Understanding and Leading Change

This report discusses the impacts of changes on Boots organization by considering internal and external drivers to changes. It also evaluates the drivers and impacts of various types of change and how they have affected organizational strategy.

Understanding and
Leading Change
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Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
An overview of the organisation and it’s change processes........................................................2
A PEST/SWOT analysis to be undertaken to identify drivers of change....................................3
4.1 An evaluation of the drivers and impacts of various types of change and how they have
affected organisational strategy...................................................................................................6
State the impacts of various types of change (transformational/ people centric etc....................6
4.2 Comparing the impacts of change and the effect they have had upon the organisation’s
strategy and operations................................................................................................................7
Critically evaluate the long-term implications of internal and external drivers of change within
an organisation.............................................................................................................................8
Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected....................................................................................8
Draw conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis..............................................................................9
Evaluation of how change will have affected leadership, individuals and team behaviour........9
Levels of change and how each of them have impact on the process of change management. 10
An evaluation of how the impact of change was minimised and the application of appropriate
models applied to plan for and process change efficiently........................................................10
7.0 Critical evaluation of the long- term implications of change to inform conclusions and
recommendations for minimising affects of change through effective planning and managing
change, including change impact analysis to identify potential risks of change.......................12
8.0 Conclusion...........................................................................................................................12
Use of force field analysis to make valid recommendations for meeting the organisation’s
objectives...................................................................................................................................14
4.0 An explanation of the different barriers to change and how they influenced decision
making and leadership...............................................................................................................14
5.0 How was change accomplished and how successful was it? p.....................................16
6. Critical evaluation of different leadership approaches and models of change management.18
CONCLUSION..............................................................................................................................18
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REFERENCE................................................................................................................................20
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INTRODUCTION
Change management is the continuous method and manners that explains how to implement
the changes and how the all activities are completed. Changes is the main aspects for each
organization which is introducing to different types of planning and strategies for the purpose of
developing the business performance. Change management is the systematic approach to deal
with transition or transformation of business’s goal, technology, and process which can be used
to increase the profitability. If organization is able to introduce the changes then it will be a great
opportunity to grow their business and attain the profitability. As pandemic situation is facing by
whole world due to which number of businesses being affected and their profitability has been
reduced. To understand about this Boots organization has been selected that is British health and
beauty retailer and pharmacy chain in UK and other countries (Ackah-Jnr and Fluckiger, 2021).
This organization was founded in 1849 by John Boot where it serve different areas to do
business. The report covers discussion about impacts of changes on business organisation by
considering internal and external drivers to changes.
1.0 Introduction
Overview of the organization ( Goals/ vision / Mission )
Boots UK Limited is a British health and beauty retailer that also has pharmacy chain in
United Kingdom and other countries such as Norway, Netherlands, Ireland, Italy, Thailand, and
Indonesia. In 2007, Alliance Boots was bought by Kohlberg Kravis Roberts and Stefano Pessina,
for the purpose of filling the customer demand and increasing the organizational performance.
Boots is the largest retailers in UK and Ireland as it has 2500 shops across and also having local
pharmacies where it provides health and beauty products. The organization is selling many
health and beauty shops as per demand which can help to increase the business performance and
profitability (Ahmed and et.al., 2021).
Reasons and outcome of the report
The reason of conducting this report is to understand how change are important for any
organization and how to implement for the purpose of developing the business activities. This
report will help to manage the all new activities and functions which are important for running a
business. As Covid-19 occurred in whole environment where government has declared about
lockdown that has impacted on all businesses and created a typical situation for all businesses. In
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this situation, change and new strategy is only one that can support the business and helps to
operates it regularly. The outcome of report is to develop the business activities and performance
by using the change management that can help to increase the business profitability (Azorín,
Harris and Jones, 2020).
Introducing the topic (Change in organization)
Boots is the larger retailing organization where it understands the requirement of their
customers and provide the products which can help to develop the organizational performance.
Due to Covid-19 all businesses has been affected negatively as all transportation services are
stooped due to which sales of organization has been reduced. The management is playing the
important role as it conducts the environment analysis and introduce the new products and
services in changing environment which can help to develop the business productivity. The
change is introducing by organization is online shopping, sanitized and hygienic products as well
as delivery that can keep healthy or safe to their customers. This also helps to develop the
organizational productivity and profitability by adopting the change management (Brion, 2020).
