Leading Change Management

This report concludes that leading change plays a crucial role within an organization to attain its position in the market. Leaders of Hiscox Ltd measure external and internal forces which have significant impact on their operations, adopting certain changes to reduce negative impacts. Different leadership approaches and change models aid organizations to overcome difficult situations, enhancing profitability and productivity in competitive markets.

Understanding
and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1 Comparison between different organisations on basis of change in strategies and
operations of organisation...........................................................................................................1
P2: Evaluation of ways in which internal and external drivers can affect leadership, team and
individual behaviours within an organisation.............................................................................3
P3 Evaluation of measures which can be considered to minimise negative impacts of change
on organisational behaviour. ......................................................................................................5
TASK 2...........................................................................................................................................7
P4 Different barriers for change and their influence on leadership decision making.................7
TASK 3............................................................................................................................................9
P5 Leadership approaches dealing with change..........................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Understanding and leading change refers to ability of organisation to adapt to changes in
recent technologies and techniques. It supports business to meet challenges which comes with
initiation and implementation of changes (Aguirre and Alpern, 2014). Changes are necessary part
of organisation. In this report Hiscox Ltd is considered which is an insurance company. It is
headquartered in Hamilton, Bermuda. This report impact of change on different organisations in
terms of their strategies and operations. External and internal factors are determined which have
impact on leadership, team and behaviour of individuals in organisation. Adopting changes will
lead to minimisation of negative impact on changes which are made within organisation. Apart
from this barriers for change, their influences on decision-making are determined and different
leadership approaches are applied to deal with competitive market.
Task 1
P1 Comparison between different organisations on basis of change in strategies and operations of
organisation.
In present era, the motive of organisation is to enhance their profit and obtain higher level
of sustainability within competitive market. Organisations need to adapt to changing needs of
market as they are operating within dynamic environment. Factors which impact strategies and
activities of organisation are technologies, innovation and alteration within taxation policies.
This will have strong consequence on operational activities of organisation (Alvesson and
Sveningsson, 2015). In this changing environment organisations are forced to change their
policies so that they can accomplish their goals successfully. Apart from this, other competitive
industries who work in same domain also have impact on profitability and productivity. For this
they need to accept the changes so that they can become competitive within market and stay
strong.
Hiscox Ltd. And Aston Lark are compared based on their strategies and operations. It is
illustrated below:
Basis Hiscox Ltd. Aston Lark
Changes in Organisational
structure
Hiscox Ltd. Is an insurance
company which provides
various investment structure and
Aston Lark is also an insurance
company which is pursuing
hierarchical organisational

policies for their customers.
They have opted for flat
structure for their functioning
and operations within
organisation for everyday
operations. Managers have
altered their structure so that
authoritative level is not
maintained within managers
and employees. This will aid
them to work effectively
without any hurdle.
structure within organisation.
In this structure they have their
own procedures which varies
from employer i.e. top
management to employees as
per their designation and their
responsibilities within
organisation. Managers have
changed their structure to
hierarchical from flat structure.
Strategies They have opted for flat
structure within their
organisation between both
managers and employees. This
means that, they both have equal
role in decision-making process.
Apart from this, it helps them to
adopt changes effectively with
proper planning (Blewitt, 2012).
They are using hierarchical
structural, this means that
managers can easily resolve
conflicts and their will be
reduction in conflicts. This will
lead to enhanced performance
of employees which will
automatically lead to
successful accomplishment of
objectives and goals within
desired time period.
Alteration in technologies Within Hiscox Ltd. changes in
technology can be determined
by marketing process on social
media. As they are required to
promote their life insurance
products by which they can gain
attention of customer's. This
In this case alteration in
technology can be
acknowledged by working
structure of organisation.
Managers have opted to update
their software's and use
process of digitalisation to

will lead to enhancement in
market share as customers will
be aware of their products and
services.
serve their customer's and
manage record of their
processes with high
effectiveness.
Operation Managers of Hiscox Ltd are
providing training classes for
their employees as per different
operations they are operating.
This enables them to provide
enhanced services to their
customers on basis of their
requirements.
By adopting latest technologies
and usage of process of
digitalisation Aston Lark has
created positive impact on
employees as well as their
customers. They are able to
attract more number of
customers.
Apart from these points which are mentioned above, these organisations need to provide
training and development programmes for their employees. By this they can enhance their
knowledge in respect to technology (Brown, 2012). When looked on perspective of organisation,
then their employees will be able to update their software's and opt for recent technologies so
that they can meet requirements of customer's in effective manner. Furthermore, both
organisations need to formulate their strategies on basis of requirements of their customers. This
will aid them to build effective and healthy relationship between their employees and clients or
customers. From above comparison it can be stated that modification in structure and operations
leads to have productive and effective results.
P2: Evaluation of ways in which internal and external drivers can affect leadership, team and
individual behaviours within an organisation.
Within every organisation external and internal factors plays an important role for
performing day to day activities. Both these factors thrust changes in behaviour of team, their
leadership and on individual. Hiscox Ltd. is insurance company in which employees perform
their responsibilities and tasks effectively (Burke, 2017). By this they can achieve organisational
goals and objectives impressively. Apart from this, there are certain factors which have impact

