Understanding and Leading Change in Marks & Spencer and House of Fraser

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Changes in 2 companies and impact over organisational strategies................................3
M1. Assessment of different drivers for change....................................................................6
TASK 2............................................................................................................................................6
P2. Effects of intrinsic and extrinsic drivers of alterations....................................................6
P3. Efforts to reduce adverse effects of alterations................................................................8
M2. Critical evaluation of the applied theories and models...................................................9
TASK 3..........................................................................................................................................10
P4. Barriers to organisational alterations and simultaneous impact over decisions taken by
leader....................................................................................................................................10
M3. Force field analysis impacts over leader's decisions.....................................................13
TASK 4..........................................................................................................................................13
P5. Approaches to leadership for tackling the alterations deal with changes......................13
M4. Leadership approach at the time of application of model of change............................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Change can be referred to as a process of transition in current situation of an organisation.
It is aimed at facilitating betterment within the organisational premises in terms of business
efficiency, productivity, performance and time for attainment of goals. As the business
environment is dynamic in nature, changes are inevitable and are required to be executed
according to the current organisational situation. There are a number of factors which foster the
implementation of changes within the entity (Doppelt, 2017). Business environment consists of a
number of companies which are adaptive, dynamic and progressive in terms of understanding
and leading change. This report is based on Marks & Spencer and House of Fraser which are
based in UK. Both the companies have their retailing store in UK and deal in clothing. The
following project consists of distinction made between 2 companies with respect to effects of
change. Also, it covers internal as well as external drivers for changes. Further, it constitutes
initiatives to reduce effects of alterations upon the company. Apart from this, barriers that
restrain the acceptance of change are discussed along with their influence on decision made by
leader. Lastly, some leadership approaches to deal with organisational alterations are discussed.
TASK 1
P1. Changes in 2 companies and impact over organisational strategies
Change is an inseparable part of a company and needs to be executed in order to ensure
timely accomplishment of objectives. Change can be structural and functional as well and has a
significant impact over the organisational strategy. Various types of changes taking place within
the organisation impact on the overall system and functioning of enterprise. Therefore, it is
important that appropriate and effective measures are adopted by company in order to deal with
changes (Espedal, 2017). There are many drivers which create a need for bringing change in an
organisation. Such alterations affect the strategies and tactics of company. Furthermore, impact
of these drivers can be extensive for company. Marks & Spencer and House of Fraser have
recently undergone significant changes to remain aligned with the needs of customers. Both the
companies are globally reputed for providing excellent quality clothing and customer services.
Thus, the changes tend to have a significant influence over their business operations as well as
strategies. Such alterations and impact of both the companies are mentioned below:-