Understanding Operation, Logistics and Supply Chain Management

This document explores the concepts of operation, logistics and supply chain management and their importance in organizations. It focuses on managing quality and people in these areas, using a case study of St. Mary Hospital. The document discusses the theories of Total Quality Management and systematic management, and provides recommendations for improvement.

Understanding Operation,
logistics and Supply Chain
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Recommendation.........................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Operation, logistics and supply chain management is an appropriate area of the practice
that followed by the organisation, which oversees over all activities as well as operation of
management necessary to selected by a business in order to arrange all the critical operations. All
the areas related to extremely effectual project that enable to manage the production, operations,
services and delivery products on time. Additionally, all the subdivision are covered under the
operation management that serve different types of business practices (Christopher, 2016).
Operation management is the procedure of the controlling, designing and executing the business
operation at the production time. In the supply chain management manage the flow of goods and
services where consist of raw material storage, work in progress inventories as well as
transportation. Such as operation management define about the various kind of activity system,
facilities, planning and search optimistic solution to modify the services. Logistic define about
the business and formulate the critical operations. It is mainly known as the management of
different aspects that starting and ending point to meet consumer wants and requirement.
Logistic best sources for the organisation that includes in equipments, machine and many more.
The essay below is related the understanding operation, logistics and supply chain
management of the company. For this apply different theories as well as concepts in the
operation management. It is effectively define about the different issues that linked with the
supply chain and logistics. Along with highlight the recommendations regrading to selected
organisation to analysis the entire performance in the context of the logistics, supply chain and
operation management.
MAIN BODY
St. Mary Hospital is part of the NHS hospital established in Paddington, in the city of
Westminster. London. It is founded in the 1845 about 174 years ago. The hospital has been
conducted by the Imperial college health care NHS trust and also charing cross hospital, Queen
Charlotte's and Chelsea hospital and the Western eye hospital. St. Mary hospital is important part
of University of London and merge with the Imperial college of London. It is provided different
types of services like service Doctors/GPs, Blood and transplant services, Hospital and urgent
care centres. Hospital is linked with the different hospitals to provide services to other patient
and supply the equipment and medicines (Heizer, Render and Munson, 2017).
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The two topics which is selected by the hospital for improvement such as managing
quality and managing people in operation and supply chains. These are related to hospital
activities and bring out the development regarding to hospital services and process the apply for
the business activities. In the context of the managing quality required to focus on the overall
performance of the business that impact on the procedure and managing people in the hospital
regarding to supply chains as well as operations. There is required to conduct depth analysis to
recognise the different issues after that applied related theories (Hugos, 2018).
The first concept is being selected into consideration that linked with the managing of
quality. It focused on the overall management of the St. Mary's hospital regarding the planning ,
processes, creating, logistic and supply chain management. Different scope connected with the
arranging the quality of the services and products that provided by the hospital to their patient. It
is required to every department follow the procedure for the managing quality.
The theory is applied by the hospital is Total Quality management. The concept of the
theory define that activity, tools and techniques selected by an organisation in order to improve
the quality of existing products and services. The main reason of the principle that provide
support to a hospital deducting all the issues in the context of the improve patient experience,
supply chain management and provide effective services. The particular concept provide the
surety about the improvement regarding to overall management of the hospital, that finally leads
for better quality that providing within the market place.
There are different principle that operates total quality management. The first principle is
continuous improvement that followed by the each hospital because it is necessary to effectively
and appropriately monitor the process as well as techniques that selected as per the framework
which assure about the continuous improvement regarding the structure of the hospital. There is
other principle of the Total quality management through continuous improvement is commitment
of management. It consist of different steps for the particular procedure like planning, doing,
checking and acting (Xu and et. al., 2015). Due to assure about the specific management and
quality that based on the 360 degree approach. Additionally, in the context of the supply chain
management, a hospital is connected with the thoughts of the patient regarding to services that
provided by the hospital to create effective relation through supply chain. Along with improving
the products according to demand of patient regarding to hospital services.