on their leadership, working of team and on behaviour of individual within working culture.
These factors are acknowledged below:
External factors: They are those factors which have impact on organisation, but
organisation do not have any kind of control on these factors. These factors can have adverse
impact on performance of organisation.
Moreover, this factors affect adversely on an organisation performance in a competitive edge.
Political factor: These are those factors in which government interfere in certain industry
or economy. Example can be considered in this aspect, government may apply duty or new tax
which might lead to change in revenue generating structures. Hiscox Ltd. must opt for certain
modifications as per rules and regulations made by government for effective functioning of
activities performed within organisation (Doppelt, 2017). Leaders are involved in decision
making within organisation. As per alteration in taxation policies, rules and regulation, leaders
need to formulate their decisions. This can have adverse impact on team, as they need to follow
different strategies in their operations which are new to them. This will also have impact on
behaviour of individual while performing their tasks.
Economical factor: These are factors which consists of inflation rate, employment law
and interest rate and these factors affect teams, individual and leadership within organisation.
Leaders of Hiscox Ltd. are affected as they are required to make changes in their plans
depending upon inflation rate and occurrence in rates can affect their operations effectively. An
example can be considered in this context, if interest rates and inflation rates are low then
customers buying powers will be declined which will lead to adverse impact on organisation in
terms of their profitability and productivity.
Social factor: These factors have great impact on organisation due to alterations in
demands and requirements of customers. These factors also affects decisions of leaders of
Hiscox Ltd. as they need to meet requirements of their customer's to have enhanced productivity.
This will lead to an impact on team as they have to work on those changes so that they can brick
up future demands (Hrebiniak, 2013).
Technological factor: These factors are associated with modification and updated
technologies which can help organisation to intensify their productivity. By adopting these latest
technologies , leaders of Hiscox Ltd. will be able to make relevant decisions which can aid to
accomplish their objectives and goals within desired time duration. Furthermore, this will lead to

enhanced performance of team and individuals. This will lead to enhancement in skills and
knowledge of individuals. This will be helpful to both individual and organisation.
Internal factors: Factors which can be controlled by organisation are referred to as internal
factors. Some of these factors which can affect leadership, team work and individuals are
mentioned below:
Financial management: Funds play crucial role within organisation for carrying out
their day to day operations. Managers of Hiscox Ltd. must acquire efficient funds so that they
can effectively carry out activities and functioning within their organisation. Furthermore, if
appropriate funds are not available with them, then will lead to decline in performance of leader,
team members and their behaviour (Iveroth and Hallencreutz, 2015). To have effective
performance, they need maintain appropriate funds so that they can attain sustainability within
market.
Cultural difference: Within any organisation, employees are from different regions,
states, values and culture. This difference between employees have significant impact on team
and individual. This lead to decline in performance of team as well as overall productivity of
organisation. Decisions made by leader will also depend on these differences so that any conflict
do not arise between employees. By this leader will be able to handle team effectively and will
be effective for organisation on whole.
External and internal factors are mentioned above which have significant impact on
organisation. Management of Hiscox Ltd. needs to opt different changes which are significant
for enhanced growth and gaining competitive advantage within market.
P3 Evaluation of measures which can be considered to minimise negative impacts of change on
organisational behaviour.
To minimise negative impact on organisation, it is necessary to take different measures.
Within organisational culture employees hesitate to adopt changes as they have become
comfortable with their working environment and they are not open to adopt to that change. For
this Hiscox Ltd. Must opt for different strategies like providing promotions, incentives and
rewards to employees. This will aid management to motivate their employees (Kotter, 2012). By
this employees will adapt to those changes and accomplish goals and objectives of organisation.
When these changes are executed it becomes more difficult for managers and management to

