Understanding and Leading Change in M&S: Impact of Changes on Strategies and Operations

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Define different organisations examples that how the changes have great impact on their
strategies and operations. .......................................................................................................1
TASK 2 ...........................................................................................................................................3
P2 Determine the internal and external factors for change which can impact on the company's
performance............................................................................................................................3
P3 Define measures that will help to reduce the negative impact of change.........................5
TASK 3............................................................................................................................................6
P4 Explain different barriers for change and determine how they influence leadership
decision-making.....................................................................................................................6
TASK 4............................................................................................................................................8
P5 Apply different leadership approaches to dealing with change ......................................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Change management is an effective tool, process and technique of managing the people
within the organisation so that the desired outcomes can be achieved. It is essential for every
organisation to implement change according to the current market segments so that the business
can achieve more success and growth in the competitive world. This chosen organisation in this
report is M&S which is a British multinational retailer offering high quality clothes, home and
food products. This study will cover about the effect of changes on the leadership and the
operation of the organisation. The impact of different barriers on the leadership decision making
and which leadership approaches help to deal with the changes will be cover in this file.
P1 Define different organisations examples that how the changes have great impact on their
strategies and operations.
Organisation strategies refers to that plans which is formed by an organisation to achieve
its long term organisational goals. As M&S is going to implement some change in the
organisation so that this will great impact on their business strategies and operations(Foltin and
Keller, 2012). In order to implement the changes successfully it is essential for M&S to make
effective strategies or plans. This will help them to capture a huge market share, gain higher
competitive advantage and attain success in the marketplace. For understanding the impact of
changes on organisational strategies and operations here are given examples of two
organisations which are M&S and Burberry.
Basis M&S Burberry
Political changes The company's operations and
strategies have greatly effected
by the Brexit as after this all
the rules, regulation and
policies of the government
have been changed which have
great impact on the retail
sector due to which the M&S
overall performance and
profitability has been dawn
Brexit have also affected the
overall performance of the
Burberry. For preventing
themselves form the effect of
Brexit, they are adopting
effective strategies so that the
overall performance can be
enhanced.
Strategies: as they are dealing
in the luxury products due to

day be day and company have
to face the the financial crisis.
Strategies: As before Brexit
company was following the
skimming pricing strategy in
which they are offering their
products at higher price but
after this company have to
follow the economy pricing
strategy for sustaining the
position of the company in the
market place(Lopez and Wise,
2015).
Operations: For reducing the
wastage of inventory they are
adopting the just in time
method so that they will be
able to maintain the proper
management of inventory
according to their needs.
which they were charging
higher price for their products
but after Brexit they have to
adopt lower pricing strategy so
that they will be able to attract
a range of customers and can
increase their overall
profitability.
Operations: For sustaining
their position in the changing
environment they are using the
latest technologies in their
production activities so that
they will be able to offer
higher quality products at
lower price which results
higher customer attention and
profitability of the business.
Environment changes The environmental changes
incur because of natural
disasters, resource depletion
etc. In order to save
themselves from this crisis
M&S should concern about
their strategies and operations.
Strategies: Due to the
environmental changes
company have to give their
focus on reducing the use of
The environmental factors also
have huge impact on the
strategies and operations of
Burberry which can
understand by following
statements:
Strategies: They are adopting
the lean principles in their
organisation as it will create
the better flow of working
processes and also help the to