An overview of the organisation and it’s change processes
Change management is he continuous process of bringing new products and services which
can help to develop the business productivity. The management of each industry is require to
have good knowledge and skills which can be uses to increase the organisational performance.
For each organization it is important to follow the change process as it supports to the business
and increase the functions and activities. In relation to Boots organisation, management is
playing the role of marketing management who analysis the environment and introduce the new
services that can help to reach the targeted customers and provide the positive outcomes.
Organisation case reference to change
As sales and productivity of Boots organization is reducing continuously due to pandemic
situation where it became important for organization to follow the changes that are as explained:
Process: This means activities and functions that establish business goals and develop the
process for reaching them. If there is effective process, then it will be opportunity for business to
develop business. As Boots has followed the work processes where it offers products and
services where sales have been affected. After adopting change, it focuses on managerial and
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behavioural process where it understands the customer requirement and provide the products
accordingly.
People: This means individuals who are involved in their business and participate in each
activity which can help to complete the organizational performance. Initially Boots has less
number of employees who did not aware about change and new trend that impacted negatively
on their business. Now the organization has changed the business activities, introduce new
technology and services with the help of innovation that can help to develop the business
performance and productivity effectively (Charteris, Smardon and Kemmis, 2021).
Structure: To perform any function and task there is need to follow the organizational
structure as it helps to know how activities are going on. Boots has followed functional structure
that started with position with the highest level of responsibility at the top for running their
business. After adopting the changes Boots has decided to use divisional structure in which
different roles and responsibilities are delegated by management as per employee’s skills and
abilities that helps to increase the organizational performance and productivity at the workplace.
A PEST/SWOT analysis to be undertaken to identify drivers of change
PESTLE Analysis – This is a framework which is used by organisation to evaluate the
business position and make the right business decision. To start any kind of business there is
need to analysis the business environment that can help to know how factors in relation to
business affects the organisation. Boots is the large size organization that is following the
PESTLE Analysis that has been followed;
Political factor – This involves political stability tax rates, VAT, change in government
and others that has been affected the business negatively. In the business environment, it is
important to have focus on all business and manage it properly.
 Positive Impacts - In UK, after Brexit rates has been reduced which became an
opportunity to grow and run their business in the changing environment and maintain the
higher performance (Chen and et.al., 2020).
 Negative impacts – Due to Covid-19 situation, the government of UK has changed the
regulations and transportation facilities in which no one is allowed to go outside that has
impacted negatively on their business by reducing sales and profitability.
Economical factor – This involves economic growth, inflation rates, interest rates, level
of disposable income, labour cost, GDP and buying behaviour of customers.
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 Positive impacts – The level of disposable income of UK is higher as people are well
employed and ready to buy the products and services at higher cost also which can help
Boot organization to run their business by selling the products and services at the decided
prices.
 Negative impacts – Due to Covid-19 situation buying behaviour of all customers has
been changed and they reduced the buying capacity which affected the business of Boot
company negatively (Christou and et.al., 2020).
Social factor – This factor is related to society where different culture, values, and people
are living so they have different demand which affects the business (Clark and Lamel, 2021).
 Positive impacts – Boots that is UK based organization is understanding the demand of
their customers and provide them kind of products and services which can help to
increase the organizational sales and profitability.
 Negative impacts – Due to Pandemic taste and demand of customers are changed that
directly impacted on their sales and customer base as it decreasing.
Technological factor – This factor is related to new technology, innovation, providing
something attractive and managing the resources which can help to operate the business
properly. The impacts of technological in relation to Boots that is shown below:
 Positive impacts –The marketing management of Boots conduct the environment and
market analysis that help to provide the new products and services in UK and across the
country with the help of new technology that increase the business performance.
 Negative impacts – When organization has adopted new technology and innovation in
their business then cost increases that have been affected the organizational profitability.
Legal factor – The relation of legal factor is with laws and regulation which are important to
follow and run the business.
 Positive impact – For each organization it is important to run their business by following
the all regulation which are formulated by government that can help Boot organization to
operate the business positively (Cohen and et.al., 2020).
 Negative impact – In case of Boot, has not followed the employment regulation, and laws
that created the negative impacts on their business.
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Environmental – This factor is related to environmental policy, customer values, market
values, environment style and others that supported the business and maintain the higher
performance.
 Positive impact – As Covid-19 has occurred in whole environment where Boots has
followed the all environment policy and make sure that it contributes in CSR that
improve the brand image and develop the organizational productivity (Collings and et.al.,
2021).
