Understanding & Leading Change

Understanding &
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 1............................................................................................................................................3
P1.Compare different organisation with the help of examples and impact of change on
organisation’s operations and strategy.........................................................................................3
M1. Assess the different drivers for change and types of organisational change........................6
TASK 2............................................................................................................................................7
P2. Evaluate internal and external drivers of change affect individual behaviours, leadership
and team.......................................................................................................................................7
P3. Evaluate measures to minimise negative impacts of change on organisation's behaviour....8
M2. Apply appropriate theories for critical evaluation of organisational response in respect of
change..........................................................................................................................................9
D1. Draw conclusions and recommendations and applying change impact analysis................10
TASK 3..........................................................................................................................................10
P4. Explain different barriers of change and how they influence leadership decision-making.10
M3. Force field analysis and explanation of resisting force that influence decision making in
Nokia..........................................................................................................................................11
D2. Critical evaluation of force field analysis which influence decision making process to
meet organisation objectives......................................................................................................12
TASK 4..........................................................................................................................................12
P5 Apply different leadership style and approaches which are helpful in dealing with change
in a range of organisational contexts.........................................................................................12
M4 Evaluate the extent to which leadership approaches can deliver organisational change
effectively applying appropriate models and frameworks.........................................................14
D3 Critically evaluate the effectiveness of leadership approaches and models of change
management...............................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
Books and Journals:...................................................................................................................16

INTRODUCTION
Business world is in a dynamic nature that means it change every time without any
inform. Change refers to loss of its original identity and forms a new one (Arunachalam, Kumar
and Kawalek, 2018). Change can be three types that are transformational, developmental and
transitional. It is very obvious that change is necessary thing. It can be available at each stage of
organisation. Change is a thing that never is stop and it continuous with time. So organisation
should be prepare for accepting the change so that they cope with the situation or handle them
easily. In organisation there are some more types of change that can be seen such as people
oriented process oriented, structural and strategic. Change is important for development of new
ideas in organisation that leads to competitive advantage. In this context, three organisations are
undertaken to understand the impact of change on organisation's success and growth.
Organisations are Marks & Spencer, Tesco and Nokia. This report covers the negative and
positive impact of change on organisation. In this report, impact of leadership on acceptance of
change in organisation is understood with detain explanation. It also covers leadership
approaches that help to accept the change in organisation.
MAIN BODY
TASK 1
P1.Compare different organisation with the help of examples and impact of change on
organisation’s operations and strategy
Change is the word that should be understands by all organisations so that they can feel
easy to accept the change. Change is essential for organisation because it helps to increase
innovativeness in organisation (Zhao and et. al., 2019). Change cannot occur independently, it
arise due to some drivers. Drivers are the things that become the reason for change in
organisation. Drivers of change in organisation can be occurring due to macro and micro
environmental factors. It is identified in studies that mostly drivers are come from external or
macro environment. Drivers of change can be better understood with some examples. In Marks
& Spencer, it is noticed from last two decades that organisation did not involve too much in
market in context of change. It is analysed that Marks & Spencer has too many stores such as
more than 300 stores. It looks like good but it is bad in digital world that arise a question.
Whereas Tesco is the largest retailer of UK and they also in trouble. It is identified that

organisation suffered a great loss in 2015. The question that arise in every mind that why. The
answer is drivers of change in organisation (Anthopoulos, 2017)
. It is analysed that organisation facing trouble only because of drivers of change. So there are
some examples given below:
External Drivers Internal Drivers
Technology Mission of organisation
Customer Preferences Human resources
Competitor's moves Profits Goals
Supplies instability Trusted behaviours
Explanation of changes in Marks and Spencer due to these drivers: Marks and
Spencer is one of the organisations that run their business from 137 years. It is analysed from
theirs period that they are running their business very well (Chou, Oh and Klein, 2018). But their
own chairman said that M&S has not right top stay in business. This statement gave a great
shocked to everyone that why they said that. But it is noticed from the last two decades that
organisation has became very slow in development of their business. But why it is happened, the
answer i.e. drivers of change. Change is essential and it negatively and positively impact on
organisation. Marks and Spencer get in trouble due to some drivers such as lack of technology up
gradation, competition, lack of investment in infrastructure of stores, etc. Marks & Spencer has
approximate 300 stores in UK in high street. It shows a great number of their stores but it also
shows their negative side that organisation has no image in digital world. In digitalisation time
period, organisation has too many stores rather than digital platform. It is necessary for
organisation to focus on online platform because customers are more aware on online websites.
Another driver is competition, in digital world every organisation has a reach on online platform
that attract customers (Mateker). It raises the competition level because M&S has no extra
products that become the reason of attraction. In UK there are many brands that provide
clothings, fashion and footwear. Due to these drivers, it becomes necessary for organisation that
they should take some corrective actions to deal with theses issues. There are some changes that
should be adopted by organisation which are stated below: