Understanding and Leading Change in Business Organizations - Desklib

This report discusses the critical analysis of the influence of internal and external drivers of change on the operational and action plan of business organizations. It evaluates the ways through which these drivers influence team, leadership, and person performance within the company. The report also covers measures taken for reducing the negative effects of change on organizational behavior. The subject is Understanding and Leading Change, and the course code is not mentioned. The report is relevant to business and management courses in colleges and universities.

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Critical analysis of the influence on the operational and the action plan of business
organisation............................................................................................................................3
TASK 2............................................................................................................................................7
P2. Evaluation over the ways through which external and internal drivers of change influence
the team, leadership and person performance within the company........................................7
P3. Evaluation for the measures taken for reducing the negative effects of change on
organisational behaviour........................................................................................................9
TASK 3..........................................................................................................................................11
P4. Explanation over the barriers for the modifications and their influence on the decision of
leaders...................................................................................................................................11
TASK 4..........................................................................................................................................12
P5. Application of several leadership approaches................................................................12
Conclusion.....................................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
For the attainment of the success, goal and profitability, It sis an important consideration
to change in the business organisation. These changes are required for the better functioning and
sustainability for the longer period of time in the business field. The changes are implemented by
the managers such as technological changes, operational changes and many more in order to
attain the goal (DA, 2021). They make action plan as per their employee needs and assistance
and also the directs the employee according to the new changes bring it up by them in the market
place for better performance. This will result in the motivated workforce and completion of the
task effectively and efficiently towards the goal attainment. In order to understand the topic,
Hardy's is taken for the consideration in this report. Hardy's is an international alcoholic
beverages company, and its headquarters is situated in Greenwich, London , England and
established in 1968.
This report will cover the comparison of the companies with reference to the changes
influencing the operational and action plan. Determination of the barriers for the change which is
influencing the decision making of the leader and the several leadership approaches for
implementing the changes in the organisation and also the analysis of the change drivers upon
the organisational behaviour.
TASK 1
P1. Critical analysis of the influence on the operational and the action plan of business
organisation
Changes within the business surroundings affects the action plan and operational by
several ways. For the better understanding regarding the learning and the development, Hardy's
id taken for the consideration and Reckitt Benckiser group is the largest competitor within the
market. Both of the organisation impacts the business operational and action plan on several
ways and attains the success and goal. In context to Hardy's, the PEST analysis are discussed
below :-
Political Factor:- Due to alteration in taxation rate determined by the government of UK,
it effect the operative condition, functions and action plan of the Hardy's manager. They have
make their strategical action plans as per the past rates which effect and spoilt their proficiency
because of alteration in taxation by the government authorities (Domínguez, 2018).

Economical:- In UK, increase in rate of salary effects several organisations dealings and
plan of actions, it effects the price of working class for the services and production of Hardy's.
Their managing director form plan of action by considering all the economical constituent which
can impacts their commercial enterprise operational. Alteration in economical situation can
effect the plan of action formed by the decision maker and also their every day operations.
Social:- Within the UK, Companies do several activities for the benefits of the society
which influences those components which influences the functioning of the organisation either
directly or indirectly as per the society. The quality of production of the Hardy's got altered due
to enhanced income of the targeted population who are working for the company because of their
high and raised demands.
Technological:- Within UK, New advanced technologies are used by nearly all the
organisations. It has an essential function for every business concern to execute their business
dealings efficacious. Hardy's is presently using older technology which they are applying in
their concern for better utility. Presently they bring out some modification in their technology by
identifying quality assets governance and planning of resources for accomplishing the prosperity
and net income. Hardy's manager required to modify its schemes as per the present and new
technology. This will facilitate their performance and their operational in easy and efficient ways
in order to accomplish its goal (Austin, 2022).
Impact on strategy :- Within UK, the strategies gets affected due to any modification in
the political, technological, social and economical stability. It affects the strategies of both the
companies which are Hardy's and Reckitt Benckiser group. Those resources which are taken by
the companies for effective plan of actions in everyday operational needs to be modified by the
manager of both organisation. The past action plan formulated by the manager of both
companies is not functional with the new resources. The manager of both the companies must
take the decision in correct and effective way and as per the ongoing modification and strong
external and internal surrounding (Feistritzer and Gollnick, 2018).
Impact of operations:- For the enhancement of the business operational, the manager of
both the companies, Hardy’s and the Reckitt Benckiser Group take the use of modified resources
and the altered surrounding which can impacts the daily operational and functioning of both the
organisations. The procedures which are formulated and decided to implement in the operational
by the manager of the both the organisation is no going to work properly and due to new and