 Negative Impact - Changing in climate and environment can be cerate the challenge for
Boots company to operate and regulate their business in different environment.
SWOT Analysis
This is a framework which is using by business organization for the purpose of
identifying the strength, weakness, opportunities and threats. This is important for organization
to conduct the analysis and introduce the products and services which can help to develop the
business and productivity. The SWOT analysis is defined below:
Strength Weakness
 Boot is the strong R&D team and it
offers optical solution to customers.
 This provides retailing products as
having more than 2500 stores.
 It has more than 70000 people who are
working at there as an employees who
under
 Boots has many brands that hold
market leading position in business
environment.
 Change in market and needs of
customers that create a challenge for
organization to run it.
 The stores of Boot company not
expended globally as compare to
competitors that affected the business.
 The business depends on only UK
market and it leads to fluctuations
(Danley, 2020).
Opportunities Threats
 This organization offers the innovative
products and service in whole business
market.
 The management of selected
organization understand the customer
 Lower cost of products can perceived
low quality of products that create the
challenge.
 The products have heavy regulatory
cost that decreases the organization
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requirement and provide the products
and services accordingly.
 To expand the business in other country
can help to grow Boots.
 This follows the change management
approach where it increase product or
service portfolio.
performance.
 Strong competition from local and
global brand in pharmaceutical and
beauty products which affected the
business negatively.
Mention the drivers of change (Session -1)
This means factors and aspects which are related to business and affected the
organizational performance. In the business environment there are many drivers of change which
is explained below:
Change in legislation: This means rules and regulations that are needed to follow and
run the business. In relation to Boots, change in legislation that create the challenge for running
the business in changing environment.
Technology development: This means changing in technology and innovation that
affected the business negatively as it increases the cost of organization (Donnelly, 2020).
Globalization – This is another drivers that shows how businesses are integrated with
other country and how to operate the business. Boots organization is running the business in
different country by opening various stores that supports to run the business effectively and
develop the organization.
4.1 An evaluation of the drivers and impacts of various types of change and how they have
affected organisational strategy
- Evaluate the drivers of change to the organizational context.
From the above it can be evaluated that in the business environment there are many
drivers such as change in legislation, technology, and globalization that has impacted on
organizational strategy and structure as it helps to run the business by offering better quality and
price of products in changing environment. The management understand the customer
requirement and make efforts to provide the kind of products which influence the number of
customers and develop the organizational productivity effectively (Duijnstee and et.al., 2020).
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State the impacts of various types of change (transformational/ people centric etc
In the business environment changes is important that needs to be follow for the purpose of
developing the organizational activities and performance. The types of change are explained as:
People Centric change – This can be explained as people centric approach which is used
by organization for the purpose running their business by collaboration which can help to
develop the organizational performance. This helps to re-align such as opportunity instead of
threat. In relation to Boots, management has adopted the people centric approach where all
employees are contributed in business activities and develop the business performance (Ferreira,
Fernandes and Ferreira, 2020).
Transformation change – Thus means continuous improvement which is important for
business organization to develop the business performance and profitability by designing to
create a significant change. In relation to Boots, transformational change is used by management
that brings the changes of introducing new services and products which can help to develop the
organizational productivity and profitability.
4.2 Comparing the impacts of change and the effect they have had upon the organisation’s
strategy and operations
How these changes have an impact on the organizational strategy and operations.
Organizational strategy can be explained as planning which is formulated by strategic
analyst by analysing the business environment. This is important for each organization to
understand the customer needs and provide the products accordingly which affected the
organizational productivity. In relation to Boots, management is playing the important role who
conduct the environment analysis and introduce the products and services accordingly.
Comparison is described below:
Basis Boots Tesco
Strategic change The chosen organization is
implementing the changes such as
transformational and people centric that
has impacted on organizational strategy
such as Boots has followed focus
strategy after adopting the change
management in which it provides the
Tesco is also dealing with
retailing products which can
help to increase the customers.
Due to growing competition in
changing environment
management has adopted the
cost leadership strategy in
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products and services at lower cost with
uniqueness which influence the number
of customers and develop the
organizational productivity and
profitability (Gibson, 2020).
which it sales its products at
lower cost which can help to
develop the organizational
performance.
Operational
change
This is another kind of change that
should be implement by organization for
the purpose of running their business.
