Exploring issues regarding Charing Cross Hospital and implementing ways for improvement

Understanding
Operations, Logistics
and Supply Chain
Management

Table of Contents
Exploring issues regarding Charing Cross Hospital and implementing ways for improvement.....1
REFRENCES...................................................................................................................................9

Exploring issues regarding Charing Cross Hospital and implementing ways
for improvement
For every company, it is necessary to adopt strategies related to operations, logistics and
supply chain management as it will help them in conduct their work in a most effective manner
which lead to the attainment of predetermined goal and target. Operations management is
considering as administration related to business practices that create a strong level of efficiency
that possible within an organization (Galindo and Batta, 2013). The chosen organization for this
essay is Charing Cross Hospital which provides health care as well as teaching facilities at
Fulham, London, United Kingdom. It is founded by Dr, Benjamin Golding in October 1818.
Services offer by Charing Cross Hospital are related to the hospital, doctors/ GP's, Urgent care
and many more. The respective hospital is conducting their assessment or medical treatment for
patients or society under the several legislations such as the 1983 Act, Family planning service
Act, Diagnostic and Screening Procedures and many more. There are several issues which
respective hospital is facing that directly impact on their operations and reputation. The main two
issues through which this hospital are facing- they not able to treat outpatients and diagnostic
imaging effectively. Furthermore another issues is related to unable to provide urgent and
emergency services to patients. So they are adopting different theories as well as model as that
will help them in resolving these issues effectively such as TQM for providing treatment to
outpatients and diagnostic imaging as well as they adopt JIT for resolving issues related to urgent
and emergency services.
For a company, it is essential to adopt changes for avoiding issues at the workplace. This
will help in conducting work more innovatively and creatively. It is also essential to adopt
changes on the regular basis, for which company needs to conduct their workplace analysis. The
respective essay will include discussion of improvement areas which Charing Cross Hospital
needs to consider in order to enhance the effectiveness of their operations, logistics and supply
chain management (Tayur, Ganeshan and Magazine, 2012). The improvement areas are
identified by NHS Trust (National Health Services) through an analysis report. According to this,
respective hospital is providing several services but they are also lacking in some aspects. Major
services of this hospital are medical care (including older people's care), critical care, care at the
end of life, surgery, people with long term conditions, care for family, children and young
people, older people care. Services that are good of Charing Cross Hospital are working-age
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people services (including those recently retired and students), people whose circumstances may
make them vulnerable and service for people who are experiencing poor mental health (including
people with dementia). On the other hand, there are some services in which Charing Cross
Hospital is not good such as outpatients and diagnostic imaging as well as they also face issue in
providing urgent and emergency services at the proper time.
The inspection report which is provided by Imperial College Healthcare NHS Trust is
based on review which is conducted without informing the Charing Cross Hospital, so it is
formed on the actual situation of the hospital. In respect to improve services which are not
effective i.e. outpatients and diagnostic imaging as well as urgent and emergency services. Thus,
respective hospital may adopt different operations, supply chain and logistics management
theories in order find appropriate solution of these problems. As for enhancing effectiveness of
services related to outpatients and diagnostic imaging, Charing Cross Hospital may adopt
management quality approach and for that they may adopt TQM model (Total quality
management). On the other hand, for improving emergency and urgent service, they may adopt
JIT (Just in time) approach because it helps them in providing quality as well as accurate services
at the right place.
Total quality management is consider as structured and systematic approach which is
used by a company for its overall management. Main aim of this process is to improve quality of
firm's output including their products and services. It can be done by conducting continuous
improvement of internal activities effectively. By adopting Total quality management, Charing
Cross Hospital can improve service quality for outpatients and diagnostic imaging. There are
mainly eight elements of this model which help respective hospital management to improve their
work quality.
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Illustration 1: Total quality management
(Source: Total Quality Management Principles. 2019)