Understanding and Leading Change in Organizations - Desklib

This report discusses the impact of change on operations and strategies of a firm, evaluation of drivers of change, and measures to decrease negative impacts on organizational behavior. It includes a comparison of various instances of organization where there has been an influence of change, analysis of internal and external drivers of change, and measures to reduce negative impacts of change on organizational behavior.

Understanding and
Leading Change

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
P1 Comparison of various instances of organisation where there has been an influence of
change on the operations and strategy of a firm..........................................................................1
P2 Evaluation of the methods in which external and internal drivers of change affect team,
leadership as well as individual behaviours in an organisation...................................................4
P3 Analysing measures that can be used to decrease negative impacts of change on
organisational behaviour..............................................................................................................6
P4 Explanation of various barriers for change and determining how they impact the decision-
making of leadership in context to given organisation................................................................7
P5 Applying several approaches of leadership for dealing with change with reference to range
of organisation.............................................................................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
For the purpose of achieving the goals, objectives, success and profitability of company,
change in business organisation is essential (Beer and Irving, 2021). Leaders of firm execute
some of the changes like operational, technological and so on in order to attain desired goals.
The strategies are made by mangers of the company, according to the needs of subordinates and
guides or direct them about new changes made by them for better performance in organisation.
For better understanding of report, Hillarys is the company taken into consideration. Hillarys is
a retailer and manufacturer of window shutter, curtains and many more things similar to
furnishings. It was founded by Tony Hillarys in 1971, headquarters are located in Colwick,
Nottingham, UK.
The report highlights comparison of different methods in which changes influence on
strategy and operations of a company. It also includes evaluation of the impacts which drivers of
change have on organisational behaviour. Further, it highlights determination of how barriers to
change impact the decision-making of leadership. Application of the leadership approaches range
for a change initiative.
TASK 1
P1 Comparison of various instances of organisation where there has been an influence of change
on the operations and strategy of a firm
Examples of changes that have occurred
In the present situation, change in business environment affects the set operations as well
as strategies through different ways (Bratton, ed., 2020). For better knowledge of development
and learning Hillarys is taken into consideration and also Dunelm Group is the biggest
competitor in the marketplace. Hillarys is a retailer and manufacturer company which consists of
quality curtains, blinds and shutters at great value prices. Whereas, Dunelm Group sell products
related to homewares like lighting, crafts, rugs, doormats, flowers, decors and many more items.
Both the companies contain several influences on their business strategies and operations in
order to attain goals, objectives and success in different ways. PEST analysis in reference to
Hillarys are discussed below:
Political: In UK, the tax rates are decided by the government which influence the
strategies, operations and workings of the managers of Hillarys. The new strategies made by
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them was according to the past outcomes of the company which is of no use due to the new tax
rates planned by the government.
Economical: The increment of wage rate impacts huge organisations strategies and
operations which affect the labour cost for goods and products of Hillarys. The strategies of the
business are made by the managers, keeping economic factors in consideration, but the changing
economic environment may influence the day to day operations as well as strategies made by
them.
Social: Several activities are performed by the people of UK for the welfare of the
society which involves the factors influencing operations of company directly or indirectly with
reference to the society. As the demands is rising day by day and there is increase in income of
the people the production strategy of Hillarys is affected.
Technological: The new and advanced technologies are adopted by almost all the
enterprise in UK (Dumas and Beinecke, 2018). It plays an essential role for each business which
aids the organisations to perform well in their business operations. For the better functioning of
Hillarys, the managers are currently using the old technologies which they use before in the
organisation. With the purpose of achieving profit and success in the organisation they have
brought some changes in the firm by inventing human capital manage as well as resource
planning.
How the changes have affected the operations and strategies of the organisations
Impact on strategies: The changes in all the external factors may impact the strategies
and operations of both Hillarys as well as Dunelm Group. The old strategy made by the
managers is not effective for the new and current resources. The resources taken in use by the
organisation to make strategic plan for day to day operations is necessary to change by the
managers of both the enterprise. In Hillarys, the technological change affects the working
performance of the subordinates while working. Whereas in Dunelm Group, social factor
changes the surroundings as the managers organise different activities so that people can interact
more.
Impact of operations: The change in resources as well as environmental factors that the
managers of Hillarys and Dunelm Group are taking use to enable the operational activities of
business can affect both the organisations. For example, Hillarys and Dunelm Group impacts the
change in operations of business influence the way of completing task and performance of a
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person while working because of the social factor used by the company. And, in Dunelm Group,
due to technological factor used by the managers affects the upcoming changes, criteria of
working becomes lavish as well as it impacts operation of business.