Such as management has followed
planned change to unplanned change
that support business to save the cost by
reducing unnecessary expenses and
providing the trendy products to their
customers which can help to develop the
organizational performance and
productivity.
The organization wants to
increase their brand image and
expansion of their business in
changing environment such as
covid-19 situation where
management has adopted
remedial change that can help to
improve the financial position
and maintain the higher
productivity at the workplace.
The management is having major role in the business environment that adopt the
different change process and increase the operational activities by enhancing sales and
profitability. In above, it has evaluated that Boots is focusing on changes in their strategy and
operation by analysing market and customer needs which can help to develop the organizational
performance.
Critically evaluate the long-term implications of internal and external drivers of change within an
organisation.
The internal drivers are customers, employees, sponsors, and owners who have control
over business and supports to run the business effectively. On the other side, external factors are
political, social, economic, technological, environmental and legal by using PESTLE analysis
that might be affect the business negatively or positively. The political and technological factor
are favour for Boots organization as government support the business by providing flexibility in
their regulation and by using new technology sales and productivity of organization increases
that can help to maintain higher performance. In relation to Boots, management is requiring to be
focus in all factors which are related to business and might be create the issues in running and
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operating the business (Guan, Deng and Zhou, 2020) as economical and environment affected
the business. Due to Covid -19 buying behaviour of customers has been changes as rate of
employment has decreased and vehicles are producing carbon in high amount that affects the
organizational productivity negatively.
Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected.
In Boot company, management has focus on different drivers which are used by
management for the purpose of filling the customer demand and running their business
effectively. for example, in global environment covid-19 has introduced where government has
declared to stop their business and transportation facilities that has affected the organizational
performance and productivity in the changing environment (Hall, 2020). The drivers to change
are change in environment, technological changes, changing in customer demand, increasing cost
and political regulation which are important to consider and need to manage. For example,
management of Boot organization follows all driver and bring the changes by using Lewin
change model that will help to improve the business performance.
Draw conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis.
From the above discussion it has concluded that each organization should be focus on
internal and external factors by adopting changes that impacted on organization negatively.
Transformational change strategy is adopted to bring the continuous improvement in their
operation and strategy which can help to attain the business goals and objectives.
Recommendation
The Boot industry has recommended to follow the PESTLE analysis that can help to
know which factor can be create the challenge for running business as it reduce sales.
The organisation should be use the change management and needs to bring development
strategy and operation which can help to grow the business and maintain higher performance.
Evaluation of how change will have affected leadership, individuals and team behaviour
Change means introducing variety of products and services in the changing environment
which can help to develop the business performance. In the organisation leader and management
is playing the important role as it analysis the market, introduce new technology and provide the
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products accordingly that can help to increase the business performance and profitability. The
impact of change on leadership, individual and team behaviour is defined below:
Leadership – This is the art of motivation that influence group and single person while
running their business. In relation to Boots, management introduce the changes and share with
leaders that can help to adopt the changes collectively and improve the business performance
(Koistinen, 2021).
Individual – This means individual who are involved in business activities and running
their all functions properly. In relation to Boots, management analysis the skill and ability of
individual for allocating roles and responsibilities which can help to perform well which can help
to develop the organizational performance and productivity effectively.
Team behaviour - This means group of people who are employed in the organization and
managing the all functions. The team member of Boot company understands the goals and
perform their responsibilities clearly which can help to attain the business goals. This also
improves the team behaviour and maintains the higher productivity (Kong and et.al., 2020).
Levels of change and how each of them have impact on the process of change management.
The level of change is defined below:
Enterprise level – This can be explained as implementing the change successfully where
management of Boots responds quickly towards change which can help to develop the business
activities. This level can help to think about changes which are introduces at initial stage by
analyzing the environment. By using this, Boot company can adopt the changes and manage the
higher performance.
Project level – This level of change is providing specific plans, strategies, and actions
that are followed to influence the customers and complete project properly. Boot organization’s
management has formulated the different strategies and plans to provide the better quality of
products which can help to develop the organizational performance and productivity.
Individual level – The management of Boots used the individual level where changes are
implemented by following the roles and responsibilities clearly (Sakhaee, 2021). In this,
management and employees of chosen organization bring the changes individually that can help
to increase the organizational sales and profitability.
