Understanding and Leading Change

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Impact of organizational change on strategy and operations of 2 companies......................3
M1. Assess the different drivers for change in each of the given examples and the types of
organizational change they have affected...................................................................................6
TASK 2............................................................................................................................................6
P2. Evaluation of ways in which internal and external drivers of change affect leadership,
team and individual behaviours..................................................................................................6
M2 Evaluation of organisational response to change.................................................................9
P3. Evaluation of measures taken to minimize the negative impact of changes upon the
organizational behavior...............................................................................................................9
D1 Draw conclusions and recommendations with valid justifications for planning effectively
for change and applying change impact analysis......................................................................10
TASK 3..........................................................................................................................................11
P4. Barriers for Change.............................................................................................................11
M3. Force field analysis............................................................................................................12
D2 Critically evaluate the use of force field analysis in the context of meeting organizational
objectives...................................................................................................................................13
TASK 4..........................................................................................................................................13
P5. Leadership Approaches.......................................................................................................13
M4 Extent to which leadership approaches can deliver organizational change........................14
D3 Critically evaluate the effectiveness of leadership approaches and models of change
management..............................................................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Change is considered as an effective procedure through which business association brings
alternative product, technique and service within the premises in effective manner.
Organizational change is seen as important decision for every business entity that places higher
impact over the operational activities of the respective company. For the effective incorporation
of change in the company, it is important for the leaders to acquire effective leadership style.
This simply supports them in provide rightful instructions and guidance to the employees that
works as the supportive factors for them in implementing change (Bastin, 2019). Changes are
mainly introduced within every organization for specific reasons like meeting preferences and
demand of customers, acquiring latest technologies etc.
The present report is based on Marks and Spencer, a well known retail company of UK
that mainly deals in high quality clothing, home products and food product. The respective
company owns strong global presence. In order to maintain its position in UK market, it
emphasizes on incorporating variety of change within the company so that they can sustain
longer at marketplace and gain competitive edge in its offering area. This report will provide
deeper comparison between two renown multinational companies in terms of operations, drivers
of change and strategies. Later on, it provides description on various kind of barriers that
influences decision making as well as leadership of the respective company. At last, it provides
explanation on different leadership approaches that supports company in implementing its
alternation.
TASK 1
P1. Impact of organizational change on strategy and operations of 2 companies
Alteration is expected as an important part of the company which helps them in boosting
up the organizational performance by enhancing flow of operational activities in rightful manner.
Changes are mainly incorporated in every company for attaining business success in quicker
manner and gaining competitive edge (Bogue, 2019). Before implementing any kind of change
within the company it is essential for its business managers to go through all consequences
associated to the change so that they does not face any kind of error in the near future while
implementing it. Impact of changes are also seen on the operational activities as well as strategy
of business enterprises. In order to understand this in more appropriate manner, 2 large scale

companies belonging to retail sector has been taken into consideration for developing knowledge
on the respective change on organizational strategies and operations in effective manner. Impact
of change on both the companies are described below in effective manner:
Change Marks & Spencer TESCO
Technological
Need
Impact on
Strategy
Constantly increasing needs and
expectation of customers have
developed the need of new
technology within the retail sector
(Caro and Martínez-de-Albéniz, V.,
2019). Incorporation of new
technologies also helps business
associations in gaining competitive
edge as they are providing better
services to customers as compared to
its competitors. In context of Marks
and Spencer, the company is planing
to bring latest technology within the
premises in order to serve customers
in more effective manner and
generate higher revenues and profits
from them.
Incorporation of rapid changes within
the retail industry directly facilitates
interest of existing company tro
acquire new technologies so that they
can improve their existing
performance and lead the marketplace
(The changing state of Retail, 2019).
By analysing the market situation,
leader of TESCO emphasize on
bringing technological change within
the company in order reduce their
efforts of its existing force and utilise
their crucial time in more significant
area (Rothwell, Stavros and Sullivan,
2015).
The respective company is
emphasising on bringing digital
change through effective
enhancement of company's website.
It is also focusing on eliminating IT
systems in order to attain leverage
from TCS in terms of partnership
(Cruz Roche, Romero and Sellers-
Rubio, 2019).
TESCO has acquired RFID technology
that works as the supportive factor for
the company in terms of tracking
customer in quicker manner. The
respective technology is also helpful
for the company in counting its
existing inventory in faster and
accurate manner (FOCUS ON: RFID,
as Tesco rolls the technology out