continual changes in the surroundings. However, they have executed some modifications in the
procedures as per the new changes in the surrounding of the business, which have impacted the
executions and the working style of the work forces within the organisation. Because of this
changes, Criteria for the working has became prolific and this impacting the business operational
(Hersted, 2020).
Drivers: Every change happens in business organisation is due to several reasons and
some time their own reasons. For instance, the modification within the company must happen
due to various contrary reasons of new and advanced technologies so as to attain the
sustainability, success and goals over the competitive advantages in the other market place.
These modifications directly impacts the plan of actions formulated by the managers and
everyday operational of the organisations (Dube and Nhamo, 2020). The whole mechanism is
framed which the Hardy’s required to perform the modifications in the organisations.
ORGANISATI
ONS
PEST DRIVERS OF
CHANGES
IMPACT ON
STRATEGY
IMPACT ON
OPERATION
Hardy’s Some consituents of
Pest analysis have
an effect on the
business actions
plan, performance
and leads to
modifications in the
business. Some
modifications
happens within the
business Hardy’s
are political
modification,
technological
Modification in
the business can
be prepared due
to diverse factors
and reasons. In
Hardy’s, all the
modifications
have their on
rationales and
concern to occur
in the
organisation
which are
discussed over.
The hardy’s
manager has
made the changed
action plan.
Environment has
their main
influence on
trade. In order to
get better the
execution,
expedition and
improvement of
company. There
is a drawback that
The managers of
Hardy’s is going to
put into operation
this modification
in the venture
functioning which
will facilitate the
achievement of
business objective
and achievement.

modification,
social modification
and economical
modification.
Political driver
which force the
procedure and
scheme of
business is the
innovative and
advanced
technology
utilised by
another business
concern to reach
the achievement
(Cole, 2019)
planned scheme
formulated by the
managers is
constantly
inflexible to the
vibrant ambience
in the venture.
Reckitt
Benckiser
Group
Pest analysis take
account of some of
the constituents
which influence the
overall daily
functioning,
operations and
approaches
formulated by the
managers of Reckitt
Benckiser Group.
An external
modification which
affects the business
is political
modifications,
In consideration
over the Reckitt
Benckiser Group,
the social and
economical
components are
the driver for
them. A social
component
comprises of the
huge people and
all entity has its
personal taste and
fondness.
Economical
component
Managers of
Reckitt Benckiser
Group makes
approaches as per
the wellbeing of
the society which
help out them in
catching the
attention of the
people and
conquering the
success. When
the requirement
of the supplies
and merchandise
reduces then it
Reckitt Benckiser
Group managers
bring this
transform in the
dealings which
will facilitate their
workforce in
functioning
efficiently and
appropriately to
achieve
effectiveness and
target.

economical
modifications,
social modifications
and technological
modifications.
focuses on the
increment in
payments rates
which influence
the venture
performance.
will negatively
impact and they
have to modify
their designed
tactic for better
routine (Mao and
et.al., 2020) .
TASK 2
P2. Evaluation over the ways through which external and internal drivers of change influence the
team, leadership and person performance within the company
The drivers of change are the rationale behind the transformation in the organisations plan of
action and operations. These drivers are examined by the managers of the business by doing
comparison of the designed procedure which is to be implemented in the operational inside the
company . The drivers can be from inside or from outside and there are a variety of factors which
affects the person, group and leadership performance in Hardy’s and are descripted below:
Internal Drivers
These drivers are associated to the rationale of modification in the micro environment of
dealing inside the company. These drivers have an effect on the approaches prepared by the
managers of firm (Goić, Levenier and Montoya, 2021)(. For enhanced conception of internal
drivers, SWOT analysis has been considered. SWOT analysis with the reference to Hardy’s is
given below:
STRENGTH WEAKNESS
 The Hardy's is very strong base when it
comes to financial considerations and
also have high market share.
 it easily gets evolve in the adaptable
nature and string in adapting the
 Elevated selling cost: In Hardy’s, raise
in retailing charge influence the funds
for research and development area which
has direct influence on the entire
company procedures.

innovative and advanced technologies.
 This all facilitates the manger in easily
taking the decision for the future
growth and development (Basile and
et.al., 2019).
 Less demand for goods and products:
In Hardy’s, because of their low
demands of its manufactured goods
crash the supervision and leadership of
its manager.
OPPORTUNITIES THREAT
 Change in conventional technology:
when the managers of Hardy’s, make
use of the innovative and advanced
machinery as an alternative of
traditional machinery is facilitating
them in appropriate execution.
 Low inflation rates: It supports the
managers of Hardy’s to elevate the
constancy for longer term and attaining
sustainability in the economical
benefits over others within the
marketplace.
 Elevating paying plane: It cause the
Hardy’s when their workforce needs
extra to be waged for their labour and
become challenging.
 Decrease in class of goods and
services: It will influence the leadership,
decision making and actions plans
formed by the managers of Hardy’s
(Veisi, Safyari and Manoochehri, 2020).
External drivers
These drivers are associated to the rationale of modification in the macro environment of
dealing outside the company. These drivers have an effect on the approaches prepared by the
managers of firm. For enhanced conception of external drivers, . The PEST analysis has been
considered. . The PEST analysis with the reference to Hardy’s is given below:
Political: In UK, there are a variety of set of laws and policy implemented by the
government authorities which must be obeyed by all the operational organisations. In Hardy’s, it
is significant for managers to create suitable and accurate premeditated strategy to formulate
swift modifications as per all laws and policy implemented by the government for better
performance. These modifications affect the team strength and determining capacity of the
managers of Hardy’s and performance of team and person of business when they are failed in