Recommendations
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The Boots organisation has recommended to adopt the change with the help of leader
who understand goals and allocate the roles and responsibilities between individual and team
behaviour which can help to develop the organisational performance and productivity
effectively.
An evaluation of how the impact of change was minimised and the application of appropriate
models applied to plan for and process change efficiently
To run the business succesffully in the changing environment change management is the
needed aspects which can he used to introduce the products and services. In relation to Boots
organization, Burke Litwen model has been followed to accept the changes that are explained
below:
External environment – This means factors that relates to business and influence
outside. The external environment affects the business operation by following culture, social
norms, and competition. In relation to, Boots organization, management focuses on culture,
values and political regulation for selling its products in changing environment and maintain the
higher performance.
Individual and organization performance – This means in business activities
individual and team members are involved and they manage the each function effectively. The
business goals are decided by Boots Owner and allocate the responsibilities between individual
and team members which can help to adopt the changes and develop the business activities
effectively by reducing negative impacts.
Leadership – This is an art of motivating and influencing the people to achieve the
common goals. A business can direct workers and management what they needs to do and how
each function can be perform. In relation to Boot, leader is playing the important role as it
provide the training and development programme to their staff which develop business.
Organization culture and values – This can be explained as regulation, principles and
practices that are important to follow and manage the business properly. For each organisation it
is important to focus on their culture and values then increase the customer base. In relation to
Boot, task culture has followed by management which can help employees to complete the task
and maintain higher performance.
Management practices – This can be explained as important process which is used by
organization for managing all functions and activities properly. The common management
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practices which is followed by Boot organization is training to employees, quality of
improvement, using new technology, and behaving positively with all staff that supports to adopt
the changes.
Structure – This is the way of doing work by maintaining proper communication
between employer and employees that helps to manage change. A Network structure is followed
by Boot organization as it operates business across the world by maintaining good relations and
reaching network area that can help to develop business performance.
System – This means procedure and policies that is connected to business and supports
business to grow continuously. CRM and ERP system has followed by Boot organization which
can help to accept the changes and managing the higher business performance in changing
environment.
Work Unit climate – This means a proper working environment should be provided to
their staff which can help to make feel good and creative. The management of Boot company
follows the changing climate and maintain mutual relations by following the lewin change model
which can help to grow the business by reducing negative impacts of changes.
Motivation – This is are of attracting and retaining the top talent at the workplace which
is important to run the business. The management of Boot organization understand employees
needs and fill their requirement by following the Maslow theory which supports to adopt the
changes and retain staff.
Task requirement and individual skills – This aspects shows abilities and skills of each
individual who are involved in their business. Communication, mathematical, finance,
marketing, selling and technological skills are having in employees which can help to develop
the Boot organization productivity.
7.0 Critical evaluation of the long- term implications of change to inform conclusions and
recommendations for minimising affects of change through effective planning and
managing change, including change impact analysis to identify potential risks of change
From the above can be evaluated that management follows the Burke Litwin change model
to adopt the changes and reducing the negative impacts which can help to develop the
organizational productivity and profitability by formulating planning and strategies effectively.
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8.0 Conclusion
From the above discussion it can be concluded that a business concern should be focused
on internal and external business environment which states how factors affected the
organizational business. To reduce the negative impacts of changes Burke lewin change model is
used that states to run step by step by formulating planning and managing the all functions
effectively.
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Assessment Part 2
1.0 Introduction
Leadership and change management is the continuous process of deciding goals and
getting ready all employees to work ethically by managing all functions and activities. This is
important for leader to understand the requirement of their business and bring the changes if
needed that can help to grow the business properly (Taheri and et.al., 2020). The management of
Boots company follows leadership and change management practices which supports to develop
the business productivity. The report covers force field analysis, and barriers to change that
affects the leadership and decision making process.
2.0 Application of force field analysis to determine opposition and support
for change
Force Field Analysis – This analysis is created by Kurt Lewin in the 1940s that states changes
should be adopt by each organization and it affects the business environment positively. In
relation to Boot organization, force field analysis has been used by management that is explained
below:
Driving force for change :
Need for higher profits – The aim of each business organization is to generate the higher
profits for this management introduces the changes. In relation to Boot, management identify the
change process and introduce the changes time to time which can help to develop the
organisational profits (Singh and Ramdeo, 2020).
Lack of innovation – Innovation is needed to run and continue the business activities where
it is important to use new technology and develop the productivity. If there is lack of innovation
then it might be difficult for organization to run their business. So this is driving force for change
in relation to Boot organization that can help to introduce the new products and services in
changing environment.
