace up its
planning for executing digital
transformation. In this regard, the
entity is engaged in enhancement of
its website and elimination of legacy
IT system through partnering with
TCS, a digital consultancy company
(Marks & Spencer reveals
technology transformation
programme, 2019).
To align the strategy of company with
emerging technological trends,
TESCO started using RFID tags which
provide aid in tracking of customers
within its Cambridge outlets. This
technology helps TESCO in stock
counting procedure, enhancing the
inventory accuracy to 98% which was
earlier up to 75% (FOCUS ON: RFID,
as Tesco rolls the technology out
across its F&F outlets, 2019).
Owing to introduction of changes
within technology of company, there
has been significant impact over the
corporate operations of Marks &
Spencer. The HR department of the
organisation has to now incur a hefty
sum of money upon training of
employees to align their skills with
The impact of introduction of this
technology within TESCO can be seen
in terms of savings of time which was
earlier incurred by an individual to do
the stock counting every day or week.
This has even improved customer
engagement for TESCO, thereby
implying enhanced revenues and
4