Understanding and Leading Changes

Understanding and
leading changes

Table of Contents
INTRODUCTON........................................................................................................................................3
P1) Compare example of different organizations that has been impacted with change in organizational
strategy and operations............................................................................................................................3
M1) Evaluate different drivers of change along with type of organizational changes which they affected
.................................................................................................................................................................5
TASK 2.......................................................................................................................................................5
P2) Discuss how internal, external drivers of change influence leadership, individual and team behavior
within organization..................................................................................................................................5
P3) Discuss measures that can be undertake to minimize negative impacts of change in organizational
behavior...................................................................................................................................................7
M2) Evaluate implication of internal and external drivers of changes within organization.....................8
D1) Give conclusion and recommendations with appropriate justification for applying change impact
analysis....................................................................................................................................................9
P4) Discuss barriers of changes along with their impact over leadership decision making process in
organizational context..............................................................................................................................9
M3) Discuss force field analysis to monitor driving as well as resisting forces to show their impact over
decision making of organization............................................................................................................11
D2) Give valid decision as well as outcomes on the basis of force field analysis in reference of
attainment of organizational objectives.................................................................................................12
TASK 4.....................................................................................................................................................12
P5) leadership approaches to deal with change within organization......................................................12
M4) Discuss the extent to which approaches of leadership can bring organizational changes with
appropriate models................................................................................................................................13
D3) Evaluate effectiveness of leadership approaches and models of change management....................13
CONCLUSION.........................................................................................................................................14
REFRENCES............................................................................................................................................15

INTRODUCTON
In current business environment, changes have become crucial part of business as it helps
to bring innovative as well as creative products among customers. Effective management of
changes are helpful to provide sustainable competitive advantage to company. HSBC has been
selected as company in current report that is a leading financial services company of UK. It
provides a range of financial and investment services such as wealth management, retail banking,
global private banking and more. (Bamberg and Schulte, 2018). In current report, comparison
regarding impact of change management over operations and strategies of different companies
has been discussed. Further, it comprises barriers that managers face while bringing changes at
work place. In addition, internal as well as external drivers of changes in terms of their influence
over leadership, team and individual decision making have been also discussed in the following
report. Lastly, it includes different approaches of leadership in context of change management.
P1) Compare example of different organizations that has been impacted with change in
organizational strategy and operations
In current business world, it is important for companies to undertake several changes on
regular basis in order to sustain at market place for longer duration. Here, change plays a crucial
role in overall growth and success of company in terms of bringing innovation and advancement
at work place. With this, it is easy to perform different task in an efficient manner that is crucial
for business growth. Changes are likely to put a lot of impacts over strategies as well as daily
operations of company which is mentioned as under:
HSBC Citi Bank
Overview It is a well known banking
institution and financial
service providers based on
UK. It is currently working in
nearly 65 countries across the
globe and provides range of
financial services such as
retail banking, wholesale
It is also a renowned
investment banking company
based on America. It offers a
range of financial services
such as credit cards, banking,
wealth management and more.

banking, investment advice
and more.
Strategy Main strategy of HSBC is to
become such financial
services provider which is
preferred by its client. Due to
recent innovation, the bank
has to make changes in its
current strategies due to
change in external and internal
environment of business.
These strategic changes will
help in terms of bringing more
growth within organization
(Compton and Banks, 2018)..
In recent time, organization
has made several changes in
its existing strategies. They
have been adopted online as
well as message services for
ease of customers. In addition
to this, changes in laws,
compliances of different
country also affect the
operation of bank. So, they
need to modify their strategies
accordingly for ensuring long
terms success.
Operations As per the current
environment, there are a lot of
tools and techniques are being
used within organization in
order to bring ease in daily
operations. Now, there are a
lot of financial tool s as well
as softwares are being used by
HSBC in order to minimize
errors and provide better
services to customers.
In this, Citibank has also
introduced change in their
daily operations by
introducing new and updated
version of software which will
help in carrying out daily
activities in an efficient
manner.
With above discussion, it is analyzes that above stated two organizations such as HSBC
and CitiBank are highly influenced with changes in their current operations as well as strategies.
These changes will help to increase in overall sales & profit margin of organizations.