maintain their operations effectively. For this, management of Hiscox Ltd. has opted for PDCA
model. By this they can reduce counter consequences of organisational behaviour.
PDCA Model: Plan, do, check and act model aids organisation to eliminate negative
effect of organisational behaviour. This will aid managers of Hiscox Ltd. to yield effective
measures for enhancing performance of employees.
Plan: It is crucial for organisation as it will acts as a support for fulfilment of objectives
and goals of organisation in planned and predetermined manner. In this context, leader of Hiscox
Ltd. determine problems and various issues. According to those they formulate their policies and
make relevant changes in their strategies (Latham, 2013). Management of Hiscox Ltd. is
planning to make significant alterations in execution of their innovation technology within their
operations performed within business. Apart from this, they can work on latest updates of
software's. This will aid organisation to manage their customers, maintain their records and
handle their queries effectively.
Do: At this stage, leader needs to develop and implement relevant solution so that any
kind of issues arising can be resolved. Leaders of Hiscox Ltd. must design effective development
and training programmes for their teams and individuals so that their knowledge and skills can
be enhanced. By this each employee will be able to adopt alterations which are made in working
environment and they can accomplish job efficiently.
Check: At this stage of PDCA model, comparison is made between actual performance
and standard performance. This will aid in measurement of impact of alterations in strategies of
organisation. Leader of Hiscox Ltd. needs to measure these changes, so that essential steps can
taken in respect to this. Furthermore, after doing analysis of alterations, leader must opt for
different strategies as per requirements and needs of organisation.
Act: This is last stage of PDCA model, in this leader yields impelling suggestion and
ideas to overcome challenges faced due to change within organisation (MacKian and Simons,
2013). If leader of Hiscox Ltd. is not able to do this then organisation will not be able to sustain
for long within market. In this case leader needs to be innovative and have creative approach to
deal with different conditions like alterations in way in which operations and activities are
performed within organisation.
By using this model Hiscox Ltd. can eliminate consequences of change in behaviour of
organisation in terms of their operations. Apart from this, they come up with contrasting

innovation, ideas and plans to deal with alterations in working culture and swap negative with
positive consequences on organisational behaviour.
TASK 2
P4 Different barriers for change and their influence on leadership decision making
Within organisation there are many barriers in respect to change which have impact on
working of organisation, in terms of formulation of policies, strategies and decision making.
Hiscox Ltd. has opted for force field analysis model for analysing driving and resisting forces of
alterations or changes.
Force field analysis model: People are not open to accept change. This model aid
organisation to analyse different driving and restraining forces which have influence on decision
making process of organisation (Force field analysis, 2018). This model aids organisation to
sustain these changes and different forces which are obstructive factors.
Change proposal: At this phase, leader of Hiscox Ltd. analyse requirement for change
or alterations and determine factors which are essential to bring change within organisation.
Furthermore, after identifying those changes, leader must make essential enhancements as per
changes which are advantageous for performing different functions and operations within
organisation.
Change force identification: This phase will aid leader of individual organisation to
analyse different risk factors before adopting changes. By this leader will be able to reduce
different risks and formulate strategies as per that.
Force against alteration identification: Leader of Hiscox Ltd. looks forward for options
to carry off changes in suitable way. In this phase, leader find out areas and as per that
implement alternative changes for management of different operations within organisation.
Score assign: In this context, management of Hiscox Ltd. must assign scores to each
change which has been executed. This is done to make sure that overall process of modification
has positive impact on working of organisation.
Evaluate and execute: It is last stage, in this leader of Hiscox Ltd. determine changes in
suitable way. This is done to find out that they are able to implement those changes efficiently
and effectively so that they can ensure their sustainability within market (NHS England, 2016) .
Driving forces of Hiscox Ltd.

 They are using advance technologies and apart from this they go for necessary updates of
their systems and software's.
 They provide their customer's with different life insurance and pension plans depending
upon requirements of customer's.
Resisting forces of Hiscox Ltd.
 It requires high expenses for opting for advanced tools and technologies. Apart from this,
training cost of these technologies is also high.
 It is difficult for employees to adopt to changes. Dearth of support and motivations of
employees can resist effective changes.
Barriers of change-management
To attain sustainability, organisation need to adapt to necessary changes so that they can
acquire their objectives and goals in significant manner (Quinn and et. al, 2012). Some barriers
to change within Hiscox Ltd. are mentioned below:
Ineffective communication: It is essential for organisation to have effective
communication. Lack of communication leads to barrier in decision-making process.
Responsibility of leader of Hiscox Ltd. is to ensure that all employees are aware about changes
which are made within organisation with respect to their functioning and operations which are
being carried out.
Lack of employees involvement: Employees do not espouse to rapid changes, as they
are comfortable within their existing working environment. It is responsibility of leader to
include all employees in decision-making, this will make them feel valued within organisation.
Furthermore, this will impart innovative and attractive ideas which can be healthful for
organisation.
Driving and resisting forces influencing leadership decision making
Driving forces are demands of customer for fresh services and enhancement of of
technologies which enables and power up organisation to execute alteration in working
conditions (Stanleigh, 2013). This influences decision making of leader as they are required to do
planning, build strategies, policies and communicate those changes to each employee.
Furthermore leader must provide appropriate guidelines and motivation to all employees.
Resisting forces are expenses in terms of investment and absence of support from
employees which have adverse impact on decision making abilities of leader. This barrier