Poor efficiency - This shows poor working efficiency of organization that has negative
impacts on business industry. In relation to Boot, selling and marketing activities are lower that
creates the challenge in operating business. The organization needs drivers for change which can
help to develop the business productivity and profitability.
Resistance for change
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Uncertainty – This can be explained as effective force that states if there is uncertainty
then it might be challenging for organization to run their business. In relation to Boot,
uncertainty is force that states there is not certain functions and activity which needs to perform
for growing business. This affects the business negatively.
Lack of skilled recruitment – A business is based on skilled and talented employees
who have participated in business goals and contribute in each function to achieve them. In
relation to Boot, there is lack of skilled employees which is resisting force for organization as it
affected the business profitability.
Use of force field analysis to make valid recommendations for meeting the organisation’s
objectives
The force field analysis is the tool which is used by Boot organization for the purpose of
running their business and developing the higher productivity. The goal of selected organization
is to increase the sales by providing hygienic products and services which can help to grow the
business continuously and attain the higher productivity. This technique is based on assumption
that any situation which arises in business is the results of forces which used by selected
organization for the purpose of adopting changes and maintain better working conditions for
interviewer. In this, management analysis the all issues which arises during the working and
make efforts to reduce the negative impacts of their business.
The management of selected organization is playing the important role as they analysis
the business environment and comes to know what is running in the business environment which
can help to develop the business activities and maintain the higher performance. The high
achieved of Boot company give the challenging project with reachable goals and it should be
provided feedback which can help to develop the business productivity. The employees with
high affiliation that needs to perform best in cooperative environment. These all factors are using
by management to attain the business goals and objectives effectively (Wei and et.al., 2020).
4.0 An explanation of the different barriers to change and how they influenced decision making
and leadership
Leadership is the art of motivating a group of people to act towards achieving common
goals. For each organization leader is the important as it introduced the changes and provide the
training to their staff which can help to bringing the higher performance and productivity. The
aims of leadership are to develop the organizational productivity, implementing new changes,
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and increasing the profitability. For this, management is analysis the employee’s performance
and introduce them various kind of services which can help to motivate them and increase the
business performance. To developing a successfully business, strategy should be formulated by
management which can help to introduce the product and services accordingly. Boot is the larger
size organisation that analysis the needs and wants of their customers and provide them better
solution that can help to increase the business performance and profitability. The barriers to
change are as explained:
Lack of employee involvement – For running a business and managing the all functions
there is need to participation of all employees in organizational activities. If employees are not
involved in business activities and change management then it might be difficult for company to
run their industry. In relation to Boot, changes are introduced by management by analysing
environment that needs to be done timely. The employees who are working in the organization is
having lack of employee involvement which create the challenge for running and operating
business. Thus, it affects the leadership and decision making as leaders are not involved in
organizational change.
A bad culture shifting planning – This barrier is related to culture and values which is
important for each organisation to follow and arrange the all resources that can help to develop
the business productivity. If culture is not appropriate and comfortable then it might be difficult
for company to run their business. In relation to Boot, bad culture is having in the business
environment where employees are facing the issues of accepting changes that created the issue
for industry. This affects the leadership and decision making as due to bad shifting culture
leaders does not feel comfortable to getting the work done from employees and they also not to
make any decision that can be used to grow the business (Yamile, 2021).
Lack of effective communication strategy – Communication is the way of sharing and
transforming the ideas between two and more than two people which can help to managing the
all functions and activities. If there is not proper communication, then it could be creating the
challenges for management and employees to perform their roles and responsibilities clearly. In
relation to Boot, there is lack of communication due to changing in language and channel of
communication that has been created the issues in operating the business and developing the
performance effectively. For each organization it is important to have good communication
channel that can be used to sharing and managing the all business activities properly. This barrier
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affects the leadership as leaders feels improper way of communication and they face the problem
to accept changes that reduce the organizational performance.
Organization complexity – This is another barrier to change that affected the
organizational performance and productivity. When change is introduced by organization then it
needs to concern with all employees and leader which can help to adopt the changes and
managing the higher performance. In relation to Boot, complexity issue is facing by management
as no one is involved in changes and lack of resources which has created the challenge to run
their entire business. Thus, it affects the leadership and decision making process in the chosen
organisation as leaders cannot make right business decision and affected the productivity
(Sakhaee, 2021).