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The particular concept defined that St. Mary's hospital face different issues in recent
years. These issues are mainly impact on the quality of the product and services that provided by
the hospital to their patients. The first issues mainly linked with the reliability and safety
problems. The particular problem mainly focused on the Vantage model that used for the
reported to have different sources regarding to particular problem along with safety problems.
Furthermore, these issues impact on the safety that could even put life of patient into critical
situation. It impacts on the hospital that ineffective regarding the quality of products as well as
services (Meindl, 2016). This model helps to identify those areas where require to apply total
quality management for the weaker terms. The another point different lawsuits have been filed
against St Mary hospital where neglect of the equipment issues after inspection all the equipment
that utilised for the operation theatre.
Different activity that indicate on the different alternation in the procedure that important
to followed by the hospital in the context of align itself regarding to principle of TQM. Such as,
St. Mary hospital use TQM to manage the procedure in which assure about the equipments and
medicines that used by the hospital to provide services to patients. To keep safety regarding to
medicines and equipment with the issues impact on the hospital standards. Additionally, there is
no compliances regarding to continuous improvement or commitment of management in order to
improve the quality standards. The main reason of the leadership is quite ineffective that
watching the entire quality of the hospital equipments. So there is indicated on the inappropriate
safety and inspection that presented the performance of the staff for the services (Reid and
Sanders, 2015).
In present time different hospitals are provided effective services to satisfy the patient
with the operations and feel safe with the hospital products and services. For the safety of the
patient required to use effective equipment for the OT and good medicines that not react on the
patient body in negative manner. After use the injection use another other wise it impact in
negative manner. St. Mary Hospital use theory of the total quality management for the products
and check the products quality on different level. In present time they used robotic services that
provided services to patient and help to understand the problem (Meindl, 2016). Through Robot
scan the body of the patient and get immediately results. The theory of the Total quality
management apply to monitor the activities and enable to manage the quality with the help of the
techniques, resources. Hence, in comparison with the hospital it is required to apply different
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principles in the St Mary hospital where includes the frequent thought to arrange the different
quality.
The second concept is managing people in operation and supply chains. In the hospital
management are working different types of people which is managing by the manager to operate
business properly. Many peoples are working into the operation it means they are concerned
about the inside activities of the hospital and in the supply chain people aware for the outsider
activities in the hospital. For this purpose required to arrange people in both activities and direct
regarding to work (Nemet and Brand, Varcode Ltd, 2015). In the context of the identify the
different issues that face in the hospital such as labour cost where influence to people to do extra
work and but not provide payment according to that it create problem in between regarding to
work and blame to each other. People face the problem of the training and development because
in the hospitality sector all the work are not work without any training because they do not
understand how to perform in the job role. They are working in to different shifts that impact on
the performance. In the day shift they are performing effectively as compare with night shift. The
people in the supply chain focus on the flow of the goods and services on time. If hospital does
not provide proper training them so it create problem them (Ross, 2017).
For address the different issue apply the theory of the systematic management because all
the activities in the supply chain and operation department conduct in systematic manner.
According to this theory they are working on time and focus on the job role. To become efficient
regrading to provide work require to training and development on time that helps to understand
the job role. In the supply chain management focus on the flow of the inventory for this require
to apply inventory management system that track the record of the all the inventories at the
different level. From raw material to use by the doctor track that how many stock require for the
operation and other treatment. In the hospital arriving different types of people and handle them
required to operation department focus on the activities of the outsider. It helps to keep safe and
provide good services to the patient (Noe and et. al., 2017).
There is applied to triple bottom line method which is important structure that
categorised into 3 factors that impact on the performance off the employees and on St Mary
hospital activities. In the present time some hospital follow the particular framework that can
relate with the entire performance and develop effective for business. There are different aspects
that operate by the different organisation in the perfect manner. In the context of the St Mary
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hospital require to use various approaches where consist of interest rate, currency rate etc. that
have been shown impact on the performance of the hospital and accomplish goals with the help
of people who is working in the supply chain and operation department.