impacts execution of strategies and plans in effective way which have strong impact on decision-
making process. For this leader of Hiscox Ltd. has involved all their employees to overcome this
barrier.
TASK 3
P5 Leadership approaches dealing with change.
In recent era, it is necessary for organisation to acknowledge change and adopt leadership
approaches on that basis. Leadership plays vital role to motivate their employees, so that they
can work efficiently to meet organisational objectives and goals.
Different leadership approaches
Democratic leadership: This include redistribution of authority and power between
managers and employee's. Hiscox Ltd. is looking forward for expansion of their business. This
will lead leader to distribute roles and power to employee so that they can effectively adapt to
changes (Wagner, 2016).
Situational leadership: It is adaptive leadership. This inspires leader to make decisions
as per their ability to bring necessary changes as per requirement. Within Hiscox Ltd. if any kind
of conflict arises then leader needs to take effective decisions so that change can be brought
depending upon situations.
Change model
Kurt Lewin's Change model: This model aids organisation to acknowledge process of
change. This provides manager with a framework to execute change which is sensitive and
seamless.
Unfreezing: Leader of Hiscox Ltd. can make changes in process of management by this
stage. It enhances willingness and readiness to adopt changes. For this leader needs to
communicate with all employees.
Change: Hiscox Ltd. have to adopt various changes as per needs of organisation to have
sustainability within market. For this leader need to formulate effective strategies, plans and
communication which is essential inspiring employees. This will aid them to make effective
decisions (Stanleigh, 2013).

Refreezing: In this employees need to adapt different changes which are build within
organisation. Employees and leader of Hiscox Ltd. strengths out as per changing environment as
well as reinforce working ways of transformation (MacKian and Simons, 2013).
Leadership approaches plays vital role within organisation. As they have their own
significance and their execution help leader to take different decision based on situation
prevailing within organisation. With usage of change model organisation can effectively adopt
for changes as per obligations of market.
CONCLUSION
From above report it can be concluded that leading change plays crucial role within
organisation to attain their position within market. Leaders of Hiscox Ltd. measure external and
internal forces which have significant impact on their operations. By adopting certain changes
they can reduce negative impact on organisation. Different leadership approaches and change in
model aids organisation to overcome difficult situations. Therefore, these changes aid
organisation to enhance their profitability and productivity in competitive market.

REFERENCES
Books and Journals
Aguirre, D. and Alpern, M., 2014. 10 principles of leading change management. Strategy+
Business.
Alvesson, M. and Sveningsson, S., 2015. Changing organizational culture: Cultural change
work in progress. Routledge.
Blewitt, J., 2012. Understanding sustainable development. Routledge.
Brown, B. C., 2012. Leading complex change with post-conventional consciousness. Journal of
Organizational Change Management. 25(4). pp.560-575.
Burke, W. W., 2017. Organization change: Theory and practice. Sage Publications.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Hrebiniak, L. G., 2013. Making strategy work: Leading effective execution and change. FT
Press.
Iveroth, E. and Hallencreutz, J., 2015. Effective organizational change: leading through
sensemaking. Routledge.
Kotter, J. P., 2012. Leading change. Harvard business press.
Latham, J. R., 2013. A framework for leading the transformation to performance excellence part
II: CEO perspectives on leadership behaviors, individual leader characteristics, and
organizational culture. Quality Management Journal. 20(3). pp.19-40.
MacKian, S. and Simons, J., 2013. Leading, managing, caring: understanding leadership and
management in health and social care. Routledge in association with The Open
University.
NHS England, 2016. Leading change, adding value. British Journal of Healthcare Assistants.
10(6). pp.302-303.
Quinn, D. and et. al, 2012. Leading change: Applying change management approaches to engage
students in blended learning. Australasian Journal of Educational Technology. 28(1).
Stanleigh, M., 2013. Leading change. The Journal for Quality and Participation. 36(2). p.39.
Wagner, W. E., 2016. Leadership for a better world: Understanding the social change model of
leadership development. John Wiley & Sons.
ONLINE
Force field analysis. 2018. [Online]. Available through: <https://www.change-management-
coach.com/force-field-analysis.html>.