Drivers of each change and outcomes on company
Drivers: All the changes which are incurred in the operations of business have its own
reasons behind them (Hart and Tummers, 2019). For instance, change in the entity is mandatory
due to advance and new technology with the purpose of achieving goal, objective, success and
sustainable competitive advantage over others in the market. The mechanism made by Hillarys
managers needs to make changes in the organisation. The effect of change in drivers impacts the
organisation in both positive as well as negative ways. As new technology gives positive impact
on the driver which helps in success of the company, whereas, it impacts negatively due to lack
of research about the advanced technology used by them.
Comparison of the impacts of changes on the strategy & operations of two companies
ORGANISA
TIONS
PEST DRIVERS OF
CHANGES
IMPACT ON
STRATEGY
IMPACT ON
OPERATION
Hillarys Almost all the
factors of PEST
analysis impact the
operations and
strategies of the
business which
causes changes in
Hillarys. The
managers bring
new technology in
the company due
to which
employees work
The managers of
Hillarys can
make various
changes in the
firm. The
political factor
has influence the
strategy and
operations of the
enterprise, it is
the advance
technology which
makes
The change strategy
is made by the
managers of
Hillarys, is mainly
focus on the
improvement of the
performance as
well as
development of the
organisation.
With the purpose of
attaining success
and objectives of the
business, managers
of Hillarys are going
to execute this
change in the
company's
operations.
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effectively. subordinates to
work more
efficiently.
Dunelm
Group
PEST analysis
involves factors
like political,
economic, social
and technological
which influence
the day to day
operations,
working as well as
strategies of the
Dunelm Group.
In Dunelm
Group, the social
and economic
factors are the
drivers for
organisation.
Social factors
include large
population linked
with the firm
whereas,
economical factor
includes the
increasing wage
rates which
directly impact
the functioning of
the business.
The managers of
Dunelm Group
create strategies
with reference to
the welfare of the
society which aids
them to attract more
customers and gain
profit.
The change brought
by the managers of
Dunelm Group
benefit their
subordinates to work
effectively and
efficiently for the
achievement of
profits and
objectives.
TASK 2
P2 Evaluation of the methods in which external and internal drivers of change affect team,
leadership as well as individual behaviours in an organisation
The drivers of change are the main reason behind the change in the company 's operations
as well as strategies (Hubbard and Datnow, 2020). The analysation of these drivers is done by
the managers of the organisation through comparison of the planned operations with the
executed one in the business. It can be internal or external, also it includes several factors which
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influences team, individual as well as leadership behaviour in context to Hillarys are mentioned
below:
Internal drivers
The internal drivers are the leaders as well as various departments of a business, which
particularly includes the profit goals, people and mission (Kezar, 2018). These drivers generally
impact on the strategies made by the managers in the firm. For more knowledge of internal
drivers, SWOT analysis is used in context to Hillarys is discussed below:
STRENGTH WEAKNESS
Quality staffs: The managers working in
Hillarys company are target oriented which
leads to positive behaviour of an individual and
create healthy bonds with each other.
Location: The Hillarys managers have chosen
the prime locations for the business as more
people are attracted towards the company
which gives positive impact on the leadership
as well.
Lack of coordination and communication:
The people working in Hillarys company do
not clear things which affects the team as well
as individual's behaviour while working.
Low satisfaction level of customers: Less
satisfaction level of the buyers impacts the
team of the Hillarys company.
OPPORTUNITIES THREATS
Lower inflation rates: It leads to higher
chances for the managers of Hillarys, in long
term stability in the market as well as
achieving sustainable competitive advantage.
Weather: With the change in dynamic climate
the managers of Hillarys can grab the
opportunity and showcase their products which
fulfil customer's needs in the market.
Low quality products: Decrease in the quality
of product and services may influence the
leadership, team as well as individual's
behaviour of Hillarys company.
Competition among employees: For every
position there is a high chances of rivalry
between the subordinates which affects the
overall performance of company as well as
personnel.
External drivers
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These drivers refer to the factors which affects an organisation from outside and also
these forces are no controlled by the management team of the firm (Lüscher, 2018). It directly
impacts on the operations and strategies made by the managers of the company. PEST analysis is
applied in context to Hillarys which affects the individual behaviour, team and leadership which
are mentioned below:
Political: Various rules and regulations are executed by the government of UK which is
mandatory for the organisation to follow. It impacts positively on the team and individual
behaviours of Hillarys as there should be a set of rules which the employees need to follow while
working in order to maintain discipline. Whereas, it has negative impact as well, the people
working may feel pressurise while working and leave in between the work.