taking counteractive method to tackle the exertion taking place in the business process (Kliem
and Ludin, 2019).
Economical: The modification can happen within the UK on regular basis as it has
developed economics. The Hardy's company continuously selling their products which is
enhancing the GDP and hence increasing the countries GDP. When Hardy's manager do not form
the action plans for overcoming the economical instability then it affect company funds and other
functioning. The Hardy's manager must have to focus and be prepared for the economical
changes which are influencing the personal or team behaviours.
Social: As the UK has multicultural population thus every person have their specific
needs and preferences. Hardy's is the alcoholic beverages company and serves several varieties
of beverages. When the taste or the preferences changes in the population then it will affect the
whole operational, actions plan and leadership attitude and the team behaviours within the firm
(De Keyser and et.al., 2019)(.
Technological: Within the UK, All the companies are functioning with the advanced and
innovative technologies which is influencing the firm in a positive way. The leader have to take
the decision in quick and appropriate ways, the team and the individual have to operate jointly
with the advanced and innovative techniques so as to attain the profits and the objective in a
effective and efficient manner.
P3. Evaluation for the measures taken for reducing the negative effects of change on
organisational behaviour
Organisational behaviour is the analysation of the human beings which are working in the
firm and it is the primary cause for the modification in the business surroundings. The managers
of Hardy's employ Burke Litwin Model in the business organisation as a standard to bring down
the negative consequences on the organization. For better perception to decrease negative
consequence of modification in Hardy's, Burke Litwin model is considered and mentioned
below:
External environment: In Hardy's, The external surroundings is examined by the
manager like economic system, consumer behaviour, governance and many more. This all
facilitates the firm in making better perception about the extrinsic environment and its direct and
indirect influences on business concern and make the modifications as required Cheong and
et.al., 2019).

Mission and strategy: The Hardy's managers formulates their operations and plan of
action by considering that whether their workers are comfortable with this or not. It depicts their
enterprise goal and their respective procedures.
Leadership: In Hardy's, The managers are skilled and knowledgeable and are experts in
their role, who's functions are to manage and leads their team and carry off the dealings of
business organization effortlessly. It supports the manager in motivating the manpower and
processing a goal for the organization.
Organisation culture: In Hardy's, there is class-conscious society which emphasizes
compatible construction and stability for longer time in organization. It considers implied
regulation, policies, principles and many more which must be followed by all the workers
operative in the firm.
Structure: Management of Hardy's have a gradable composition in the business which
considers the conventional communication channels and identifiable sections. They also focusing
on the oriented structure based on the position like authorisation, decision making, power and
many more (Werning and Spinler, 2020).
System: It is concerned with the rules, regulations and operational which assist and
support the workforce. In order to decrease the negative consequences, the Hardy's managers
have to summarise their rules and operational.
Management practice: It is focused over the functions and deportment of managers for
employing the overall plan of action in Hardy's. The negative effect can be declined by managers
by knowing the necessity and request of the respective functioning in the firm and promote them
to accomplish the task efficaciously.
Working climate: In Hardy's, the working surroundings is very comfy which encourage
the worker to accomplish the task efficaciously in order to attain the organisational goal and
achievement. The negative consequences can be declined the influences on the worker mentality
to work appropriately.
Tasks and skills: Managers of Hardy's have to take care about the necessitate of specific
activity and assure that is it going to proceed with the cognition and ability of the manpower.
They assign work to the worker as per their ability and cognition (Tashvir, 2022).
Individual belief and necessity: In Hardy's, managers evaluate, understand and carry
through the hope and need of their manpower which considers balance between work life,

