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Understanding and Leading Change

   

Added on  2020-10-22

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Understanding andLeading Change

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1: Comparison of different organisations and major impact of change on their strategies andoperations....................................................................................................................................1M1: Assess the different drivers for change...............................................................................4TASK 2............................................................................................................................................5P2: Evaluate ways in which internal and external drivers affects leadership, team andindividual behaviour....................................................................................................................5External factors:...............................................................................................................................6P3: Evaluate measures which minimise the negative impacts of change...................................7M2: Change management model................................................................................................7TASK 3............................................................................................................................................8P4: Different barriers for change and how they influence leadership decision-making.............8TASK 4............................................................................................................................................9P5: Apply different leadership approaches for dealing with changes in the organisation..........9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

INTRODUCTIONChange management is formed within an organisation with an objective of bringing newand innovative changes in business structure so as to achieve competitive advantage and sustainin competitive market for longer period of time. There are several factors includes internal andexternal which arises due to business environment which are complex and contingent in nature.Thus, such influencing factors forces organisation to make some changes in their workingprocedures so as to deal with them in an effective and efficient manner. The present assignmentis based on the Hilton and Marriott which is engaged in providing hospitality services to thecustomers coming from different countries. The project summarises the impact of change ontheir strategies and operations. Different barriers for change and its impact on leadership decisionmaking are also discussed under this report. In addition with this, different leadership approacheswhich help in dealing with change within an organisation are also explained under this report.All other aspects are also described under this report with the context of both the Hotels (BinTaher, Krotov and Silva, 2015).TASK 1P1: Comparison of different organisations and major impact of change on their strategies andoperationsChange is an essential need of every organisation in order to cope up with the influencingfactors in more effective and efficient way so that their business operations are not muchaffected. Such influencing factors are classified into internal and external factors which arisesdue to complex business environment. Internal factors includes organisational culture, policies,rules and regulations etc. whereas external factors includes political, economical, social andtechnological etc. In order to cope up with such factors, the management of Hilton Hotel areliable to forecast the future risk and accordingly make suitable plans and strategies with the helpof getting feedbacks from their employees. Marriott and Hilton hotel both are the well known and established brands which areruling hospitality industries at global level. But due to high competition in such industry, themanagement of both these hotels need to ready with an effective decisions and strategies so as toaccept changes which are more in trend. This will help company in achieving competitiveadvantage and attained strong position in market. Both these hotels are already attained strong1

image thus to maintain their exist goodwill they need to make changes in their pre-planneddecisions on regular basis.Hilton Hotels and Resorts: It is a established brand in hospitality industry which are well known for their hospitalityservices to the customers. It was firstly founded by Contrad Hilton in 1919 and from them tonow, there are more than 570 hotels and resorts are established in more than 85 countries.Various properties are owned, managed and franchised to operators by Hilton. Their maintargeted customers are businessmen and leisure travellers due to which their main focus is to findout their locations such as new airports, popular destinations, conventions centres and majorcities all over the world (Bingham and Main, 2010).Marriott international Hotel: It is an American multinational diversified organisation which is also engaged inhospitality industry due to which gives tough competition to Hilton hotel. It was firstly foundedby J. Willard Marriott and from then to now, it has attained strong brand image in such industry.It has attained more than 6500 properties in over 127 countries and has also named in 100 topbest companies. Marriott Hotel has currently has employed over 177000 employees which aremore in figures. According to the survey, it has generated over 22.894 billion as revenue whichmakes them more successful in hospitality industry.Therefore, both such hotels are established brand in hospitality industry which arealready having good image and goodwill in market. In order to maintain their exist goodwill andimage, it is essential for management to make decisions and plans after forecasting the risk andchallenges that may occur while performing business activities. Marriott and Hilton Hotel aresuch hotels always tried to improve their hospitality services which includes quality food, luxuryrooms, clean environment, staff service etc. Following are the some strategies of Marriott andHilton Hotel:StrategiesMarriottHiltonProductsIt is well known for theirluxury services in Hotel whichare classified into three majorparts such as core, actual andaugmented. Having largeThis hotel in providingmultiple number of servicessuch as child care, laundry,babysitting,currencyexchange, maid services etc.2

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