Economic: The changes take place in regular basis as UK has developed their economy
which is used by all the companies. It affects the Hillarys company positively as by selling more
products leads to contribution in economic development. Moreover, it has negative influence
also, as the managers have to be alter with the current economy going on in the market.
Social: Each and every individual in UK have their own taste, needs and preferences as it
contains multicultural population. The managers of Hillarys are positively impacted as the
products made fulfils the needs and wants of the consumer. Furthermore, it affects negatively as
change in the taste as well as preference of the people may decrease the sales of the company.
Technological: UK has new as well as advanced technology which is used by many
organisations in order to grow. If the managers of Hillarys apply advance technology in the
company, then it may give positive results. Whereas, if the company is using old technologies
then they cannot grow in future and compete their competitors in the marketplace which leads to
negative impact on the firm.
P3 Analysing measures that can be used to decrease negative impacts of change on
organisational behaviour
Organisational behaviour refers to the study of the behaviour of human in organisational
settings, the interaction of human behaviour as well as the organisation and the firm itself
(Mendez, 2020). The managers of Hillarys apply Burke Letwin model in the organisation as a
measure in order to reduce the negative impact on the firm. For better understanding to reduce
the negative impact of changes in Hillarys, Burke Letwin model is taken into consideration is
discussed below:
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External Environment: In Hillarys, managers do the analysation of the macro
environment such as legislation, economy, consumer behaviour and so on. The direct and
indirect influences on the business is properly understand by them and changes are made
according to that only.
Mission and strategy: The strategise sand mission are established by the managers of
Hillarys keeping the abilities of an individual in mind that they are capable of doing it or not.
Leadership: The Hillarys managers have some expertise and skilled leaders for the
management of the team in order to motivate them and handle the operations of the business and
also benefits them in reducing the negative impacts from organisation.
Organisational culture: In Hillarys, hierarchical culture is followed by the managers
which highlights the long term stability and consistent structure of the company. Some rules and
regulations are made to follow by the people working in the firm.
Structure: Hierarchical structure is adopted by the managers of Hillarys in the enterprise
which involves recognisable departments as well as formal communication channels. They also
aim on the position oriented structure such as decision making, authority, control and many
more.
Systems: It refers to the procedure, policies, rules which are made by the managers of
Hillarys with the purpose to support and help the workforce. For decreasing the negative impact
through the change in organisational behaviour the managers have to look on all the strategies,
rules and regulations made by them.
Management practice: In Hillarys, the management practice is related to the behaviour
and activities of the managers for executing the overall strategies. The negative impact can be
reduced by understanding the needs and wants of an individual in order to motivate them in
completing the task effectively and efficiently.
Working climate: There is positive working climate created by the managers of Hillarys
which motivates them in attaining the goals and objectives of the organisation. This benefits
them in minimising the negative impacts and helps them in increase their morale while working.
Task and skills: The managers of Hillarys, assign task according to the skills, knowledge
and capabilities of the employees so that they can perform well and enjoy their work with the
purpose of achieving goals.
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Individual values and needs: The personal values and needs are of an individual is been
properly analysed and understand by the managers of Hillarys with the purpose to fulfil it, which
includes remuneration, work life balance and any more.
Motivational level: The managers of Hillarys inspire and motivate the subordinates to
work hard for attaining the set objectives and goals of the organisation which also decreases the
negative impact of the firm.
Individual and organisational performance: The proper analysation of the performance
of the workforce is done by the managers of Hillarys on departmental and organisational level.
TASK 3
P4 Explanation of various barriers for change and determining how they impact the decision-
making of leadership in context to given organisation
Drivers of change affects the overall surroundings of an organisation through different
ways, it also influences the leadership and organisational behaviour which aids in increasing of
threats for the company. While making any changes in the leadership as well as decision making
process, there are various barriers which arises in the organisation (Offermann and Coats, 2018).
The managers of Hillarys applied the Force Field analysis model in context to Hillarys, with the
purpose of analysation of several barriers for the change in organisational surroundings.
Force Field Analysis Model
Through this model the company is able to determine and analyse various barriers which
helps them in reducing the change in the organisation (Pendleton, Furnham and Cowell, 2020).
Elements of Force Field model with reference to Hillarys is discussed below:
Driving force: With the help of appropriate strategies the driving force helps the
businesses in making various changes in the organisation. Innovative and effective strategies re
made by the managers of the Hillarys in order to minimise the negative impact on the change of
organisation.
Restraining force: This force mainly aims on the needs and performance of an individual
while working. The managers of Hillarys motivate their subordinates towards the achievement of
the organisational goals and objectives.