regular payment and various others. It assist them in declining the negative consequence due to
this component in the organization.
Motivational level: In Hardy’s, managers employ to encourage and motivate their
workforce so as to accomplish the success and objective which directly reduces the harmful
impact of modification in the company.
Individual and organisational performance: The managers of Hardy’s evaluate the
working of their individuals who are functioning for them at organisational and departmental
stage. It reduces the harmful influence as they verify and modify as per the production, revenue,
effectiveness, value needs and so on. (Barge, 2019).
TASK 3
P4. Explanation over the barriers for the modifications and their influence on the decision of
leaders.
The organisational environment are easily get affected by the modification of the drivers
within the firm. It also influences the attitude of the organisation and leaders which are resulting
in the enhanced threats for the business concern. There are several obstruction happening in the
organisation in the process of changes while making the decision or the methods of leadership.
The Force Field Analysis model is employed by the Hardy's managers so as to analyse the
hindrance in the modification process in companies surrounding (Wahlers and et.al., 2022)(.
With the reference to the Hardy's the Force Field Analysis models discussed below :-
Force Field Analysis Model
The model assist the company manager in analysing and determining the several barriers
which are supporting to maintain the negative changes in organisation. The Hardy's manager can
employ this as follow:-
Driving force:- This help the manager of the company in formulating modifications in
the business with the assistance of proper action plans. The Hardy's manager can controls the
action of the workforce for the attainment of the objectives which effects the changes in the
functioning within the organisation. The Hardy's management develops effective actions plan
which support them in declining the negative influences. The effective and innovative actions
plan will facilitate their profitability, growth and success.

Restraining force:- This entirely concentrate over the working in the organisation. This
element limits the progress of the individual. The Hardy's manger encourage their workers by
controlling and guiding which increase the negative consequences of the drivers.
In Force Field Analysis model some barriers are present which support in minimizing the
effects of changes occurring in business. These barriers are descripted below iin context to the
Hardy's:-
Barriers in driving forces
New leadership: The Hardy's manager are changing the leadership style and provide the
appropriate management so as to attain the success and objective and reduce the impacts.
New technology:- The Hardy's manager are opting innovative technologies to effectively
work for the attainment of goal and success. This will also help in minimising the impacts due to
modification.
Barriers in restraining forces
Poor communication:- This is the major component for Hardy's in attainment process.
Inefficiency due to poor communication will negatively impacts the organisations. The workers
in the organisation are not able to share their ideas and viewpoints.
Employee attitude or behaviour:- Every individual have their own attitude for the
adaptation and each of them take their own time to complete the task.
Ways to reduce the restraining forces
The above discussed restraining forces barriers are influencing the organisation
negatively. There are few ways to minimize the influences due to change and are as follow :
Proper communication and education:- The Hardy's manager can decline the influences
due to modification by giving proper training and organising activities.
Proper Discussion or negotiation:- The Hardy's management can attain the goal and
reduce the negative impacts by employing the proper agreements and negotiation. This will
motivate the workers to perform well (Xu, Wang and Yin, 2018).
Discussion over how to attain goal when barriers are reduced.
The Hardy's can easily attain their objectives by making appropriate action plan and
proper implementation of it. By appropriate planning, the Hardy's manager can motivate the
workers so as to attain the success and reduce negative influence.

TASK 4
P5. Application of several leadership approaches.
The modification done by the Hardy's manager was innovative and advanced technology.
This is done for better performance and attainment of goals. The reason behind this modification
is to render solutions for the problem which are arising in the businesses. The innovative and
advanced technology will enhance the efficiency of the Hardy's worker which will facilitate their
future growth and sustainability. The current influence of the innovative technology
implementation are that the employee are not able to acquire the information about the new
technological. The desired influence of technological implementing facilitate in implementing
the task on time to attain the goal. For implementing the modifications, Manager of the Hardy's
should use Kurt Letwin's model which are as follow :-
Unfreeze: Under this stage there will be several changes in relation to aspects. In
Hardy's the manager must implement the changes as per the role of various works in the
company.
Change: Under this stage, the modification is implemented in the business organization
and afterward that managers of system gets the feedbacks from worker for better operation.
Refreeze: As per this stage worker get the modification and Mold their operative
execution accordingly to accomplish success (Pollack and et.al., 2020).
Leadership theories
Behavioural theory: This theory suggest that the manager or the leader not successful
from their birth, they work so hard to be like this including the knowledge and appropriate
behaviour. In Hardy's when manger behave in positive ways, adapt the modification and assist
the workers in task completion then they will attain the goal.
Transformational theory: As per this theory, effective manager can inspire and assist
their workers so as to attain the goal. In Hardy's effective manager will being the changes in
business and assist and develop the vision for worker to complete the task appropriately and
attain objectives (JP, 2021).
Conclusion
It can be concluded from the above report that the organisation must have to perform
modification for better future growth. The caparison of various organisation should be done to

know the impacts of modification within organisation. For internal driver modification SWOT
analysis and for the external driver PESTLE analysis is done. For minimising the negative
impacts the Burke letwin model is employed and for knowing various barrier Force Field
Analysis Model is employed. The Kurt Letwin’s model is used for attaining goal with
modification.

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