From the above explanation it can be explained that in the business environment change
are important aspects on which should be focus by management as it helps to introduce
something new product and services that can be used to influence number of people and identify
the barriers which can be arise while running a business. This is important for business
organization to solve the issues after identification which can help to attain the business goals
and objectives clearly.
5.0 How was change accomplished and how successful was it? p
5. Advantages and disadvantages of different leadership approaches to
dealing with change, illustrated by application to a range of examples
Leadership approach is the kind of model that relates to leader and
management for the purpose of analysing the business performance. In the business organization
leader is having major role as it analysis the business environment comes to know about
competitors then provide the kind of products and services which can help to develop the
organizational productivity. The management of Boot organization is using the different types of
leadership approaches are as explained:
Situational leadership approach – This can be explained as leadership style which is
used by business organization for the purpose of running their business smoothly. This style
leading the leaders to adopt the changes in their current work and environment which can help to
develop the all over performance. The management is having important role who analysis the all
functions and activities that needs to do in certain form which can help to attain the business
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goals. In relation to Boot company, leader and management is applying the situational leadership
approach by analysing the business situation and allocate the work between team members
which can help to perform each functions and activity effectively. The management is require to
analysis the situation which is running in the business environment and follows the style which
supports to solve the issues and attain the higher productivity (Zhong, Luo and Chen, 2020).
Advantages –
 In this leaders are able to use leadership style in which they believes and perform the best
in a situation.
 A situational leadership can be more comfortable for good leaders who knows how to use
situational leadership style in a situation (Ferreira, Fernandes and Ferreira, 2020).
 For leaders of Boot organization, it is simple to use and helps to develop the
organizational productivity by managing all functions and activities.
 Whenever there is any situation arise and leaders wants to introduce the changes then
situational leadership style is more effective as it can help to adopt the changes and
maintain the higher performance level.
Disadvantages
 This leadership can cause the confusion in an organization where situational leader may
need to constantly changes for the purpose of addressing individual needs.
 Situational leadership does not well in all situation as it might be create the challenges for
organization to operate or run their business continuously.
 The situational leadership depends on leader’s ability to judge the maturity level of their
staff who are working in the organizational.
Autocratic leadership approach - This can be explained as centric leadership approach which
focuses on leader and their abilities to work. In this, decision making power is having in only
hands of owner or management that might be create the challenges for organization. The leaders
are not consulting with their supervisors that make feel them dissatisfied. In relation to Boot,
management can this kind of leadership approach by making single decision and all employees
needs to follow them. This can help to run the business and grow the organizational performance
(Donnelly, 2020).
Advantages
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 In autocratic leadership approach decision making is fast as management is responsible to
make the decision without consulting with the employees.
 This approach is being used by management of Boot, to improve the certain situations
and managers are motivated to perform well.
 This create the less level of stress for managers and subordinates which can help to
develop the business performance.
Disadvantages
 This is frustrating approach for employees because of one-way communication.
 No opinion and views are considered by management to solve the business issues and
increasing productivity.
 New opportunities and techniques can be missed out by organization which can create the
higher level of competition for Boot organization.
 This can be increase the employee turnover situation within the selected organizational
that affects the organizational profitability.
6. Critical evaluation of different leadership approaches and models of change management
From the above discussion it can be explained that different leadership approaches such as
situational and autocratic is being used by Boot organization which can help to understand the
goals and allocate the work between employees as per their skills and abilities. It has
recommended to Boot to use the situational leadership approach as it helps to identify the
situation and bring the changes at their workplace which can help to develop the organizational
productivity and profitability. The Autocratic leadership approach is not suitable for selected
company as employees are not involves in any function and activity. This create the challenge
for chosen organisation to retain their staff or recruit new employees which might be difficult.
With the help of situational approach management can solve the issues and manage each
functions and activities properly (Danley, 2020).
CONCLUSION
As per the presented report it has been concluded that organisational change involves certain
procedures through which company changes aims together with working methods for the
purpose of developing as well as dealing with uncertain circumstances or market conditions.
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Organisations implements changes so to attain profits and sustaining in dynamic market. Change
drivers comprises of internal along with external factors which impacts on behaviour of
individuals as well as organisation. In order to deal with change, implementation of Burke Litwin
model together with force field analysis will helps in reducing negative impacts of changes and
to deal with barriers of change.
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