In respect to select relevant theory that could impact on the manage people in the supply
chain and operation management required to apply performance management which is effective
method where provide the role to every people according to their skill and efficiency. There are
many principles are connected with the hospital where required to apply in the context to manage
people in operation and supply chain management. The first element linked with the provide
responsibility in the different task for shorter period of time (Rumane, 2017). After analysing the
work provide other responsibilities and guide how to improve their performance for the hospital.
Moreover, 360 approach is another way to analysing the performance of the people in the
hospital where analysis the overall performance effectively. In order to creation of flow in the
supply chain management coordinate with each other who is working in the particular team and
analysis the activities to provide products to the patient. The next principle that related with the
theory is that establishing effective pull within the operations. These is required to appropriately
focus on the customers in definite manner and provide support them to apply the entire activity
of the operation management that handle by the people to meet with the organisational gaols and
objectives. At the end, seeking perfection which is suitable for the observing that activities of the
people regarding to work according to that and modifying the same in in context of the seeking
perfection.
Hence in terms to management people in supply chain and operation required to provide
training regrading to work and analysis the performance according to given task. Furthermost,
certain areas like speed, accuracy and reliability regarding to products and mainly focus on the
cleanliness that increase the patient in the hospital (Pugh, 2015).
Recommendation
As per the above analysis it is suggested that St. Mary hospital should focus on the both
areas where face different issues. To sort out the problem apply the different theories and
according to that manage people in the Hospital. For this purpose required to provide training to
employees and develop different programmes in the hospital. To manage the quality in the
hospital contact with good dealer and keep stock at right place because all the patients are
depended on the quality things. Different people are working into different department for the
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management followed the Artificial intelligence and automation that allow for the
simultaneously review in their operations and recognise all the issues that arise regarding the
quality. Moreover to improve the scope required to focus on the improvement in respect to
managing to people in the supply chain in the hospital. Another suggestion for St Mary hospital
is connected with regular inspection that align the quality standard in the hospitality sector in the
UK.
CONCLUSION
Hence, it has been concluded that operation, logistics and supply chain are important for
the part of any organisation as well as hospital. These are impact on the performance and help to
perform effectively. There are analysing different issues regarding to two selected aspects where
required to apply the improvement through theory and techniques. To sort the problem of the
managing quality apply the theory of the Total quality management and for the managing people
in operation and supply chain apply the systematic management and performance management
theory to arrange different things. At the end provided recommendations tat based on the two
topics and enhancing the scope of improvement within the firm.
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REFERENCES
Books and Journal
Christopher, M., 2016. Logistics & supply chain management. Pearson UK.
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson Education
Limited.
Hugos, M.H., 2018. Essentials of supply chain management. John Wiley & Sons.
Ishikawa, K. and Lu, D.J., 1985. What is total quality control?: the Japanese way (Vol. 215).
Englewood Cliffs, NJ: Prentice-Hall.
Meindl, S.C.P., 2016. Supply Chain Management--Strategy, Planning and Operation. Tsinghua
University Press. wheat soybean others land for no use.
Nemet, Y. and Brand, E., Varcode Ltd, 2015. System and method for improved quality
management in a product logistic chain. U.S. Patent 8,967,467.
Noe and et. al., 2017. Human resource management: Gaining a competitive advantage. New
York, NY: McGraw-Hill Education.
Pugh, P., 2015. The Magic of a Name: The Rolls-Royce Story, Part 2: The Power Behind the
Jets. Icon Books Ltd.
Reid, R.D. and Sanders, N.R., 2015. Operations Management, Binder Ready Version: An
Integrated Approach. John Wiley & Sons.
Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
Rumane, A.R., 2017. Quality management in construction projects. CRC Press.
Xu and et. al., 2015. Evolution of Rolls-Royce air-cooled turbine blades and feature analysis.
Procedia Engineering, 99, pp.1482-1491.
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