Understanding and Leading Change

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Change impacts on an organisation’s strategy and operations...............................................3
M1 Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected...............................................................................6
TASK 2............................................................................................................................................7
Internal and external drivers of change affect leadership, team and individual behaviours.. 7
Measures to minimise negative impacts of change on organisational behaviour..................8
Theories and models to critically evaluate organisational response to change......................9
Conclusions and recommendations with valid justifications for effective change planning. 9
TASK 3..........................................................................................................................................10
barriers for change and their influence on leadership decision............................................10
Use force field analysis to analyse the driving and resisting forces.....................................10
Critically evaluate the use of force field analysis in the context of meeting organisational
objectives..............................................................................................................................11
TASK 4..........................................................................................................................................11
Different leadership approaches to dealing with change in a range of organisational contexts.
..............................................................................................................................................11
Evaluate the extent to which leadership approaches can deliver organisational change
effectively.............................................................................................................................12
Critically evaluate the effectiveness of leadership approaches and models of change
management..........................................................................................................................13
CONCLUSION..............................................................................................................................13
REFRENCES.................................................................................................................................14
Books and Journal................................................................................................................14

INTRODUCTION
The business organisation is changing at a faster pace and change is very important in
nature. Change can be seen at any and every place which will lead to loosing the originality and
amending the same into a new one. There are various kinds of change which can be refereed to
as transformational, developmental and transitional. The process of change is an ongoing
process and continues for a longer duration. For this the organisations are required to be prepared
and follow a flexible set of rules so that change can be easily implemented and handled easily.
When there is change in an organisation, there will be generation of new ideas which will lead to
reducing the competitive rivalry and maintain an enhanced goodwill. To gain a better
understanding how change can be brought in an organisation and how it will lead to growth and
success, three organisations are taken into consideration. The three organisations are Marks &
Spencer, TESCO and Nokia (Amis and Janz 2020). To understand the change positive and
negative factors are also discussed and evaluated. The report also discusses the impact that
leaders and managers conduct and perform so that change is accepted in a desired manner. They
are focused on reducing the issues and challenges that might occur in the process. The report is
also further proceeded covering the leadership approaches which are helpful in bringing change
in an organisation.
TASK 1
Change impacts on an organisation’s strategy and operations.
In an organisation to work in a favourable manner it is required to accept and implement
change. For this managers are required to frame strategies which work as a cause in accepting
change at a faster pace. When change is easily implemented in an organisation, it will lead to
innovation which will make the working process enhanced. The changes in an organisation
requires several drivers which make the change initiated with an ease. The drivers used are the
reason for bringing change in an organisation. There can be changes due to both macro and
micro factors prevailing in the environment. The change causing factors are mainly the external
factors which are lingering in the external environment. The change drivers are used in many
entities and better understanding of these can help in bringing change in the country. Marks &
Spencer's, being a large and multinational organisation is very hard on accepting change
(Bernstein and Linsky 2016). As seen in past two decades there are very less cases which show

that there has been a change. Although it is opening many retail stores but is performing very bad
in the virtual market which is an issue to existence. On the other hand, TESCO being the largest
chain retail store of UK is also suffering a high loss in terms of cost of production and revenue
generation. This is because of the change drivers. The drivers of change which affects the
success and growth of an organisation can be seen as:
External Drivers Internal Drivers
Technology Mission of organisation
Customer Preferences Human resources
Competitor's moves Profits Goals
Supplies instability Trusted behaviours
Drivers of Change which is affecting TESCO
TESCO being the largest chain store of UK faced a lot of issues while working with
implementing change. They suffered a high loss in 2014-15 which accounted for £6.3 billion.
This resulted in lowering down the market share which resulted in downfall in its market share
price. This made the organisation suffer badly and problems to channel the losses as incurred.
There were many reasons that worked as the change drivers and made company suffer huge
losses like profit margin, cost of production, rate of assets, competition from rivals and others.
These factors are both internal and external which worked in a whole as combination and led to
downfall. The policy of TESCO which works for providing goods and services of good quality at
a lower rate affects the cost of production and the profit margin which is required to be worked
upon. For this there were several changes that took place, they can be seen as:
Working with simplicity, TESCO focused on taking appropriate measures on the
feedback and suggestions as provided by the consumers. This enhanced the consumer's
satisfaction which increased the loyal customer base (Boyatzis and Cavanagh 2018) . They also
worked for improving and innovating their products and services so that there is reduced
wastages. This reduced their operating costs which increased profit margins.
Drivers of Change which is affecting Marks and Spencer's
Marks and Spencer's is a renowned organisation which is working from a longer time in
the market. They are working well with the physical stores but are lagging behind in the online