Impact on Team, Individual and Leadership Behaviour in Organisation : Project

Understanding and
Leading change

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P1: Impact of change on an organisation's strategy and operations.......................................1
P2. Impact of Internal and External drivers of change on leadership, team and Individual. .4
Behaviour..............................................................................................................................4
P3 Measures taken to minimise the impact of change on organisational behaviour..............6
TASK 2............................................................................................................................................8
P4 Barriers of change and their influence on leadership decision making.............................8
TASK 3..........................................................................................................................................11
P5 Contribution of different leadership approaches regarding organisational change.........11
CONCLUSION..............................................................................................................................12
RFERENCES.................................................................................................................................12

INTRODUCTION
To survive in competitive market world, the company always need to focus on
implementing changes in their overall organisational structure so that they can able to compete
with their rivals in an effective and efficient manner. Therefore the managers and leaders both
plays an important and crucial role in adopting new and innovative changes through implement
an effective strategies and policies so that they can fulfil the needs and demands if customers and
employees in an effective manner. Marriott and Hilton Hotels are two such competitors engaged
in providing hospitality services (Davis and Marshall, 2014). The both companies gives tough
competition to each other in competitive market. The project covers the methods under which
external and internal drivers of changes make impact on team, individual and leadership
behaviour in an organisation. There are different barriers which restrict company to adopt
changes and influence leadership decision making which will be also discussed under this report.
TASK 1
P1: Impact of change on an organisation's strategy and operations
Organisational change refers to changes or modifying the business structure so as to
achieve positive outcome in near future. As changes implemented in an organisational structure
brings either negative or positive impact on the business but it is compulsorily required for
company to adopt changes on continuous basis so that their business operation are not much
affected by internal and external factors. Marriott and Hilton Hotels are two such big
organisation which captures large market share in hospitality market industry. Thus, they are
much affected and influenced by external factors as well such as political. Economic, social,
technological etc. Marriott and Hilton Hotels are two competitors which deals in providing
similar services to large number of customers. Adopting changes helps an organisation to
achieve competitive advantages, new growth opportunities, increased efficiency etc.
All such changes which are required to implement in future make large impact on the
strategies and operations. It is the obligation of managers of different departments to first
identify the needs and requirements and the factors which influence the interest and behaviour of
employees and team which restricts them to achieve desired target (Drover and Ariel, 2015).
Thus to prevent such situations, it is the responsibilities of managers to make an effective
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strategies and policies which motivates employees to work parallel to such changes and
improves their efficiency as well.
The main reasons which motivates managers to bring changes in an organisational structure are
as follows:
Increase in market share: Marriott and Hilton Hotels both are engaged in providing
hospitality services to large number of customers living across worldwide. Thus, implementing
changes in providing services will help them in satisfying the interest and behaviour of their
customers and are able to retain loyal customers as well. This will help n gaining large market
share and gives tough competition to their competitors.
Competitive advantage: Adopting plans and policies in order to deal with various factors
which affects the business activities of an organisation will help company in gaining competitive
advantage in market world.
Innovation: Changes in the attitude and behaviour of employees through providing them
suitable training helps in bringing new ideas and ways of maximising the level of satisfaction of
their loyal customers. For example picking customers from the airport through luxurious cars
helps company in building reputed and good image in front of customers (Fragouli and Ibidapo,
2015).
Hilton Hotels: It is a global brand hotel which deals in providing hospitality services to
both business and leisure travellers comes from various countries. In 2017, it has been noted
from their portfolio that it has over 5200 properties with more than 856,000 rooms in almost 105
countries and territories. Hilton attains 14 brands across various market segments such as Conrad
Hotels &Resorts, Ghilton Graden Inn etc. In 2013, it has been recorded that the Hilton has
generated over $2.35 billion. The hotel has attained over 169000 employees who contribute their
efforts in achieving their desired goals and objectives.
Marriott Hotel: It is also one of the global brand hotel which also deals in providing
hospitality services to large number of customers comes from different countries. It has over
6000 properties in 122 countries and territories through out the world. Marriott occupies more
than 1.2 million rooms along with 195,000 room as additional in the development pipeline. It has
been ranked #33 according to the fortune's “100 Best Companies to work for”. Marriott Hotel
has attained more than 226,500 employees who contributes their maximum efforts in achieving
desired goals and objectives of an organisation (Goldstein, Sauer and O'Donnell,2014).
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