Understanding and Leading Change

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Compare two organisation which impacts on the change on organisational strategies and
operations...............................................................................................................................1
M1 Analyse the change drivers..............................................................................................4
TASK 2............................................................................................................................................5
P2 Define the ways through which internal and external change drivers affect leadership,
individual and team behaviours..............................................................................................5
Impact of internal and external factors on team, individual and leadership:........................10
P3 Explain measures for minimising the negative impacts of changes on organisational
behaviour..............................................................................................................................10
M2 Evaluate how an organisation responds to change by applying theories and models.. .12
D1 Justify conclusion and recommendations for change planning......................................12
TASK 3..........................................................................................................................................12
P4 Different barriers of change and its influences on leadership decision making..............12
M3 Apply force field analysis in order to analyse the driving forces..................................13
D2 Critically evaluate the use of force field analysis in relation to the meeting organisational
objectives..............................................................................................................................14
TASK 4..........................................................................................................................................14
P5 Apply different leadership approaches to deal with the organisational changes............14
M4 Examine the approaches of leadership by using models and theories...........................15
D3 Critically evaluate the effectiveness of leadership approaches and models of change
management..........................................................................................................................16
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
The understanding and leading change defined as a process of taking initiatives by
implementing the organisational changes effectively which helps in solving problems of
businesses. Changes are occurred by the internal and external influences and it totally depends
on the resolution of issues. Whereas, leading a change termed as a leadership skill which helps
an organisation for taking change initiatives and moves the company's growth and success
towards the high rate of growth and success for the long term sustainability. In this report, Marks
& Spencer is taken into consideration which is a top British multinational company that deals in
retail industry with the headquartered in London, United Kingdom. The company was
established in 1884 and selling better quality of food, clothes and home products. Under this
report discuss about the changes which occurs in an organisation and their impacts as well as
analyse the drivers of changes. Also, examine barriers of change which may face by the
company as well as apply some specific range of leadership approaches and theories that helps in
minimising the impacts of changes and managed the alterations in an effective way.
TASK 1
P1 Compare two organisation which impacts on the change on organisational strategies and
operations.
Business operation refers to the day to day activities and functions of an organisation
which creates some unique values as well as accomplish objectives effectively. Whereas,
organisational strategies defined as a sets of actions that helps in accomplishing the long term
objectives of company (Akpoviroro, 2018). Both will aid in formulating a strategic plan that
utilised for gaining the competitive edge over their competitors. Occurrence of changes relates
with the various aspects that allow M&S to make appropriate strategies by giving a clear
guidelines and direction for increasing profitability. In this report, two organisations i.e. Marks &
Spencer and NEXT plc is taken into consideration to know about the changes in their operations
and strategies. It can be considered as follows:
Basis Marks & Spencer NEXT plc
Environmental
change
As the environment of businesses are
corrupting at a fast rate so the people
NEXT plc also a retail company the
influenced by the environmental

requires to puts more concerns towards
them. Due to the environmental
influences the company Marks &
Spencer has implements changes in
their operations as well as strategies in
order to minimise the harmful
substances and impacts from nature.
Impact on operations:
The company plans to minimise
wastages which are not man-made for
this a company has been capable to
reduce emission of carbon-dioxide by
approximate 40%. also, to adopts eco-
friendly as well as go green concept
company authorised with the minimise
leaks of gases, applied waste
management techniques and efficiently
use energy for increasing level of
efficiency and effectiveness and solve
environmental issues appropriately.
Impact on strategies:
For adopting changes in a positive
manner a company brings
modifications in their existing
strategies. For minimising the
deforestation a company has brings
cashless method of payment as well as
strictly prohibited the use of plastic
bags for reducing the usage of non-
redeemable things.
aspects at a large extent. Many
companies are suffering from the
huge pressure from the governmental
body regarding to addressing
environmental challenges and issues.
In order to get societal advantages
NEXT plc requires to responds
effectively on that factors as the
company brings strategical changes
in their operations and strategies.
Impact on operations:
The NEXT plc restricted to use
renewable sources so that they
minimise carbon footmarks 50% till
2020 and use 100% of electrical
energy by 2030. In order to assemble
discarded plastic bags from users to
recycle them and adopt fuel saving
mechanisms for more efficiency and
effective operations of company.
Impact on strategies:
The company NEXT plc increase
their base of customers by making
own websites for online shopping
such as next.com. It emphasised on
the assemblage of unwanted plastics
in order to recycle them for making
environment safe and clean and gets
societal advantages (Bligh, 2018).
Technological Technologies plays a major role in The demand of online shopping is

change retail industries and it impacts on them
at a great extent as company M&S was
facing issues regarding digital
transformation that leads in declining
the profits and revenue of organisation.
For this purpose, company focused on
adopting strategical and operational
changes by making five year plan.
Impact on operations:
The company changes their operations
by implementing “Customer are omni-
channel in nature” technique.
Supermarket chain helps in developing
businesses through effective changes
and facilitate better services to their
customers who give preference online
shopping. Also, to become efficient
technological advancement company
has plan to develop websites by making
partnership deed with digital firms that
named TCS.
Impact on strategies:
In order to gain optimistic results a
company M&S has executed some kind
of changes in their strategies as they
was thinking to boost digital
transformation plan and increase
financial performance. As they also
focused on retailing methods through
internet and e-shopping.
rapidly increasing which highly
impacts on the company's strategies
and operations. So that the company
has been investing in the
development of their websites as
well as operational delivery along
with the better experience of
customers.
Impact on operations:
As the company brings changes in
their operations by closing approx 21
stores in order to get benefits of cost
reduction and take initiatives in retail
sectors. By minimising the rental
cost company invest those money in
online shopping mechanism.
Impact on strategies:
The company NEXT plc adopts to
make developments in their own
websites and conduct operational
delivery for responding towards the
trends of online shopping and
consider these changes as an
opportunity to grow and expands
(Nelson‐Brantley, 2017).

M1 Analyse the change drivers.
Mainly two types of change drivers that are internal and external which assist in
alteration of strategies, policies, plans, designs as well as structures (Burnes, 2018). Internal drivers of change: It includes changes in the company's capabilities, rules,
legislations and culture as well that are complex changes but business have huge control
over them.
 External drivers of change: It involves the governmental rules, customers, competitors
as well as technologies that are not initiate and implement in a easy manner.
Types of organisational change: Transitional change: It will occurs while a business organisation needs to brings a new
change or required to adopt completely new methods or processes. As Marks & Spencer
can destroy their excess workers so that the finance can be used effectively in the
implementation of new plans and processes (Cameron, 2019).
 Developmental change: It is associated with the requirement of improvements in the
existing procedure and situation of company. As M&S can develop new or innovative
software in order to sale them online through internet as well as e-shopping mode to
achieve the better efficiency.
Impact of change on individual, team and leadership:
In businesses, changes are positively and negatively impacted on business strategies
and operations which will impact on the team, individual as well as leadership. It can be
considered as follows:
Individual Team Leadership
Positive
impact
Due to the environment
and technological changes
individual is able to work
smartly and work
effectively in order to get
huge trust of customers
and make them loyal
Changes helps in making
effective team as various
ideas and opinions are
available towards the change
solutions and on the behalf of
these individual's make
appropriate decision and
Due to the changes in
technological and
environmental factors the
leader of company need
to brings changes in their
leadership approaches for
leading a team in