Barriers in context to Hillarys is given below:
Barriers in driving forces:
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Technological change: The change in technology in the business organisation can
influence the workforce of Hillarys into positive surroundings as they can also evaluate the
overall growth of the company and can compare it after using the new technology is adopted.
This will help them in attaining the organisational goals as well as success while working.
Employee morale: This change can affect the subordinates of Hillarys positively as he
managers motivate them in such a way that attracts them towards the work and make them work
hard for the purpose of achieving the set goals. It also impacts the leadership as well as decision
making of the organisation.
Barriers in restraining forces:
Barriers in
restraining forces
Numbering of the
barriers
Description of the barrier
Employee resistance 03/05 It is very important for an employee to behave
properly while working and interactive so that
they can bond with each other (Striepe and
Cunningham, 2021). Due to bad behaviour or
nature of an individual, managers of Hillarys
will get a negative impact on their leadership
and decision making as well.
Bad culture 02/05 The surrounding of the organisation is very
important for an individual to survive while
working. As the managers of Hillarys have a
mix culture in the company as they people of
all the types who are profitable for the
company and some are not. This affects the
firm negatively which aids in influencing the
decision-making as well as leadership of the
organisation
Methods through which organisations can decrease the restraining barriers
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Employee benefit program: The managers of Hillarys should conduct some attractive
employee benefit programs which can motivate them in staying for long in the organisation. This
will help them in overcoming from the negative impact to positive in order to improve the
decision-making and leadership of the organisation.
Positive environment: The managers of Hillarys should keep the company's environment
positive as it affects the long term stability of the people in the company. This will help them in
reducing the negative impact of leadership as well as decision-making.
When changes are made and barriers are reduced discussion on how the organisations
achieve their objectives
The managers of Hillarys can attain their objectives very smoothly by making techniques
and executing it in the business. With the help of strategies, they can easily motivate the
employees towards the work which results in reducing the negative impact of changes in
business (Stamopoulos and Barblett, 2020).
TASK 4
P5 Applying several approaches of leadership for dealing with change with reference to range of
organisation
The managers of Hillarys made changes in the new and advance technology, they have
adopted them with a purpose of better performance and functioning of the subordinates. Through
these technologies the issues faced by the managers of Hillarys can be reduced and take out the
solutions to it. The present impact of executing new technologies is to make employees aware of
the new thing and gain more knowledge of the same. The managers of Hillarys use the Kurt
Letwin model for implementing change which is mention below:
Unfreeze: In this stage the managers of Hillarys implement the changes in the company
according to the role as well as responsibilities of each individual working in the firm. It helps in
motivating them to work hard towards the set goals of the company.
Change: This stage plays a essential role by implementing the change and after that the
managers of the company takes feedback from the workforce for better functioning (Roberts and
Woods, 2018). The managers of Hillarys ensure the continuous flow of information, organising
workshops for change management and many more in the organisation.
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Refreeze: In this stage the subordinates mould themselves and accept the changes
according to the organisational success in the company (Douglass, 2018). The workforce of
Hillarys adopts the changes that were decided by the managers of the company and work
according to the assigned task.
Leadership theories
Transformational theory: According to this theory, effective leaders can inspire the
subordinates in the company in order to achieve the success of the company. In Hillarys,
effective leaders direct the employees for the task assigned to them and make them dedicated
towards the achievement of goals.
Behavioural theory: The theory states that they are not born perfect by birth, they have
work had to achieve the position of the manager in any company (Shulga, 2021). In Hillarys, if
they adopt the theory then they can guide the employees to work effectively in order to achieve
goals. And it may affect them negatively if the employee is not dedicated towards set objectives.
From the above information, behavioural theory is more effective for the managers of
Hillarys as it will help them in guiding the subordinates about their task and motivate them to
work hard for achieving goals.
CONCLUSION
From the above report, it is concluded that for long term sustainability and better
functioning of business, changes are mandatory with the purpose of company's future growth.
Comparison of two different organisations is done in order to better understand the strategy and
operations of the firm. For internal drivers SWOT analysis is adopted, whereas, for the external
driver PEST is used by the company. For better understanding of organisation behaviour Burke
Letwin model is taken into consideration which includes external environment, mission
statement, leadership, organisational culture and many more. It also includes the Force-field
analysis model, barriers and ways to overcome are mention.
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REFERENCES
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Lüscher, L. S., 2018. Managing Leadership Paradoxes. Routledge.
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Shulga, L. V., 2021. Change management communication: The role of meaningfulness,
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Stamopoulos, E. and Barblett, L., 2020. Early childhood leadership in action: Evidence-based
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